Call Annotation Events

Events emitted when forms, notes or highlights are added to a call.

call.form.started

POST

https://your-webhook-endpoint.example.com

/call.form.started

call.form.started › Request Body

CallFormStartedEvent

created

string · required

UTC timestamp of when the event was emitted

CallFormEventData · required

id

string · required

The ID of the event

organisationId

string · required

The ID of the organisation that the event belongs to

timestamp

number · required

Unix timestamp of when the event was originally emitted

type

string · const · required

Const value: call.form.started

version

string · required

Event version number, the version is a YYYY-mm-dd formatted string

Example: 2020-07-15

call.form.started › Responses

200

Return a 200 status to indicate that the data was received successfully

No data returned

POST/call.form.started

curl https://your-webhook-endpoint.example.com/call.form.started \
  --request POST \
  --header 'Content-Type: application/json' \
  --data '{
  "created": "2026-09-09T04:18:20.126Z",
  "data": {
    "call": {
      "answeredAt": "2026-09-09T04:18:20.127Z",
      "assignedContact": {},
      "assignedUser": {
        "email": "Gladys.Reinger86@gmail.com",
        "firstName": "Sally",
        "jobTitle": "Human Mobility Specialist",
        "lastName": "Spencer-Johnson",
        "mobile": "+11524704392",
        "userId": "ea7ab4c1-27f0-44f8-91d1-eb362793df4a"
      },
      "companyNumber": "+12023374437",
      "contactNumber": "+10471642810",
      "direction": "inbound",
      "directoryTarget": {
        "displayName": "Pat Roob",
        "email": "Maverick_Dicki@yahoo.com",
        "extension": 7432302,
        "id": "41203278-9a75-4bc1-a888-151626d88141",
        "type": "user"
      },
      "duration": 70779,
      "durationText": "a minute",
      "endedAt": "2026-09-09T04:18:20.128Z",
      "forms": [
        {
          "id": "e3f402de-4764-4b2c-afbf-bf98f35d3c1f",
          "user": {
            "mobile": "+16601283463",
            "firstName": "Tania",
            "lastName": "Kassulke",
            "userId": "9ed7b531-5b3e-43c5-a110-7c70c7ec892f",
            "email": "Kenya33@hotmail.com",
            "jobTitle": "Lead Mobility Agent"
          },
          "name": "thymbra cubo",
          "description": null,
          "reference": "praesentium",
          "type": "conversation",
          "status": "started",
          "startedAt": "2026-09-09T04:18:20.127Z",
          "startedTimestamp": 1788927500127
        }
      ],
      "highlights": [
        {
          "recordingStartedTimestamp": 1788927500128,
          "duration": 30,
          "createdAt": "2026-09-09T04:18:20.128Z",
          "durationText": "0:30",
          "createdByUser": {
            "mobile": "+19162159586",
            "firstName": "Madeline",
            "lastName": "Nolan",
            "userId": "53866fd5-fc16-4999-b33c-079dc27dcfa2",
            "email": "Duncan.Cremin48@yahoo.com",
            "jobTitle": "Senior Factors Analyst"
          },
          "recordingStartedAt": "2026-09-09T04:18:20.128Z",
          "createdTimestamp": 1788927500128,
          "id": "398a74bf-0e2c-415b-a8fb-44974f25f4e2",
          "tags": [
            "delinquo"
          ]
        },
        {
          "recordingStartedTimestamp": 1788927500128,
          "duration": 30,
          "createdAt": "2026-09-09T04:18:20.128Z",
          "durationText": "0:30",
          "createdByUser": {
            "mobile": "+10198913027",
            "firstName": "Aryanna",
            "lastName": "Muller",
            "userId": "2c2e51db-29da-4579-87d6-9cd85346d56f",
            "email": "Virgie.Graham@gmail.com",
            "jobTitle": "Forward Assurance Orchestrator"
          },
          "recordingStartedAt": "2026-09-09T04:18:20.128Z",
          "createdTimestamp": 1788927500128,
          "id": "9bac96d3-320d-457b-8dab-bfe503688bab",
          "tags": [
            "audax"
          ]
        }
      ],
      "id": "f08c13ac-1a60-48d7-adff-34f348c17632",
      "initiator": "+17838001093",
      "isConference": false,
      "isInternal": false,
      "lastModifiedAt": "2026-09-09T04:18:20.127Z",
      "lastModifiedTimestamp": 1788927500127,
      "outcome": {
        "status": "answered"
      },
      "parties": [
        {
          "id": "+17192928282",
          "type": "phone",
          "isInternal": false,
          "connections": [
            {
              "joinedAt": "2026-09-09T04:18:20.128Z",
              "joinedTimestamp": 1788927500128,
              "leftAt": "2026-09-09T04:18:20.128Z",
              "leftTimestamp": 1788927500128,
              "durationSec": 71,
              "vendorCallId": "CA11123D823E9148539802486E83E80816"
            }
          ],
          "displayValue": "+1 077-839-0431"
        },
        {
          "id": "5f53c0d7-4e03-4fb8-8f27-66699bc3ddf3",
          "type": "user",
          "isInternal": true,
          "connections": [
            {
              "joinedAt": "2026-09-09T04:18:20.128Z",
              "joinedTimestamp": 1788927500128,
              "leftAt": "2026-09-09T04:18:20.128Z",
              "leftTimestamp": 1788927500128,
              "durationSec": 55,
              "vendorCallId": "CA92C9CF8FAA2A42F59829D9668717012A"
            }
          ],
          "dials": [
            {
              "dialTimestamp": 1788927500128,
              "dialAt": "2026-09-09T04:18:20.128Z",
              "reason": "directDial"
            }
          ],
          "extension": 9599857,
          "email": "Shaun.Gottlieb9@gmail.com",
          "displayValue": "Antonia Roberts",
          "timezone": "Pacific/Fiji"
        }
      ],
      "recipient": "21eab788-e1ef-42c6-a4ff-c8286e009964",
      "recordings": [
        {
          "id": "a43b4893-a4e8-4462-a884-cc3e5d887def",
          "callId": "f08c13ac-1a60-48d7-adff-34f348c17632",
          "fileSize": 952,
          "duration": 463,
          "startedAt": "2026-09-09T04:18:20.128Z",
          "mimeType": "audio/mpeg",
          "channels": 1
        }
      ],
      "startedAt": "2026-09-09T04:18:20.127Z",
      "startedTimestamp": 1788927500128,
      "status": "ended",
      "summary": {
        "companyNumberDescription": "Called in to +11636001998",
        "contactNumberDescription": "Called in from +10759115559",
        "header": "Inbound call from +18376828999 to Favian Boehm",
        "outcome": "Spoke for a minute"
      },
      "tariff": {
        "connectedPartyTariffs": [
          {
            "amount": 0,
            "total": 0,
            "quantity": 2,
            "initiator": "+16534054403",
            "recipient": "+12707532819",
            "routeDescription": "Unmatched Call Route - Zero Tariff",
            "transport": "carrier",
            "durationSec": 70.141,
            "vendorCallId": "CAC017E10372324A9A92A4387809841BEB",
            "direction": null
          },
          {
            "amount": 0,
            "total": 0,
            "quantity": 1,
            "initiator": "SYSTEM",
            "recipient": "client:c5aa9a1c_c188_473f_b310_9fd423c09755",
            "recipientCountry": null,
            "routeDescription": "High-volume customer - Inbound call surcharge",
            "transport": "voip",
            "durationSec": 56.001,
            "vendorCallId": "CAD3DAC21C41CD4359A9F37FDEC889B069",
            "direction": "outbound"
          }
        ],
        "total": 0
      },
      "user": {
        "email": "Gertrude.Roob91@hotmail.com",
        "firstName": "Madeline",
        "jobTitle": "Senior Integration Executive",
        "lastName": "Hahn",
        "mobile": "+18528259898",
        "userId": "9b0e4f8f-867b-4eaa-9520-457a79ebcf85"
      },
      "vendor": "twilio",
      "vendorCallId": "CA034CEFA0607A4776BBFC421420BC37D8",
      "waitTime": 13937,
      "waitTimeText": "a few seconds"
    },
    "form": {
      "description": null,
      "id": "e3f402de-4764-4b2c-afbf-bf98f35d3c1f",
      "name": "thymbra cubo",
      "reference": "praesentium",
      "startedAt": "2026-09-09T04:18:20.127Z",
      "startedTimestamp": 1788927500127,
      "status": "started",
      "type": "conversation",
      "user": {
        "email": "Kenya33@hotmail.com",
        "firstName": "Tania",
        "jobTitle": "Lead Mobility Agent",
        "lastName": "Kassulke",
        "mobile": "+16601283463",
        "userId": "9ed7b531-5b3e-43c5-a110-7c70c7ec892f"
      }
    }
  },
  "id": "877b0ffb-5f47-4940-b1a8-f5bdb3b1ef78",
  "timestamp": 1788927500126,
  "type": "call.form.started",
  "version": "2020-07-15"
}'

