curl https://your-webhook-endpoint.example.com/conversation.inactive \
--request POST \
--header 'Content-Type: application/json' \
--data '{
"created": "2026-09-09T04:18:20.138Z",
"data": {
"conversation": {
"assignedContact": {
"companyName": "Kertzmann - Hills",
"emails": [
{
"label": "work",
"email": "Joannie91@gmail.com"
},
{
"label": "personal",
"email": null
}
],
"firstName": "Dewey",
"id": "53c4cecb-7b43-4673-89f0-cd71194e5f74",
"jobTitle": "Internal Directives Administrator",
"lastName": "Schaefer",
"phoneNumbers": [
{
"label": "work",
"numberRaw": "15637412160",
"numberDisplay": "+1 245-861-9200",
"numberE164": "+11663218353"
}
],
"phonebookId": "d07dc150-9409-404d-a815-70805b8facab",
"phonebookName": "Cross-platform content-based synergy"
},
"assignedUser": {
"email": "Brendan92@yahoo.com",
"firstName": "Esther",
"jobTitle": null,
"lastName": "Weissnat",
"mobile": null,
"userId": "fd299d26-26d2-41ec-aca1-974ffe003364"
},
"channel": "sms",
"companyNumber": "+13390420027",
"companyNumberOwner": {
"displayName": "Ivy Sipes",
"email": "Cynthia73@hotmail.com",
"id": "a48db1dc-4262-4a3c-b0fb-de4d1e57e1a5",
"type": "user"
},
"contactNumber": "+14182657011",
"id": "c27b0b50-c1ac-4ab7-b03d-693966712a29",
"initiatedBy": "user",
"isInternal": false,
"lastModifiedAt": "2026-09-09T04:18:20.139Z",
"lastModifiedTimestamp": 1788927500139,
"messages": [
{
"id": "e01ae3f5-57b4-4ce3-8fda-d385e94140ce",
"vendorMessageId": "IM2DEE998249F949B6A5E3F49DDCB0DF61",
"conversationId": "064f5e9d-9e2a-4e9e-8ab2-147a5df6078f",
"body": "Adficio toties subnecto vel aveho. Assentator adeptio caries.",
"author": {
"type": "user",
"displayName": "Johnathan Zulauf",
"id": "b38d26c7-cfa0-408c-8a9a-f52f9fea0300",
"email": "Troy.Graham20@hotmail.com"
},
"user": {
"lastName": "Feest",
"firstName": "Evan",
"jobTitle": null,
"mobile": null,
"userId": "5695beab-3ab0-42b8-8a0d-44127f127c78",
"email": "Jayda_Schowalter@gmail.com"
},
"assignedContact": {
"id": "53c4cecb-7b43-4673-89f0-cd71194e5f74",
"phonebookId": "d07dc150-9409-404d-a815-70805b8facab",
"firstName": "Dewey",
"lastName": "Schaefer",
"companyName": "Kertzmann - Hills",
"jobTitle": "Internal Directives Administrator",
"phoneNumbers": [
{
"label": "work",
"numberRaw": "15637412160",
"numberDisplay": "+1 245-861-9200",
"numberE164": "+11663218353"
}
],
"emails": [
{
"label": "work",
"email": "Joannie91@gmail.com"
},
{
"label": "personal",
"email": null
}
],
"phonebookName": "Cross-platform content-based synergy"
},
"direction": "outbound",
"isAutoResponse": false,
"isApiCreated": false,
"sentAt": "2026-09-09T04:18:20.139Z",
"sentAtTimestamp": 1788927500139
},
{
"id": "1f8cf40f-dd1d-47e7-9251-16c81a90cc60",
"vendorMessageId": "IM4C0669CD045E4614ACC5D000168CC083",
"conversationId": "8d27e020-aae0-4c90-84cb-a6a72be236f1",
"body": "Tibi celo tribuo vulpes absorbeo. Arbitro alias vomito sortitus est approbo chirographum aequus.",
"author": {
"type": "contact",
"address": "+11571929304",
"displayName": "Mr. Marc Runte",
"id": "9e14324f-67b0-4549-bc53-fc1c6c75d96e",