Example Request Body

{
  "created": "2026-09-09T04:18:20.126Z",
  "data": {
    "call": {
      "answeredAt": "2026-09-09T04:18:20.127Z",
      "assignedContact": {},
      "assignedUser": {
        "email": "Gladys.Reinger86@gmail.com",
        "firstName": "Sally",
        "jobTitle": "Human Mobility Specialist",
        "lastName": "Spencer-Johnson",
        "mobile": "+11524704392",
        "userId": "ea7ab4c1-27f0-44f8-91d1-eb362793df4a"
      },
      "companyNumber": "+12023374437",
      "contactNumber": "+10471642810",
      "direction": "inbound",
      "directoryTarget": {
        "displayName": "Pat Roob",
        "email": "Maverick_Dicki@yahoo.com",
        "extension": 7432302,
        "id": "41203278-9a75-4bc1-a888-151626d88141",
        "type": "user"
      },
      "duration": 70779,
      "durationText": "a minute",
      "endedAt": "2026-09-09T04:18:20.128Z",
      "forms": [
        {
          "id": "e3f402de-4764-4b2c-afbf-bf98f35d3c1f",
          "user": {
            "mobile": "+16601283463",
            "firstName": "Tania",
            "lastName": "Kassulke",
            "userId": "9ed7b531-5b3e-43c5-a110-7c70c7ec892f",
            "email": "Kenya33@hotmail.com",
            "jobTitle": "Lead Mobility Agent"
          },
          "name": "thymbra cubo",
          "description": null,
          "reference": "praesentium",
          "type": "conversation",
          "status": "started",
          "startedAt": "2026-09-09T04:18:20.127Z",
          "startedTimestamp": 1788927500127
        }
      ],
      "highlights": [
        {
          "recordingStartedTimestamp": 1788927500128,
          "duration": 30,
          "createdAt": "2026-09-09T04:18:20.128Z",
          "durationText": "0:30",
          "createdByUser": {
            "mobile": "+19162159586",
            "firstName": "Madeline",
            "lastName": "Nolan",
            "userId": "53866fd5-fc16-4999-b33c-079dc27dcfa2",
            "email": "Duncan.Cremin48@yahoo.com",
            "jobTitle": "Senior Factors Analyst"
          },
          "recordingStartedAt": "2026-09-09T04:18:20.128Z",
          "createdTimestamp": 1788927500128,
          "id": "398a74bf-0e2c-415b-a8fb-44974f25f4e2",
          "tags": [
            "delinquo"
          ]
        },
        {
          "recordingStartedTimestamp": 1788927500128,
          "duration": 30,
          "createdAt": "2026-09-09T04:18:20.128Z",
          "durationText": "0:30",
          "createdByUser": {
            "mobile": "+10198913027",
            "firstName": "Aryanna",
            "lastName": "Muller",
            "userId": "2c2e51db-29da-4579-87d6-9cd85346d56f",
            "email": "Virgie.Graham@gmail.com",
            "jobTitle": "Forward Assurance Orchestrator"
          },
          "recordingStartedAt": "2026-09-09T04:18:20.128Z",
          "createdTimestamp": 1788927500128,
          "id": "9bac96d3-320d-457b-8dab-bfe503688bab",
          "tags": [
            "audax"
          ]
        }
      ],
      "id": "f08c13ac-1a60-48d7-adff-34f348c17632",
      "initiator": "+17838001093",
      "isConference": false,
      "isInternal": false,
      "lastModifiedAt": "2026-09-09T04:18:20.127Z",
      "lastModifiedTimestamp": 1788927500127,
      "outcome": {
        "status": "answered"
      },
      "parties": [
        {
          "id": "+17192928282",
          "type": "phone",
          "isInternal": false,
          "connections": [
            {
              "joinedAt": "2026-09-09T04:18:20.128Z",
              "joinedTimestamp": 1788927500128,
              "leftAt": "2026-09-09T04:18:20.128Z",
              "leftTimestamp": 1788927500128,
              "durationSec": 71,
              "vendorCallId": "CA11123D823E9148539802486E83E80816"
            }
          ],
          "displayValue": "+1 077-839-0431"
        },
        {
          "id": "5f53c0d7-4e03-4fb8-8f27-66699bc3ddf3",
          "type": "user",
          "isInternal": true,
          "connections": [
            {
              "joinedAt": "2026-09-09T04:18:20.128Z",
              "joinedTimestamp": 1788927500128,
              "leftAt": "2026-09-09T04:18:20.128Z",
              "leftTimestamp": 1788927500128,
              "durationSec": 55,
              "vendorCallId": "CA92C9CF8FAA2A42F59829D9668717012A"
            }
          ],
          "dials": [
            {
              "dialTimestamp": 1788927500128,
              "dialAt": "2026-09-09T04:18:20.128Z",
              "reason": "directDial"
            }
          ],
          "extension": 9599857,
          "email": "Shaun.Gottlieb9@gmail.com",
          "displayValue": "Antonia Roberts",
          "timezone": "Pacific/Fiji"
        }
      ],
      "recipient": "21eab788-e1ef-42c6-a4ff-c8286e009964",
      "recordings": [
        {
          "id": "a43b4893-a4e8-4462-a884-cc3e5d887def",
          "callId": "f08c13ac-1a60-48d7-adff-34f348c17632",
          "fileSize": 952,
          "duration": 463,
          "startedAt": "2026-09-09T04:18:20.128Z",
          "mimeType": "audio/mpeg",
          "channels": 1
        }
      ],
      "startedAt": "2026-09-09T04:18:20.127Z",
      "startedTimestamp": 1788927500128,
      "status": "ended",
      "summary": {
        "companyNumberDescription": "Called in to +11636001998",
        "contactNumberDescription": "Called in from +10759115559",
        "header": "Inbound call from +18376828999 to Favian Boehm",
        "outcome": "Spoke for a minute"
      },
      "tariff": {
        "connectedPartyTariffs": [
          {
            "amount": 0,
            "total": 0,
            "quantity": 2,
            "initiator": "+16534054403",
            "recipient": "+12707532819",
            "routeDescription": "Unmatched Call Route - Zero Tariff",
            "transport": "carrier",
            "durationSec": 70.141,
            "vendorCallId": "CAC017E10372324A9A92A4387809841BEB",
            "direction": null
          },
          {
            "amount": 0,
            "total": 0,
            "quantity": 1,
            "initiator": "SYSTEM",
            "recipient": "client:c5aa9a1c_c188_473f_b310_9fd423c09755",
            "recipientCountry": null,
            "routeDescription": "High-volume customer - Inbound call surcharge",
            "transport": "voip",
            "durationSec": 56.001,
            "vendorCallId": "CAD3DAC21C41CD4359A9F37FDEC889B069",
            "direction": "outbound"
          }
        ],
        "total": 0
      },
      "user": {
        "email": "Gertrude.Roob91@hotmail.com",
        "firstName": "Madeline",
        "jobTitle": "Senior Integration Executive",
        "lastName": "Hahn",
        "mobile": "+18528259898",
        "userId": "9b0e4f8f-867b-4eaa-9520-457a79ebcf85"
      },
      "vendor": "twilio",
      "vendorCallId": "CA034CEFA0607A4776BBFC421420BC37D8",
      "waitTime": 13937,
      "waitTimeText": "a few seconds"
    },
    "form": {
      "description": null,
      "id": "e3f402de-4764-4b2c-afbf-bf98f35d3c1f",
      "name": "thymbra cubo",
      "reference": "praesentium",
      "startedAt": "2026-09-09T04:18:20.127Z",
      "startedTimestamp": 1788927500127,
      "status": "started",
      "type": "conversation",
      "user": {
        "email": "Kenya33@hotmail.com",
        "firstName": "Tania",
        "jobTitle": "Lead Mobility Agent",
        "lastName": "Kassulke",
        "mobile": "+16601283463",
        "userId": "9ed7b531-5b3e-43c5-a110-7c70c7ec892f"
      }
    }
  },
  "id": "877b0ffb-5f47-4940-b1a8-f5bdb3b1ef78",
  "timestamp": 1788927500126,
  "type": "call.form.started",
  "version": "2020-07-15"
}

json

application/json

Example Responses

No example specified for this content type

call.form.submitted

POST

https://your-webhook-endpoint.example.com

/call.form.submitted

call.form.submitted › Request Body

CallFormSubmittedEvent

created

string · required

UTC timestamp of when the event was emitted

CallFormEventData · required

id

string · required

The ID of the event

organisationId

string · required

The ID of the organisation that the event belongs to

timestamp

number · required

Unix timestamp of when the event was originally emitted

type

string · const · required

Const value: call.form.submitted

version

string · required

Event version number, the version is a YYYY-mm-dd formatted string

Example: 2020-07-15

call.form.submitted › Responses

200

Return a 200 status to indicate that the data was received successfully

No data returned

POST/call.form.submitted

curl https://your-webhook-endpoint.example.com/call.form.submitted \
  --request POST \
  --header 'Content-Type: application/json' \
  --data '{
  "created": "2026-09-09T04:18:20.128Z",
  "data": {
    "call": {
      "answeredAt": "2026-09-09T04:18:20.129Z",
      "assignedContact": {},
      "assignedUser": {
        "email": "Ivan.Parisian91@gmail.com",
        "firstName": "Archie",
        "jobTitle": "National Assurance Manager",
        "lastName": "Luettgen",
        "mobile": "+19095547081",
        "userId": "a1431da8-a40a-4417-9eb3-1ea6e8d8d1df"
      },
      "companyNumber": "+17358870577",
      "contactNumber": "+15961291480",
      "direction": "inbound",
      "directoryTarget": {
        "displayName": "Makenna Gleason V",
        "email": "Mathew_Grimes77@hotmail.com",
        "extension": 513382,
        "id": "b38717c1-1d46-4397-88bd-8aea96f09cb4",
        "type": "user"
      },
      "duration": 70779,
      "durationText": "a minute",
      "endedAt": "2026-09-09T04:18:20.129Z",
      "forms": [
        {
          "id": "be67d37c-7277-48ad-9846-a1c593480c60",
          "user": {
            "mobile": "+19137826757",
            "firstName": "Keyshawn",
            "lastName": "Green",
            "userId": "561083f7-b4be-4281-a3d6-636a4604014d",
            "email": "Horace_Borer@hotmail.com",
            "jobTitle": "National Optimization Engineer"
          },
          "name": "territo testimonium",
          "description": null,
          "reference": "terebro",
          "type": "conversation",
          "status": "started",
          "startedAt": "2026-09-09T04:18:20.129Z",
          "startedTimestamp": 1788927500129,
          "submittedAt": "2026-09-09T04:18:20.129Z",
          "submittedTimestamp": 1788927500129,
          "formData": {
            "firstName": "Garnet",
            "lastName": "Renner",
            "phoneNumber": "+11135780305",
            "accidentDate": "2024-02-01",
            "accidentTime": "08:25:00",
            "accidentDesc": "Thesaurus solio arx cenaculum. Denique turpis cupiditas vinitor synagoga socius pauci acsi suus ceno. Patruus vallum pauper asperiores delectatio sui thermae tergeo debeo. Pel molestiae aut anser conitor fuga verbera cum desipio.",
            "mainDriver": "Yes",
            "accidentCarLocation": [
              "Rear"
            ],
            "repairsEstimate": "$100000"
          }
        }
      ],
      "highlights": [
        {
          "recordingStartedTimestamp": 1788927500129,
          "duration": 30,
          "createdAt": "2026-09-09T04:18:20.129Z",
          "durationText": "0:30",
          "createdByUser": {
            "mobile": "+19450944016",
            "firstName": "Neal",
            "lastName": "Parker",
            "userId": "536ddbe8-1d47-46b0-9265-706815ca1b08",
            "email": "Ron37@yahoo.com",
            "jobTitle": "Legacy Configuration Executive"
          },
          "recordingStartedAt": "2026-09-09T04:18:20.129Z",
          "createdTimestamp": 1788927500129,
          "id": "67e128ec-1afd-460e-b547-be13d236e706",
          "tags": [
            "adaugeo"
          ]
        },
        {
          "recordingStartedTimestamp": 1788927500129,
          "duration": 30,
          "createdAt": "2026-09-09T04:18:20.129Z",
          "durationText": "0:30",
          "createdByUser": {
            "mobile": "+14965830661",
            "firstName": "Juana",
            "lastName": "King",
            "userId": "383847d4-c20c-4a47-93f4-131d3ed858fb",
            "email": "Jesse49@hotmail.com",
            "jobTitle": "Central Markets Officer"
          },
          "recordingStartedAt": "2026-09-09T04:18:20.129Z",
          "createdTimestamp": 1788927500129,
          "id": "2bfebd1a-87d3-4d81-9692-ffcdb2d19bcb",
          "tags": [
            "curatio"
          ]
        }
      ],
      "id": "a6be6f91-fdb0-4a91-a867-116d40cacb7a",
      "initiator": "+12823946875",
      "isConference": false,
      "isInternal": false,
      "lastModifiedAt": "2026-09-09T04:18:20.129Z",
      "lastModifiedTimestamp": 1788927500129,
      "outcome": {
        "status": "answered"
      },
      "parties": [
        {
          "id": "+17660162901",
          "type": "phone",
          "isInternal": false,
          "connections": [
            {
              "joinedAt": "2026-09-09T04:18:20.129Z",
              "joinedTimestamp": 1788927500129,
              "leftAt": "2026-09-09T04:18:20.129Z",
              "leftTimestamp": 1788927500129,
              "durationSec": 71,
              "vendorCallId": "CA6146963DB57646CFBC5CD5C55600766F"
            }
          ],
          "displayValue": "+1 459-805-5409"
        },
        {
          "id": "97c93717-211b-45fa-9e6c-a5efb09120b2",
          "type": "user",
          "isInternal": true,
          "connections": [
            {
              "joinedAt": "2026-09-09T04:18:20.129Z",
              "joinedTimestamp": 1788927500129,
              "leftAt": "2026-09-09T04:18:20.129Z",
              "leftTimestamp": 1788927500129,
              "durationSec": 55,
              "vendorCallId": "CA663F8BCF424F4FC69710869D63DB79C3"
            }
          ],
          "dials": [
            {
              "dialTimestamp": 1788927500129,
              "dialAt": "2026-09-09T04:18:20.129Z",
              "reason": "directDial"
            }
          ],
          "extension": 1573133,
          "email": "Allen59@hotmail.com",
          "displayValue": "Janet McCullough",
          "timezone": "Africa/Kigali"
        }
      ],
      "recipient": "676cf165-6754-4372-9157-ba468df870ce",
      "recordings": [
        {
          "id": "ddf3f1eb-595d-4ee9-af82-59e5e2bef887",
          "callId": "a6be6f91-fdb0-4a91-a867-116d40cacb7a",
          "fileSize": 917,
          "duration": 693,
          "startedAt": "2026-09-09T04:18:20.129Z",
          "mimeType": "audio/mpeg",
          "channels": 1
        }
      ],
      "startedAt": "2026-09-09T04:18:20.129Z",
      "startedTimestamp": 1788927500129,
      "status": "ended",
      "summary": {
        "companyNumberDescription": "Called in to +12864213061",
        "contactNumberDescription": "Called in from +10450079337",
        "header": "Inbound call from +10271930415 to Beth Cremin",
        "outcome": "Spoke for a minute"
      },
      "tariff": {
        "connectedPartyTariffs": [
          {
            "amount": 0,
            "total": 0,
            "quantity": 2,
            "initiator": "+17814080766",
            "recipient": "+16258263311",
            "routeDescription": "Unmatched Call Route - Zero Tariff",
            "transport": "carrier",
            "durationSec": 70.141,
            "vendorCallId": "CAC7192D4677A44359BB1DE17F3D1D8D5F",
            "direction": null
          },
          {
            "amount": 0,
            "total": 0,
            "quantity": 1,
            "initiator": "SYSTEM",
            "recipient": "client:c9590087_076c_45b7_aa4d_835b51fd3a40",
            "recipientCountry": null,
            "routeDescription": "High-volume customer - Inbound call surcharge",
            "transport": "voip",
            "durationSec": 56.001,
            "vendorCallId": "CAF03E63888CD64BCDB39A86ADB0AE48F7",
            "direction": "outbound"
          }
        ],
        "total": 0
      },
      "user": {
        "email": "Jaden_Kuphal30@yahoo.com",
        "firstName": "Elvis",
        "jobTitle": "Legacy Program Director",
        "lastName": "Altenwerth",
        "mobile": "+12271523346",
        "userId": "1c2f2e4c-5088-4cae-a5e6-f5c2817da7a5"
      },
      "vendor": "twilio",
      "vendorCallId": "CAE9D232C7E0ED4614B4C182E4E9C7150F",
      "waitTime": 13937,
      "waitTimeText": "a few seconds"
    },
    "form": {
      "description": null,
      "formData": {
        "accidentCarLocation": [
          "Rear"
        ],
        "accidentDate": "2024-02-01",
        "accidentDesc": "Thesaurus solio arx cenaculum. Denique turpis cupiditas vinitor synagoga socius pauci acsi suus ceno. Patruus vallum pauper asperiores delectatio sui thermae tergeo debeo. Pel molestiae aut anser conitor fuga verbera cum desipio.",
        "accidentTime": "08:25:00",
        "firstName": "Garnet",
        "lastName": "Renner",
        "mainDriver": "Yes",
        "phoneNumber": "+11135780305",
        "repairsEstimate": "$100000"
      },
      "id": "be67d37c-7277-48ad-9846-a1c593480c60",
      "name": "territo testimonium",
      "reference": "terebro",
      "startedAt": "2026-09-09T04:18:20.129Z",
      "startedTimestamp": 1788927500129,
      "status": "started",
      "submittedAt": "2026-09-09T04:18:20.129Z",
      "submittedTimestamp": 1788927500129,
      "type": "conversation",
      "user": {
        "email": "Horace_Borer@hotmail.com",
        "firstName": "Keyshawn",
        "jobTitle": "National Optimization Engineer",
        "lastName": "Green",
        "mobile": "+19137826757",
        "userId": "561083f7-b4be-4281-a3d6-636a4604014d"
      }
    }
  },
  "id": "b167b6df-9b55-46b0-b387-8ba624f01ef7",
  "timestamp": 1788927500128,
  "type": "call.form.submitted",
  "version": "2020-07-15"
}'