"phonebookId": "3061ed3b-d515-494f-88a2-dcb97245ad7f"
},
"user": {
"lastName": "Prosacco",
"firstName": "Dana",
"jobTitle": null,
"mobile": null,
"userId": "89dd450c-14ea-49ad-ab05-ce542a5c922e",
"email": "Alexandra20@hotmail.com"
},
"assignedContact": {
"id": "53c4cecb-7b43-4673-89f0-cd71194e5f74",
"phonebookId": "d07dc150-9409-404d-a815-70805b8facab",
"firstName": "Dewey",
"lastName": "Schaefer",
"companyName": "Kertzmann - Hills",
"jobTitle": "Internal Directives Administrator",
"phoneNumbers": [
{
"label": "work",
"numberRaw": "15637412160",
"numberDisplay": "+1 245-861-9200",
"numberE164": "+11663218353"
}
],
"emails": [
{
"label": "work",
"email": "Joannie91@gmail.com"
},
{
"label": "personal",
"email": null
}
],
"phonebookName": "Cross-platform content-based synergy"
},
"direction": "inbound",
"isAutoResponse": false,
"isApiCreated": false,
"sentAt": "2026-09-09T04:18:20.139Z",
"sentAtTimestamp": 1788927500139
},
{
"id": "f5ac623d-fbbd-478f-9de8-da3ae55970c1",
"vendorMessageId": "IM82DE00AC920D4799840306CC418AF2C9",
"conversationId": "1193a956-245b-4a38-87e8-7277e04d35d8",
"body": null,
"author": {
"type": "user",
"displayName": "Johnathan Zulauf",
"id": "b38d26c7-cfa0-408c-8a9a-f52f9fea0300",
"email": "Troy.Graham20@hotmail.com"
},
"user": {
"lastName": "Runolfsson",
"firstName": "Milton",
"jobTitle": null,
"mobile": null,
"userId": "442825c0-e2a5-4043-936e-dff51cf1a62a",
"email": "Darren49@hotmail.com"
},
"assignedContact": {
"id": "53c4cecb-7b43-4673-89f0-cd71194e5f74",
"phonebookId": "d07dc150-9409-404d-a815-70805b8facab",
"firstName": "Dewey",
"lastName": "Schaefer",
"companyName": "Kertzmann - Hills",
"jobTitle": "Internal Directives Administrator",
"phoneNumbers": [
{
"label": "work",
"numberRaw": "15637412160",
"numberDisplay": "+1 245-861-9200",
"numberE164": "+11663218353"
}
],
"emails": [
{
"label": "work",
"email": "Joannie91@gmail.com"
},
{
"label": "personal",
"email": null
}
],
"phonebookName": "Cross-platform content-based synergy"
},
"direction": "outbound",
"isAutoResponse": false,
"isApiCreated": false,
"sentAt": "2026-09-09T04:18:20.139Z",
"sentAtTimestamp": 1788927500139
}
],
"participants": [
{
"type": "user",
"displayName": "Colby Hane",
"id": "adccbde6-8fb9-471b-a123-64fc0719db2e",
"email": "Janice_Mosciski85@hotmail.com"
},
{
"type": "user",
"displayName": "Johnathan Zulauf",
"id": "b38d26c7-cfa0-408c-8a9a-f52f9fea0300",
"email": "Troy.Graham20@hotmail.com"
},
{
"type": "contact",
"address": "+11571929304",
"displayName": "Mr. Marc Runte",
"id": "9e14324f-67b0-4549-bc53-fc1c6c75d96e",
"phonebookId": "3061ed3b-d515-494f-88a2-dcb97245ad7f"
}
],
"user": {
"email": "Jim_Dickens46@gmail.com",
"firstName": "Meredith",
"jobTitle": null,
"lastName": "Donnelly",
"mobile": null,
"userId": "ce30387e-e041-47ac-adaf-ddb626c5226a"
},
"vendor": "twilio",
"vendorConversationId": "CH104245430865431FA4CE2E3D78952DCF"
}
},
"id": "da4c8a17-48e6-4c2f-944e-a5af23feedea",
"timestamp": 1788927500138,
"type": "conversation.inactive",
"version": "2020-07-15"
}'