Example Request Body

{
  "created": "2026-09-09T04:18:20.128Z",
  "data": {
    "call": {
      "answeredAt": "2026-09-09T04:18:20.129Z",
      "assignedContact": {},
      "assignedUser": {
        "email": "Ivan.Parisian91@gmail.com",
        "firstName": "Archie",
        "jobTitle": "National Assurance Manager",
        "lastName": "Luettgen",
        "mobile": "+19095547081",
        "userId": "a1431da8-a40a-4417-9eb3-1ea6e8d8d1df"
      },
      "companyNumber": "+17358870577",
      "contactNumber": "+15961291480",
      "direction": "inbound",
      "directoryTarget": {
        "displayName": "Makenna Gleason V",
        "email": "Mathew_Grimes77@hotmail.com",
        "extension": 513382,
        "id": "b38717c1-1d46-4397-88bd-8aea96f09cb4",
        "type": "user"
      },
      "duration": 70779,
      "durationText": "a minute",
      "endedAt": "2026-09-09T04:18:20.129Z",
      "forms": [
        {
          "id": "be67d37c-7277-48ad-9846-a1c593480c60",
          "user": {
            "mobile": "+19137826757",
            "firstName": "Keyshawn",
            "lastName": "Green",
            "userId": "561083f7-b4be-4281-a3d6-636a4604014d",
            "email": "Horace_Borer@hotmail.com",
            "jobTitle": "National Optimization Engineer"
          },
          "name": "territo testimonium",
          "description": null,
          "reference": "terebro",
          "type": "conversation",
          "status": "started",
          "startedAt": "2026-09-09T04:18:20.129Z",
          "startedTimestamp": 1788927500129,
          "submittedAt": "2026-09-09T04:18:20.129Z",
          "submittedTimestamp": 1788927500129,
          "formData": {
            "firstName": "Garnet",
            "lastName": "Renner",
            "phoneNumber": "+11135780305",
            "accidentDate": "2024-02-01",
            "accidentTime": "08:25:00",
            "accidentDesc": "Thesaurus solio arx cenaculum. Denique turpis cupiditas vinitor synagoga socius pauci acsi suus ceno. Patruus vallum pauper asperiores delectatio sui thermae tergeo debeo. Pel molestiae aut anser conitor fuga verbera cum desipio.",
            "mainDriver": "Yes",
            "accidentCarLocation": [
              "Rear"
            ],
            "repairsEstimate": "$100000"
          }
        }
      ],
      "highlights": [
        {
          "recordingStartedTimestamp": 1788927500129,
          "duration": 30,
          "createdAt": "2026-09-09T04:18:20.129Z",
          "durationText": "0:30",
          "createdByUser": {
            "mobile": "+19450944016",
            "firstName": "Neal",
            "lastName": "Parker",
            "userId": "536ddbe8-1d47-46b0-9265-706815ca1b08",
            "email": "Ron37@yahoo.com",
            "jobTitle": "Legacy Configuration Executive"
          },
          "recordingStartedAt": "2026-09-09T04:18:20.129Z",
          "createdTimestamp": 1788927500129,
          "id": "67e128ec-1afd-460e-b547-be13d236e706",
          "tags": [
            "adaugeo"
          ]
        },
        {
          "recordingStartedTimestamp": 1788927500129,
          "duration": 30,
          "createdAt": "2026-09-09T04:18:20.129Z",
          "durationText": "0:30",
          "createdByUser": {
            "mobile": "+14965830661",
            "firstName": "Juana",
            "lastName": "King",
            "userId": "383847d4-c20c-4a47-93f4-131d3ed858fb",
            "email": "Jesse49@hotmail.com",
            "jobTitle": "Central Markets Officer"
          },
          "recordingStartedAt": "2026-09-09T04:18:20.129Z",
          "createdTimestamp": 1788927500129,
          "id": "2bfebd1a-87d3-4d81-9692-ffcdb2d19bcb",
          "tags": [
            "curatio"
          ]
        }
      ],
      "id": "a6be6f91-fdb0-4a91-a867-116d40cacb7a",
      "initiator": "+12823946875",
      "isConference": false,
      "isInternal": false,
      "lastModifiedAt": "2026-09-09T04:18:20.129Z",
      "lastModifiedTimestamp": 1788927500129,
      "outcome": {
        "status": "answered"
      },
      "parties": [
        {
          "id": "+17660162901",
          "type": "phone",
          "isInternal": false,
          "connections": [
            {
              "joinedAt": "2026-09-09T04:18:20.129Z",
              "joinedTimestamp": 1788927500129,
              "leftAt": "2026-09-09T04:18:20.129Z",
              "leftTimestamp": 1788927500129,
              "durationSec": 71,
              "vendorCallId": "CA6146963DB57646CFBC5CD5C55600766F"
            }
          ],
          "displayValue": "+1 459-805-5409"
        },
        {
          "id": "97c93717-211b-45fa-9e6c-a5efb09120b2",
          "type": "user",
          "isInternal": true,
          "connections": [
            {
              "joinedAt": "2026-09-09T04:18:20.129Z",
              "joinedTimestamp": 1788927500129,
              "leftAt": "2026-09-09T04:18:20.129Z",
              "leftTimestamp": 1788927500129,
              "durationSec": 55,
              "vendorCallId": "CA663F8BCF424F4FC69710869D63DB79C3"
            }
          ],
          "dials": [
            {
              "dialTimestamp": 1788927500129,
              "dialAt": "2026-09-09T04:18:20.129Z",
              "reason": "directDial"
            }
          ],
          "extension": 1573133,
          "email": "Allen59@hotmail.com",
          "displayValue": "Janet McCullough",
          "timezone": "Africa/Kigali"
        }
      ],
      "recipient": "676cf165-6754-4372-9157-ba468df870ce",
      "recordings": [
        {
          "id": "ddf3f1eb-595d-4ee9-af82-59e5e2bef887",
          "callId": "a6be6f91-fdb0-4a91-a867-116d40cacb7a",
          "fileSize": 917,
          "duration": 693,
          "startedAt": "2026-09-09T04:18:20.129Z",
          "mimeType": "audio/mpeg",
          "channels": 1
        }
      ],
      "startedAt": "2026-09-09T04:18:20.129Z",
      "startedTimestamp": 1788927500129,
      "status": "ended",
      "summary": {
        "companyNumberDescription": "Called in to +12864213061",
        "contactNumberDescription": "Called in from +10450079337",
        "header": "Inbound call from +10271930415 to Beth Cremin",
        "outcome": "Spoke for a minute"
      },
      "tariff": {
        "connectedPartyTariffs": [
          {
            "amount": 0,
            "total": 0,
            "quantity": 2,
            "initiator": "+17814080766",
            "recipient": "+16258263311",
            "routeDescription": "Unmatched Call Route - Zero Tariff",
            "transport": "carrier",
            "durationSec": 70.141,
            "vendorCallId": "CAC7192D4677A44359BB1DE17F3D1D8D5F",
            "direction": null
          },
          {
            "amount": 0,
            "total": 0,
            "quantity": 1,
            "initiator": "SYSTEM",
            "recipient": "client:c9590087_076c_45b7_aa4d_835b51fd3a40",
            "recipientCountry": null,
            "routeDescription": "High-volume customer - Inbound call surcharge",
            "transport": "voip",
            "durationSec": 56.001,
            "vendorCallId": "CAF03E63888CD64BCDB39A86ADB0AE48F7",
            "direction": "outbound"
          }
        ],
        "total": 0
      },
      "user": {
        "email": "Jaden_Kuphal30@yahoo.com",
        "firstName": "Elvis",
        "jobTitle": "Legacy Program Director",
        "lastName": "Altenwerth",
        "mobile": "+12271523346",
        "userId": "1c2f2e4c-5088-4cae-a5e6-f5c2817da7a5"
      },
      "vendor": "twilio",
      "vendorCallId": "CAE9D232C7E0ED4614B4C182E4E9C7150F",
      "waitTime": 13937,
      "waitTimeText": "a few seconds"
    },
    "form": {
      "description": null,
      "formData": {
        "accidentCarLocation": [
          "Rear"
        ],
        "accidentDate": "2024-02-01",
        "accidentDesc": "Thesaurus solio arx cenaculum. Denique turpis cupiditas vinitor synagoga socius pauci acsi suus ceno. Patruus vallum pauper asperiores delectatio sui thermae tergeo debeo. Pel molestiae aut anser conitor fuga verbera cum desipio.",
        "accidentTime": "08:25:00",
        "firstName": "Garnet",
        "lastName": "Renner",
        "mainDriver": "Yes",
        "phoneNumber": "+11135780305",
        "repairsEstimate": "$100000"
      },
      "id": "be67d37c-7277-48ad-9846-a1c593480c60",
      "name": "territo testimonium",
      "reference": "terebro",
      "startedAt": "2026-09-09T04:18:20.129Z",
      "startedTimestamp": 1788927500129,
      "status": "started",
      "submittedAt": "2026-09-09T04:18:20.129Z",
      "submittedTimestamp": 1788927500129,
      "type": "conversation",
      "user": {
        "email": "Horace_Borer@hotmail.com",
        "firstName": "Keyshawn",
        "jobTitle": "National Optimization Engineer",
        "lastName": "Green",
        "mobile": "+19137826757",
        "userId": "561083f7-b4be-4281-a3d6-636a4604014d"
      }
    }
  },
  "id": "b167b6df-9b55-46b0-b387-8ba624f01ef7",
  "timestamp": 1788927500128,
  "type": "call.form.submitted",
  "version": "2020-07-15"
}

json

application/json

Example Responses

No example specified for this content type

call.highlight.created

POST

https://your-webhook-endpoint.example.com

/call.highlight.created

call.highlight.created › Request Body

CallHighlightCreatedEvent

created

string · required

UTC timestamp of when the event was emitted

CallHighlightEventData · required

id

string · required

The ID of the event

organisationId

string · required

The ID of the organisation that the event belongs to

timestamp

number · required

Unix timestamp of when the event was originally emitted

type

string · const · required

Const value: call.highlight.created

version

string · required

Event version number, the version is a YYYY-mm-dd formatted string

Example: 2020-07-15

call.highlight.created › Responses

200

Return a 200 status to indicate that the data was received successfully

No data returned

POST/call.highlight.created

curl https://your-webhook-endpoint.example.com/call.highlight.created \
  --request POST \
  --header 'Content-Type: application/json' \
  --data '{
  "created": "2026-09-09T04:18:20.118Z",
  "data": {
    "call": {
      "answeredAt": "2026-09-09T04:18:20.119Z",
      "assignedContact": {},
      "assignedUser": {
        "email": "Kelley82@hotmail.com",
        "firstName": "Candice",
        "jobTitle": "Direct Infrastructure Agent",
        "lastName": "Aufderhar",
        "mobile": "+19228058908",
        "userId": "ddfbd1df-0e39-4441-bf5f-f2d5acc15d8b"
      },
      "companyNumber": "+10885354485",
      "contactNumber": "+11717279793",
      "direction": "inbound",
      "directoryTarget": {
        "displayName": "Adrian Bahringer",
        "email": "Gilbert99@gmail.com",
        "extension": 5184528,
        "id": "ab79b37e-0f6b-4d18-b78f-842ef2de9e8f",
        "type": "user"
      },
      "forms": [],
      "highlights": [
        {
          "createdAt": "2026-09-09T04:18:20.119Z",
          "id": "51b44ab1-c3f5-4ae7-a1f0-d02fb7bef793",
          "createdByUser": {
            "userId": "db88d153-350f-44e8-ab9e-23f25a3982e3",
            "firstName": "Carli",
            "lastName": "Kris",
            "mobile": "+10507634106",
            "email": "Brendan.Grant@yahoo.com",
            "jobTitle": "Principal Markets Manager"
          },
          "createdTimestamp": 1788927500119,
          "tags": [
            "alter"
          ]
        },
        {
          "id": "bdb0e22e-9f09-48f5-89ed-dae6c85559e7",
          "createdAt": "2026-09-09T04:18:20.119Z",
          "createdTimestamp": 1788927500119,
          "createdByUser": {
            "userId": "fa1eb75c-3127-4ef6-b8eb-de234726df68",
            "firstName": "Leland",
            "lastName": "Brakus",
            "mobile": "+17962089638",
            "email": "Carrie.Gerlach11@gmail.com",
            "jobTitle": "District Marketing Engineer"
          },
          "tags": [
            "dapifer"
          ]
        }
      ],
      "id": "8416e49d-a32c-4165-a472-005b20a6f97c",
      "initiator": "+16004201969",
      "isConference": false,
      "isInternal": false,
      "lastModifiedAt": "2026-09-09T04:18:20.119Z",
      "lastModifiedTimestamp": 1788927500119,
      "parties": [
        {
          "id": "+16983694187",
          "type": "phone",
          "isInternal": false,
          "connections": [
            {
              "joinedAt": "2026-09-09T04:18:20.119Z",
              "joinedTimestamp": 1788927500119,
              "vendorCallId": "CA06E445DE73014820AA32A5F9942D7831"
            }
          ],
          "displayValue": "+1 704-463-0358"
        },
        {
          "id": "3a2e9f7e-f4be-430e-92a5-985ff807e6a4",
          "type": "user",
          "isInternal": true,
          "connections": [
            {
              "joinedAt": "2026-09-09T04:18:20.119Z",
              "joinedTimestamp": 1788927500119,
              "vendorCallId": "CAEC3C118D80E0419796B2EC9453F655EE"
            }
          ],
          "dials": [
            {
              "dialTimestamp": 1788927500119,
              "dialAt": "2026-09-09T04:18:20.119Z",
              "reason": "directDial"
            }
          ],
          "extension": 2525640,
          "email": "Trevion74@gmail.com",
          "displayValue": "Pat Watsica",
          "timezone": "America/Inuvik"
        }
      ],
      "recipient": "571e0473-b5ab-4765-8418-9ca3692fea23",
      "recordings": [],
      "startedAt": "2026-09-09T04:18:20.119Z",
      "startedTimestamp": 1788927500119,
      "status": "started",
      "summary": {
        "companyNumberDescription": "Called in to +14593630287",
        "contactNumberDescription": "Called in from +13236465758",
        "header": "Inbound call from +18683688784 to Allie Maggio"
      },
      "user": {
        "email": "Naomi98@yahoo.com",
        "firstName": "Rose",
        "jobTitle": "Lead Marketing Assistant",
        "lastName": "Aufderhar",
        "mobile": "+19127728055",
        "userId": "fa087b61-8157-4bc4-80da-10b1925d2ff3"
      },
      "vendor": "twilio",
      "vendorCallId": "CA6BE6D0A3E3444E16BEE4855380668812",
      "waitTime": 13937,
      "waitTimeText": "a few seconds"
    },
    "highlight": {
      "createdAt": "2026-09-09T04:18:20.119Z",
      "createdByUser": {
        "email": "Carrie.Gerlach11@gmail.com",
        "firstName": "Leland",
        "jobTitle": "District Marketing Engineer",
        "lastName": "Brakus",
        "mobile": "+17962089638",
        "userId": "fa1eb75c-3127-4ef6-b8eb-de234726df68"
      },
      "createdTimestamp": 1788927500119,
      "id": "bdb0e22e-9f09-48f5-89ed-dae6c85559e7",
      "tags": [
        "dapifer"
      ]
    }
  },
  "id": "492c312d-8fc8-4100-8eb3-581a793d0755",
  "timestamp": 1788927500118,
  "type": "call.highlight.created",
  "version": "2020-07-15"
}'

Example Request Body

{
  "created": "2026-09-09T04:18:20.118Z",
  "data": {
    "call": {
      "answeredAt": "2026-09-09T04:18:20.119Z",
      "assignedContact": {},
      "assignedUser": {
        "email": "Kelley82@hotmail.com",
        "firstName": "Candice",
        "jobTitle": "Direct Infrastructure Agent",
        "lastName": "Aufderhar",
        "mobile": "+19228058908",
        "userId": "ddfbd1df-0e39-4441-bf5f-f2d5acc15d8b"
      },
      "companyNumber": "+10885354485",
      "contactNumber": "+11717279793",
      "direction": "inbound",
      "directoryTarget": {
        "displayName": "Adrian Bahringer",
        "email": "Gilbert99@gmail.com",
        "extension": 5184528,
        "id": "ab79b37e-0f6b-4d18-b78f-842ef2de9e8f",
        "type": "user"
      },
      "forms": [],
      "highlights": [
        {
          "createdAt": "2026-09-09T04:18:20.119Z",
          "id": "51b44ab1-c3f5-4ae7-a1f0-d02fb7bef793",
          "createdByUser": {
            "userId": "db88d153-350f-44e8-ab9e-23f25a3982e3",
            "firstName": "Carli",
            "lastName": "Kris",
            "mobile": "+10507634106",
            "email": "Brendan.Grant@yahoo.com",
            "jobTitle": "Principal Markets Manager"
          },
          "createdTimestamp": 1788927500119,
          "tags": [
            "alter"
          ]
        },
        {
          "id": "bdb0e22e-9f09-48f5-89ed-dae6c85559e7",
          "createdAt": "2026-09-09T04:18:20.119Z",
          "createdTimestamp": 1788927500119,
          "createdByUser": {
            "userId": "fa1eb75c-3127-4ef6-b8eb-de234726df68",
            "firstName": "Leland",
            "lastName": "Brakus",
            "mobile": "+17962089638",
            "email": "Carrie.Gerlach11@gmail.com",
            "jobTitle": "District Marketing Engineer"
          },
          "tags": [
            "dapifer"
          ]
        }
      ],
      "id": "8416e49d-a32c-4165-a472-005b20a6f97c",
      "initiator": "+16004201969",
      "isConference": false,
      "isInternal": false,
      "lastModifiedAt": "2026-09-09T04:18:20.119Z",
      "lastModifiedTimestamp": 1788927500119,
      "parties": [
        {
          "id": "+16983694187",
          "type": "phone",
          "isInternal": false,
          "connections": [
            {
              "joinedAt": "2026-09-09T04:18:20.119Z",
              "joinedTimestamp": 1788927500119,
              "vendorCallId": "CA06E445DE73014820AA32A5F9942D7831"
            }
          ],
          "displayValue": "+1 704-463-0358"
        },
        {
          "id": "3a2e9f7e-f4be-430e-92a5-985ff807e6a4",
          "type": "user",
          "isInternal": true,
          "connections": [
            {
              "joinedAt": "2026-09-09T04:18:20.119Z",
              "joinedTimestamp": 1788927500119,
              "vendorCallId": "CAEC3C118D80E0419796B2EC9453F655EE"
            }
          ],
          "dials": [
            {
              "dialTimestamp": 1788927500119,
              "dialAt": "2026-09-09T04:18:20.119Z",
              "reason": "directDial"
            }
          ],
          "extension": 2525640,
          "email": "Trevion74@gmail.com",
          "displayValue": "Pat Watsica",
          "timezone": "America/Inuvik"
        }
      ],
      "recipient": "571e0473-b5ab-4765-8418-9ca3692fea23",
      "recordings": [],
      "startedAt": "2026-09-09T04:18:20.119Z",
      "startedTimestamp": 1788927500119,
      "status": "started",
      "summary": {
        "companyNumberDescription": "Called in to +14593630287",
        "contactNumberDescription": "Called in from +13236465758",
        "header": "Inbound call from +18683688784 to Allie Maggio"
      },
      "user": {
        "email": "Naomi98@yahoo.com",
        "firstName": "Rose",
        "jobTitle": "Lead Marketing Assistant",
        "lastName": "Aufderhar",
        "mobile": "+19127728055",
        "userId": "fa087b61-8157-4bc4-80da-10b1925d2ff3"
      },
      "vendor": "twilio",
      "vendorCallId": "CA6BE6D0A3E3444E16BEE4855380668812",
      "waitTime": 13937,
      "waitTimeText": "a few seconds"
    },
    "highlight": {
      "createdAt": "2026-09-09T04:18:20.119Z",
      "createdByUser": {
        "email": "Carrie.Gerlach11@gmail.com",
        "firstName": "Leland",
        "jobTitle": "District Marketing Engineer",
        "lastName": "Brakus",
        "mobile": "+17962089638",
        "userId": "fa1eb75c-3127-4ef6-b8eb-de234726df68"
      },
      "createdTimestamp": 1788927500119,
      "id": "bdb0e22e-9f09-48f5-89ed-dae6c85559e7",
      "tags": [
        "dapifer"
      ]
    }
  },
  "id": "492c312d-8fc8-4100-8eb3-581a793d0755",
  "timestamp": 1788927500118,
  "type": "call.highlight.created",
  "version": "2020-07-15"
}

json

application/json

Example Responses

No example specified for this content type

call.highlight.recording_available

POST

https://your-webhook-endpoint.example.com

/call.highlight.recording_available

call.highlight.recording_available › Request Body

CallHighlightRecordingAvailableEvent

created

string · required

UTC timestamp of when the event was emitted

CallHighlightEventData · required

id

string · required

The ID of the event

organisationId

string · required

The ID of the organisation that the event belongs to

timestamp

number · required

Unix timestamp of when the event was originally emitted

type

string · const · required

Const value: call.highlight.recording_available

version

string · required

Event version number, the version is a YYYY-mm-dd formatted string

Example: 2020-07-15

call.highlight.recording_available › Responses

200

Return a 200 status to indicate that the data was received successfully

No data returned

POST/call.highlight.recording_available

curl https://your-webhook-endpoint.example.com/call.highlight.recording_available \
  --request POST \
  --header 'Content-Type: application/json' \
  --data '{
  "created": "2026-09-09T04:18:20.119Z",
  "data": {
    "call": {
      "answeredAt": "2026-09-09T04:18:20.121Z",
      "assignedContact": {},
      "assignedUser": {
        "email": "Gabrielle17@hotmail.com",
        "firstName": "Carli",
        "jobTitle": "Future Identity Assistant",
        "lastName": "Casper",
        "mobile": "+12308983384",
        "userId": "25f61f86-440c-4e9b-a2cd-cd652771ab5d"
      },
      "companyNumber": "+10718685822",
      "contactNumber": "+16763970202",
      "direction": "inbound",
      "directoryTarget": {
        "displayName": "Louise Konopelski Sr.",
        "email": "Lawrence_Schultz@gmail.com",
        "extension": 9952369,
        "id": "ad01db1f-88a6-4a7e-80f6-e736d4a2f6d0",
        "type": "user"
      },
      "duration": 70779,
      "durationText": "a minute",
      "endedAt": "2026-09-09T04:18:20.121Z",
      "forms": [],
      "highlights": [
        {
          "recordingStartedTimestamp": 1788927500121,
          "duration": 30,
          "createdAt": "2026-09-09T04:18:20.121Z",
          "durationText": "0:30",
          "createdByUser": {
            "mobile": "+10063085447",
            "firstName": "Felicia",
            "lastName": "Lindgren",
            "userId": "8307abe2-94bb-43e9-a4d6-b3a7242265b2",
            "email": "Karla_Cartwright59@gmail.com",
            "jobTitle": "Investor Security Manager"
          },
          "recordingStartedAt": "2026-09-09T04:18:20.121Z",
          "createdTimestamp": 1788927500121,
          "id": "410968dd-524d-4508-ad10-dc1512026e7c",
          "tags": [
            "vallum"
          ]
        },
        {
          "id": "a360bcc7-d9eb-4f37-998f-1a3786048733",
          "createdByUser": {
            "mobile": "+14445339388",
            "firstName": "Jonathon",
            "lastName": "Collins",
            "userId": "ce43b8ca-f88b-4b14-9c10-7ca18694b50f",
            "email": "Joey.Weissnat@gmail.com",
            "jobTitle": "Human Paradigm Orchestrator"
          },
          "createdAt": "2026-09-09T04:18:20.121Z",
          "createdTimestamp": 1788927500121,
          "tags": [
            "aut"
          ]
        }
      ],
      "id": "4c09d296-3587-49d4-aa5c-613c3ae9ba06",
      "initiator": "+15900535814",
      "isConference": false,
      "isInternal": false,
      "lastModifiedAt": "2026-09-09T04:18:20.121Z",
      "lastModifiedTimestamp": 1788927500121,
      "outcome": {
        "status": "answered"
      },
      "parties": [
        {
          "id": "+14346399340",
          "type": "phone",
          "isInternal": false,
          "connections": [
            {
              "joinedAt": "2026-09-09T04:18:20.121Z",
              "joinedTimestamp": 1788927500121,
              "leftAt": "2026-09-09T04:18:20.121Z",
              "leftTimestamp": 1788927500121,
              "durationSec": 71,
              "vendorCallId": "CA7D72D2D9E5634E6EB5332EED3D8EAE13"
            }
          ],
          "displayValue": "+1 959-763-0686"
        },
        {
          "id": "71f0be81-010d-438f-bcd9-c585dd7dc991",
          "type": "user",
          "isInternal": true,
          "connections": [
            {
              "joinedAt": "2026-09-09T04:18:20.121Z",
              "joinedTimestamp": 1788927500121,
              "leftAt": "2026-09-09T04:18:20.121Z",
              "leftTimestamp": 1788927500121,
              "durationSec": 55,
              "vendorCallId": "CAE1AFDB881E5344FA9F0E1FA630B37709"
            }
          ],
          "dials": [
            {
              "dialTimestamp": 1788927500121,
              "dialAt": "2026-09-09T04:18:20.121Z",
              "reason": "directDial"
            }
          ],
          "extension": 797042,
          "email": "Jaydon.Casper87@gmail.com",
          "displayValue": "Lucy Quitzon",
          "timezone": "Asia/Karachi"
        }
      ],
      "recipient": "acc95e6c-208d-45fa-a006-b5d1da147c9c",
      "recordings": [
        {
          "id": "3e606f89-83de-41ff-9bc6-d7a816625cdb",
          "callId": "4c09d296-3587-49d4-aa5c-613c3ae9ba06",
          "fileSize": 198,
          "duration": 102,
          "startedAt": "2026-09-09T04:18:20.122Z",
          "mimeType": "audio/mpeg",
          "channels": 2
        }
      ],
      "startedAt": "2026-09-09T04:18:20.122Z",
      "startedTimestamp": 1788927500122,
      "status": "ended",
      "summary": {
        "companyNumberDescription": "Called in to +17181634853",
        "contactNumberDescription": "Called in from +17522033885",
        "header": "Inbound call from +16321194386 to Milford Roberts",
        "outcome": "Spoke for a minute"
      },
      "tariff": {
        "connectedPartyTariffs": [
          {
            "amount": 0,
            "total": 0,
            "quantity": 2,
            "initiator": "+18056637258",
            "recipient": "+13662015150",
            "routeDescription": "Unmatched Call Route - Zero Tariff",
            "transport": "carrier",
            "durationSec": 70.141,
            "vendorCallId": "CA81EDF3D4DCF144B3AFB7124C56514CF7",
            "direction": null
          },
          {
            "amount": 0,
            "total": 0,
            "quantity": 1,
            "initiator": "SYSTEM",
            "recipient": "client:490644a8_4ad6_4d5a_b13e_3acc56e61485",
            "recipientCountry": null,
            "routeDescription": "High-volume customer - Inbound call surcharge",
            "transport": "voip",
            "durationSec": 56.001,
            "vendorCallId": "CA766053BB803841F0AAB13A91DF79E737",
            "direction": "outbound"
          }
        ],
        "total": 0
      },
      "user": {
        "email": "Greg51@yahoo.com",
        "firstName": "Berneice",
        "jobTitle": "Senior Marketing Agent",
        "lastName": "Terry",
        "mobile": "+15026296060",
        "userId": "a80a84de-a47f-4c3d-be88-5d1b71d2c831"
      },
      "vendor": "twilio",
      "vendorCallId": "CAC54FEEA93D364CA4BF820E019C2AF5FC",
      "waitTime": 13937,
      "waitTimeText": "a few seconds"
    },
    "highlight": {
      "createdAt": "2026-09-09T04:18:20.121Z",
      "createdByUser": {
        "email": "Amber_Haag82@hotmail.com",
        "firstName": "Devin",
        "jobTitle": "Senior Tactics Orchestrator",
        "lastName": "Davis",
        "mobile": "+15474022958",
        "userId": "0bf4f825-4371-45e1-84c9-fa29bc9b4dcc"
      },
      "createdTimestamp": 1788927500121,
      "duration": 30,
      "durationText": "0:30",
      "id": "8850c0a4-275a-4e59-9ba0-db7c904a2b4d",
      "recordingStartedAt": "2026-09-09T04:18:20.122Z",
      "recordingStartedTimestamp": 1788927500122,
      "recordingUrl": "https://mysterious-charlatan.com",
      "recordingUrlExpiresTimestamp": 1788927500122,
      "tags": [
        "despecto"
      ]
    }
  },
  "id": "036846ca-6bd9-4fae-adf0-556a1a7a9f08",
  "timestamp": 1788927500119,
  "type": "call.highlight.recording_available",
  "version": "2020-07-15"
}'

Example Request Body

{
  "created": "2026-09-09T04:18:20.119Z",
  "data": {
    "call": {
      "answeredAt": "2026-09-09T04:18:20.121Z",
      "assignedContact": {},
      "assignedUser": {
        "email": "Gabrielle17@hotmail.com",
        "firstName": "Carli",
        "jobTitle": "Future Identity Assistant",
        "lastName": "Casper",
        "mobile": "+12308983384",
        "userId": "25f61f86-440c-4e9b-a2cd-cd652771ab5d"
      },
      "companyNumber": "+10718685822",
      "contactNumber": "+16763970202",
      "direction": "inbound",
      "directoryTarget": {
        "displayName": "Louise Konopelski Sr.",
        "email": "Lawrence_Schultz@gmail.com",
        "extension": 9952369,
        "id": "ad01db1f-88a6-4a7e-80f6-e736d4a2f6d0",
        "type": "user"
      },
      "duration": 70779,
      "durationText": "a minute",
      "endedAt": "2026-09-09T04:18:20.121Z",
      "forms": [],
      "highlights": [
        {
          "recordingStartedTimestamp": 1788927500121,
          "duration": 30,
          "createdAt": "2026-09-09T04:18:20.121Z",
          "durationText": "0:30",
          "createdByUser": {
            "mobile": "+10063085447",
            "firstName": "Felicia",
            "lastName": "Lindgren",
            "userId": "8307abe2-94bb-43e9-a4d6-b3a7242265b2",
            "email": "Karla_Cartwright59@gmail.com",
            "jobTitle": "Investor Security Manager"
          },
          "recordingStartedAt": "2026-09-09T04:18:20.121Z",
          "createdTimestamp": 1788927500121,
          "id": "410968dd-524d-4508-ad10-dc1512026e7c",
          "tags": [
            "vallum"
          ]
        },
        {
          "id": "a360bcc7-d9eb-4f37-998f-1a3786048733",
          "createdByUser": {
            "mobile": "+14445339388",
            "firstName": "Jonathon",
            "lastName": "Collins",
            "userId": "ce43b8ca-f88b-4b14-9c10-7ca18694b50f",
            "email": "Joey.Weissnat@gmail.com",
            "jobTitle": "Human Paradigm Orchestrator"
          },
          "createdAt": "2026-09-09T04:18:20.121Z",
          "createdTimestamp": 1788927500121,
          "tags": [
            "aut"
          ]
        }
      ],
      "id": "4c09d296-3587-49d4-aa5c-613c3ae9ba06",
      "initiator": "+15900535814",
      "isConference": false,
      "isInternal": false,
      "lastModifiedAt": "2026-09-09T04:18:20.121Z",
      "lastModifiedTimestamp": 1788927500121,
      "outcome": {
        "status": "answered"
      },
      "parties": [
        {
          "id": "+14346399340",
          "type": "phone",
          "isInternal": false,
          "connections": [
            {
              "joinedAt": "2026-09-09T04:18:20.121Z",
              "joinedTimestamp": 1788927500121,
              "leftAt": "2026-09-09T04:18:20.121Z",
              "leftTimestamp": 1788927500121,
              "durationSec": 71,
              "vendorCallId": "CA7D72D2D9E5634E6EB5332EED3D8EAE13"
            }
          ],
          "displayValue": "+1 959-763-0686"
        },
        {
          "id": "71f0be81-010d-438f-bcd9-c585dd7dc991",
          "type": "user",
          "isInternal": true,
          "connections": [
            {
              "joinedAt": "2026-09-09T04:18:20.121Z",
              "joinedTimestamp": 1788927500121,
              "leftAt": "2026-09-09T04:18:20.121Z",
              "leftTimestamp": 1788927500121,
              "durationSec": 55,
              "vendorCallId": "CAE1AFDB881E5344FA9F0E1FA630B37709"
            }
          ],
          "dials": [
            {
              "dialTimestamp": 1788927500121,
              "dialAt": "2026-09-09T04:18:20.121Z",
              "reason": "directDial"
            }
          ],
          "extension": 797042,
          "email": "Jaydon.Casper87@gmail.com",
          "displayValue": "Lucy Quitzon",
          "timezone": "Asia/Karachi"
        }
      ],
      "recipient": "acc95e6c-208d-45fa-a006-b5d1da147c9c",
      "recordings": [
        {
          "id": "3e606f89-83de-41ff-9bc6-d7a816625cdb",
          "callId": "4c09d296-3587-49d4-aa5c-613c3ae9ba06",
          "fileSize": 198,
          "duration": 102,
          "startedAt": "2026-09-09T04:18:20.122Z",
          "mimeType": "audio/mpeg",
          "channels": 2
        }
      ],
      "startedAt": "2026-09-09T04:18:20.122Z",
      "startedTimestamp": 1788927500122,
      "status": "ended",
      "summary": {
        "companyNumberDescription": "Called in to +17181634853",
        "contactNumberDescription": "Called in from +17522033885",
        "header": "Inbound call from +16321194386 to Milford Roberts",
        "outcome": "Spoke for a minute"
      },
      "tariff": {
        "connectedPartyTariffs": [
          {
            "amount": 0,
            "total": 0,
            "quantity": 2,
            "initiator": "+18056637258",
            "recipient": "+13662015150",
            "routeDescription": "Unmatched Call Route - Zero Tariff",
            "transport": "carrier",
            "durationSec": 70.141,
            "vendorCallId": "CA81EDF3D4DCF144B3AFB7124C56514CF7",
            "direction": null
          },
          {
            "amount": 0,
            "total": 0,
            "quantity": 1,
            "initiator": "SYSTEM",
            "recipient": "client:490644a8_4ad6_4d5a_b13e_3acc56e61485",
            "recipientCountry": null,
            "routeDescription": "High-volume customer - Inbound call surcharge",
            "transport": "voip",
            "durationSec": 56.001,
            "vendorCallId": "CA766053BB803841F0AAB13A91DF79E737",
            "direction": "outbound"
          }
        ],
        "total": 0
      },
      "user": {
        "email": "Greg51@yahoo.com",
        "firstName": "Berneice",
        "jobTitle": "Senior Marketing Agent",
        "lastName": "Terry",
        "mobile": "+15026296060",
        "userId": "a80a84de-a47f-4c3d-be88-5d1b71d2c831"
      },
      "vendor": "twilio",
      "vendorCallId": "CAC54FEEA93D364CA4BF820E019C2AF5FC",
      "waitTime": 13937,
      "waitTimeText": "a few seconds"
    },
    "highlight": {
      "createdAt": "2026-09-09T04:18:20.121Z",
      "createdByUser": {
        "email": "Amber_Haag82@hotmail.com",
        "firstName": "Devin",
        "jobTitle": "Senior Tactics Orchestrator",
        "lastName": "Davis",
        "mobile": "+15474022958",
        "userId": "0bf4f825-4371-45e1-84c9-fa29bc9b4dcc"
      },
      "createdTimestamp": 1788927500121,
      "duration": 30,
      "durationText": "0:30",
      "id": "8850c0a4-275a-4e59-9ba0-db7c904a2b4d",
      "recordingStartedAt": "2026-09-09T04:18:20.122Z",
      "recordingStartedTimestamp": 1788927500122,
      "recordingUrl": "https://mysterious-charlatan.com",
      "recordingUrlExpiresTimestamp": 1788927500122,
      "tags": [
        "despecto"
      ]
    }
  },
  "id": "036846ca-6bd9-4fae-adf0-556a1a7a9f08",
  "timestamp": 1788927500119,
  "type": "call.highlight.recording_available",
  "version": "2020-07-15"
}

json

application/json

Example Responses

No example specified for this content type

call.note.created

POST

https://your-webhook-endpoint.example.com

/call.note.created

call.note.created › Request Body

CallNoteCreatedEvent

created

string · required

UTC timestamp of when the event was emitted

CallNoteEventData · required

id

string · required

The ID of the event

organisationId

string · required

The ID of the organisation that the event belongs to

timestamp

number · required

Unix timestamp of when the event was originally emitted

type

string · const · required

Const value: call.note.created

version

string · required

Event version number, the version is a YYYY-mm-dd formatted string

Example: 2020-07-15

call.note.created › Responses

200

Return a 200 status to indicate that the data was received successfully

No data returned

POST/call.note.created

curl https://your-webhook-endpoint.example.com/call.note.created \
  --request POST \
  --header 'Content-Type: application/json' \
  --data '{
  "created": "2026-09-09T04:18:20.116Z",
  "data": {
    "call": {
      "answeredAt": "2026-09-09T04:18:20.117Z",
      "assignedContact": {
        "companyName": null,
        "contactId": "62b31488-dbc0-4d0e-a43d-c6039d71b883",
        "emails": [
          {
            "email": null,
            "label": "work"
          },
          {
            "email": null,
            "label": "personal"
          }
        ],
        "firstName": "Kelvin",
        "id": "bfb61ac6-b1af-45d1-85d4-50d85c441aa5",
        "jobTitle": null,
        "lastName": "Bashirian",
        "phoneNumbers": [
          {
            "numberRaw": "17520705154",
            "label": "work",
            "numberE164": "+10363245939",
            "numberDisplay": "+1 773-478-7980"
          }
        ],
        "phonebookId": "68d41cbe-c2b0-46c4-9d3b-71311a6f90e8",
        "phonebookName": "Proactive attitude-oriented task-force"
      },
      "assignedUser": {
        "email": "Jessie.Wisoky40@gmail.com",
        "firstName": "Andre",
        "jobTitle": "International Research Coordinator",
        "lastName": "Fay",
        "mobile": null,
        "userId": "526a3d9b-8524-4f82-bbae-e78599c73831"
      },
      "companyNumber": "+13264208184",
      "contactNumber": "+15687319225",
      "direction": "outbound",
      "duration": 39574,
      "durationText": "a few seconds",
      "endedAt": "2026-09-09T04:18:20.117Z",
      "forms": [],
      "highlights": [],
      "id": "bf5ff506-47f2-481b-a16a-cc984516286f",
      "initiator": "0213e012-ce46-4e83-a826-b0e122e3dfec",
      "isConference": false,
      "isInternal": false,
      "lastModifiedAt": "2026-09-09T04:18:20.117Z",
      "lastModifiedTimestamp": 1788927500117,
      "notes": [
        {
          "id": "23fa5ea4-25f6-41f6-ba60-9ccaa8f110a5",
          "noteText": "Talus copiose nulla video synagoga. Amplexus audacia aufero iste adhaero vinco ultra tubineus. Venustas admitto defluo tam cura valens sortitus nihil. Considero varietas dedecor alioqui vulpes degenero debitis. Cena claustrum vaco decerno succedo nemo arx angustus.",
          "noteContents": [
            {
              "transcribedAt": "2026-09-09T04:18:20.117Z",
              "transcribedTimestamp": 1788927500117,
              "transcriptionConfidence": 1,
              "content": "Talus copiose nulla video synagoga. Amplexus audacia aufero iste adhaero vinco ultra tubineus. Venustas admitto defluo tam cura valens sortitus nihil. Considero varietas dedecor alioqui vulpes degenero debitis. Cena claustrum vaco decerno succedo nemo arx angustus."
            }
          ],
          "createdByUser": {
            "mobile": null,
            "firstName": "Warren",
            "lastName": "Bahringer",
            "userId": "1a07617e-891b-4ec9-bf85-397e69964100",
            "email": "Faith.Zboncak@yahoo.com",
            "jobTitle": "Senior Interactions Architect"
          },
          "createdAt": "2026-09-09T04:18:20.117Z",
          "createdTimestamp": 1788927500117
        }
      ],
      "outcome": {
        "status": "answered"
      },
      "parties": [
        {
          "isInternal": true,
          "displayValue": "Jeanette Roob",
          "extension": 6802075,
          "id": "6146364e-e80b-4abe-872b-783dc77da84d",
          "type": "user",
          "connections": [
            {
              "joinedTimestamp": 1788927500117,
              "leftAt": "2026-09-09T04:18:20.117Z",
              "leftTimestamp": 1788927500117,
              "durationSec": 39,
              "vendorCallId": "CAC158F8705C8C4BBA94BAC1523E5D9D62",
              "joinedAt": "2026-09-09T04:18:20.117Z"
            }
          ],
          "email": "Ana_Pollich@yahoo.com",
          "timezone": "Pacific/Apia"
        },
        {
          "isInternal": false,
          "displayValue": "Dave Hoeger",
          "dials": [
            {
              "dialTimestamp": 1788927500117,
              "reason": "directDial",
              "dialAt": "2026-09-09T04:18:20.117Z"
            }
          ],
          "id": "+15281934452",
          "type": "phone",
          "connections": [
            {
              "joinedTimestamp": 1788927500117,
              "leftAt": "2026-09-09T04:18:20.117Z",
              "leftTimestamp": 1788927500117,
              "durationSec": 36,
              "vendorCallId": "CAF54FC226BEBD4204BC0576C04A18B2B7",
              "joinedAt": "2026-09-09T04:18:20.117Z"
            }
          ]
        }
      ],
      "recipient": "+10682142968",
      "recordings": [],
      "startedAt": "2026-09-09T04:18:20.117Z",
      "startedTimestamp": 1788927500117,
      "status": "ended",
      "summary": {
        "companyNumberDescription": "Called out from +11784676499",
        "contactNumberDescription": "Called out to +10874973539",
        "header": "Outbound call to Elisa Beatty from Avis Ruecker",
        "outcome": "Spoke for a few seconds"
      },
      "user": {
        "email": "Austen.Marks@gmail.com",
        "firstName": "Deja",
        "jobTitle": "Human Security Liaison",
        "lastName": "Hyatt",
        "mobile": null,
        "userId": "c8a15744-3af9-4f73-98f1-38beaada0042"
      },
      "vendor": "twilio",
      "vendorCallId": "CACE2A4628756B416CA606DD99B6A7A8FE",
      "waitTime": 2347,
      "waitTimeText": "a few seconds"
    },
    "note": {
      "createdAt": "2026-09-09T04:18:20.117Z",
      "createdByUser": {
        "email": "Faith.Zboncak@yahoo.com",
        "firstName": "Warren",
        "jobTitle": "Senior Interactions Architect",
        "lastName": "Bahringer",
        "mobile": null,
        "userId": "1a07617e-891b-4ec9-bf85-397e69964100"
      },
      "createdTimestamp": 1788927500117,
      "id": "23fa5ea4-25f6-41f6-ba60-9ccaa8f110a5",
      "noteContents": [
        {
          "transcribedAt": "2026-09-09T04:18:20.117Z",
          "transcribedTimestamp": 1788927500117,
          "transcriptionConfidence": 1,
          "content": "Talus copiose nulla video synagoga. Amplexus audacia aufero iste adhaero vinco ultra tubineus. Venustas admitto defluo tam cura valens sortitus nihil. Considero varietas dedecor alioqui vulpes degenero debitis. Cena claustrum vaco decerno succedo nemo arx angustus."
        }
      ],
      "noteText": "Talus copiose nulla video synagoga. Amplexus audacia aufero iste adhaero vinco ultra tubineus. Venustas admitto defluo tam cura valens sortitus nihil. Considero varietas dedecor alioqui vulpes degenero debitis. Cena claustrum vaco decerno succedo nemo arx angustus."
    }
  },
  "id": "22883e81-e9a2-41c9-86ff-357aa1fdec6a",
  "timestamp": 1788927500116,
  "type": "call.note.created",
  "version": "2020-07-15"
}'

Example Request Body

{
  "created": "2026-09-09T04:18:20.116Z",
  "data": {
    "call": {
      "answeredAt": "2026-09-09T04:18:20.117Z",
      "assignedContact": {
        "companyName": null,
        "contactId": "62b31488-dbc0-4d0e-a43d-c6039d71b883",
        "emails": [
          {
            "email": null,
            "label": "work"
          },
          {
            "email": null,
            "label": "personal"
          }
        ],
        "firstName": "Kelvin",
        "id": "bfb61ac6-b1af-45d1-85d4-50d85c441aa5",
        "jobTitle": null,
        "lastName": "Bashirian",
        "phoneNumbers": [
          {
            "numberRaw": "17520705154",
            "label": "work",
            "numberE164": "+10363245939",
            "numberDisplay": "+1 773-478-7980"
          }
        ],
        "phonebookId": "68d41cbe-c2b0-46c4-9d3b-71311a6f90e8",
        "phonebookName": "Proactive attitude-oriented task-force"
      },
      "assignedUser": {
        "email": "Jessie.Wisoky40@gmail.com",
        "firstName": "Andre",
        "jobTitle": "International Research Coordinator",
        "lastName": "Fay",
        "mobile": null,
        "userId": "526a3d9b-8524-4f82-bbae-e78599c73831"
      },
      "companyNumber": "+13264208184",
      "contactNumber": "+15687319225",
      "direction": "outbound",
      "duration": 39574,
      "durationText": "a few seconds",
      "endedAt": "2026-09-09T04:18:20.117Z",
      "forms": [],
      "highlights": [],
      "id": "bf5ff506-47f2-481b-a16a-cc984516286f",
      "initiator": "0213e012-ce46-4e83-a826-b0e122e3dfec",
      "isConference": false,
      "isInternal": false,
      "lastModifiedAt": "2026-09-09T04:18:20.117Z",
      "lastModifiedTimestamp": 1788927500117,
      "notes": [
        {
          "id": "23fa5ea4-25f6-41f6-ba60-9ccaa8f110a5",
          "noteText": "Talus copiose nulla video synagoga. Amplexus audacia aufero iste adhaero vinco ultra tubineus. Venustas admitto defluo tam cura valens sortitus nihil. Considero varietas dedecor alioqui vulpes degenero debitis. Cena claustrum vaco decerno succedo nemo arx angustus.",
          "noteContents": [
            {
              "transcribedAt": "2026-09-09T04:18:20.117Z",
              "transcribedTimestamp": 1788927500117,
              "transcriptionConfidence": 1,
              "content": "Talus copiose nulla video synagoga. Amplexus audacia aufero iste adhaero vinco ultra tubineus. Venustas admitto defluo tam cura valens sortitus nihil. Considero varietas dedecor alioqui vulpes degenero debitis. Cena claustrum vaco decerno succedo nemo arx angustus."
            }
          ],
          "createdByUser": {
            "mobile": null,
            "firstName": "Warren",
            "lastName": "Bahringer",
            "userId": "1a07617e-891b-4ec9-bf85-397e69964100",
            "email": "Faith.Zboncak@yahoo.com",
            "jobTitle": "Senior Interactions Architect"
          },
          "createdAt": "2026-09-09T04:18:20.117Z",
          "createdTimestamp": 1788927500117
        }
      ],
      "outcome": {
        "status": "answered"
      },
      "parties": [
        {
          "isInternal": true,
          "displayValue": "Jeanette Roob",
          "extension": 6802075,
          "id": "6146364e-e80b-4abe-872b-783dc77da84d",
          "type": "user",
          "connections": [
            {
              "joinedTimestamp": 1788927500117,
              "leftAt": "2026-09-09T04:18:20.117Z",
              "leftTimestamp": 1788927500117,
              "durationSec": 39,
              "vendorCallId": "CAC158F8705C8C4BBA94BAC1523E5D9D62",
              "joinedAt": "2026-09-09T04:18:20.117Z"
            }
          ],
          "email": "Ana_Pollich@yahoo.com",
          "timezone": "Pacific/Apia"
        },
        {
          "isInternal": false,
          "displayValue": "Dave Hoeger",
          "dials": [
            {
              "dialTimestamp": 1788927500117,
              "reason": "directDial",
              "dialAt": "2026-09-09T04:18:20.117Z"
            }
          ],
          "id": "+15281934452",
          "type": "phone",
          "connections": [
            {
              "joinedTimestamp": 1788927500117,
              "leftAt": "2026-09-09T04:18:20.117Z",
              "leftTimestamp": 1788927500117,
              "durationSec": 36,
              "vendorCallId": "CAF54FC226BEBD4204BC0576C04A18B2B7",
              "joinedAt": "2026-09-09T04:18:20.117Z"
            }
          ]
        }
      ],
      "recipient": "+10682142968",
      "recordings": [],
      "startedAt": "2026-09-09T04:18:20.117Z",
      "startedTimestamp": 1788927500117,
      "status": "ended",
      "summary": {
        "companyNumberDescription": "Called out from +11784676499",
        "contactNumberDescription": "Called out to +10874973539",
        "header": "Outbound call to Elisa Beatty from Avis Ruecker",
        "outcome": "Spoke for a few seconds"
      },
      "user": {
        "email": "Austen.Marks@gmail.com",
        "firstName": "Deja",
        "jobTitle": "Human Security Liaison",
        "lastName": "Hyatt",
        "mobile": null,
        "userId": "c8a15744-3af9-4f73-98f1-38beaada0042"
      },
      "vendor": "twilio",
      "vendorCallId": "CACE2A4628756B416CA606DD99B6A7A8FE",
      "waitTime": 2347,
      "waitTimeText": "a few seconds"
    },
    "note": {
      "createdAt": "2026-09-09T04:18:20.117Z",
      "createdByUser": {
        "email": "Faith.Zboncak@yahoo.com",
        "firstName": "Warren",
        "jobTitle": "Senior Interactions Architect",
        "lastName": "Bahringer",
        "mobile": null,
        "userId": "1a07617e-891b-4ec9-bf85-397e69964100"
      },
      "createdTimestamp": 1788927500117,
      "id": "23fa5ea4-25f6-41f6-ba60-9ccaa8f110a5",
      "noteContents": [
        {
          "transcribedAt": "2026-09-09T04:18:20.117Z",
          "transcribedTimestamp": 1788927500117,
          "transcriptionConfidence": 1,
          "content": "Talus copiose nulla video synagoga. Amplexus audacia aufero iste adhaero vinco ultra tubineus. Venustas admitto defluo tam cura valens sortitus nihil. Considero varietas dedecor alioqui vulpes degenero debitis. Cena claustrum vaco decerno succedo nemo arx angustus."
        }
      ],
      "noteText": "Talus copiose nulla video synagoga. Amplexus audacia aufero iste adhaero vinco ultra tubineus. Venustas admitto defluo tam cura valens sortitus nihil. Considero varietas dedecor alioqui vulpes degenero debitis. Cena claustrum vaco decerno succedo nemo arx angustus."
    }
  },
  "id": "22883e81-e9a2-41c9-86ff-357aa1fdec6a",
  "timestamp": 1788927500116,
  "type": "call.note.created",
  "version": "2020-07-15"
}

json

application/json

Example Responses

No example specified for this content type

Call Contact Events User Events