Call Annotation Events

Events emitted when forms, notes or highlights are added to a call.

call.form.started

POST

https://your-webhook-endpoint.example.com

/call.form.started

call.form.started › Request Body

CallFormStartedEvent

created

string · required

UTC timestamp of when the event was emitted

CallFormEventData · required

id

string · required

The ID of the event

organisationId

string · required

The ID of the organisation that the event belongs to

timestamp

number · required

Unix timestamp of when the event was originally emitted

type

string · const · required

Const value: call.form.started

version

string · required

Event version number, the version is a YYYY-mm-dd formatted string

Example: 2020-07-15

call.form.started › Responses

200

Return a 200 status to indicate that the data was received successfully

No data returned

POST/call.form.started

curl https://your-webhook-endpoint.example.com/call.form.started \
  --request POST \
  --header 'Content-Type: application/json' \
  --data '{
  "created": "2026-08-20T01:18:04.188Z",
  "data": {
    "call": {
      "answeredAt": "2026-08-20T01:18:04.189Z",
      "assignedContact": {},
      "assignedUser": {
        "email": "Chanelle_Emmerich@yahoo.com",
        "firstName": "Malcolm",
        "jobTitle": "Regional Directives Supervisor",
        "lastName": "Kozey",
        "mobile": "+17961914868",
        "userId": "8264fcb0-5471-4694-b2c1-6f7fb603a2cb"
      },
      "companyNumber": "+11101396968",
      "contactNumber": "+19227411877",
      "direction": "inbound",
      "directoryTarget": {
        "displayName": "Susan Jerde",
        "email": "Lyle_Reinger-Johnson94@gmail.com",
        "extension": 1669281,
        "id": "4bb09274-320d-4c97-95c2-3e35d7ff7331",
        "type": "user"
      },
      "duration": 70779,
      "durationText": "a minute",
      "endedAt": "2026-08-20T01:18:04.190Z",
      "forms": [
        {
          "id": "dcc08854-88a4-44d1-ac89-cc3d05d23695",
          "user": {
            "mobile": "+16530911799",
            "firstName": "Archie",
            "lastName": "Murray",
            "userId": "bec6f16b-e40c-44dc-afef-6276da8e1cf3",
            "email": "Roberta_Zulauf@yahoo.com",
            "jobTitle": "National Quality Coordinator"
          },
          "name": "desino depromo",
          "description": null,
          "reference": "cometes",
          "type": "conversation",
          "status": "started",
          "startedAt": "2026-08-20T01:18:04.189Z",
          "startedTimestamp": 1787188684189
        }
      ],
      "highlights": [
        {
          "recordingStartedTimestamp": 1787188684189,
          "duration": 30,
          "createdAt": "2026-08-20T01:18:04.189Z",
          "durationText": "0:30",
          "createdByUser": {
            "mobile": "+11733863711",
            "firstName": "Gayle",
            "lastName": "Dare",
            "userId": "e8213e08-a678-4471-aa0a-2af31546b7b0",
            "email": "Branson_Rippin@hotmail.com",
            "jobTitle": "Future Data Strategist"
          },
          "recordingStartedAt": "2026-08-20T01:18:04.189Z",
          "createdTimestamp": 1787188684189,
          "id": "07cd5560-0d6a-4f28-8b1e-0f74d858e7a6",
          "tags": [
            "adulescens"
          ]
        },
        {
          "recordingStartedTimestamp": 1787188684189,
          "duration": 30,
          "createdAt": "2026-08-20T01:18:04.189Z",
          "durationText": "0:30",
          "createdByUser": {
            "mobile": "+11663493921",
            "firstName": "Darryl",
            "lastName": "Russel",
            "userId": "7a29f73f-198a-485b-a073-6856c57b2d7f",
            "email": "Francisco66@yahoo.com",
            "jobTitle": "Internal Research Representative"
          },
          "recordingStartedAt": "2026-08-20T01:18:04.190Z",
          "createdTimestamp": 1787188684190,
          "id": "dcf53498-71ac-47de-952b-36651718f81b",
          "tags": [
            "thesaurus"
          ]
        }
      ],
      "id": "7e5b1cbe-bf11-4a06-b761-bbce1fcc5b7d",
      "initiator": "+11988667725",
      "isConference": false,
      "isInternal": false,
      "lastModifiedAt": "2026-08-20T01:18:04.189Z",
      "lastModifiedTimestamp": 1787188684189,
      "outcome": {
        "status": "answered"
      },
      "parties": [
        {
          "id": "+12249809253",
          "type": "phone",
          "isInternal": false,
          "connections": [
            {
              "joinedAt": "2026-08-20T01:18:04.190Z",
              "joinedTimestamp": 1787188684190,
              "leftAt": "2026-08-20T01:18:04.190Z",
              "leftTimestamp": 1787188684190,
              "durationSec": 71,
              "vendorCallId": "CA93C63B81B03C440D9AE4874F44229A92"
            }
          ],
          "displayValue": "+1 530-493-9927"
        },
        {
          "id": "3cf72a91-b721-4cb6-b83e-cdacb31e151d",
          "type": "user",
          "isInternal": true,
          "connections": [
            {
              "joinedAt": "2026-08-20T01:18:04.190Z",
              "joinedTimestamp": 1787188684190,
              "leftAt": "2026-08-20T01:18:04.190Z",
              "leftTimestamp": 1787188684190,
              "durationSec": 55,
              "vendorCallId": "CAEBE5C43ECE5A447881DC64C789E7DB99"
            }
          ],
          "dials": [
            {
              "dialTimestamp": 1787188684190,
              "dialAt": "2026-08-20T01:18:04.190Z",
              "reason": "directDial"
            }
          ],
          "extension": 609334,
          "email": "Jerod.Tromp@yahoo.com",
          "displayValue": "Stacy Cronin-Yost",
          "timezone": "Europe/Ulyanovsk"
        }
      ],
      "recipient": "855c1625-442b-42b2-a4ae-937bb60068e0",
      "recordings": [
        {
          "id": "ba272e16-a844-43b1-a0b1-f6c8bca21743",
          "callId": "7e5b1cbe-bf11-4a06-b761-bbce1fcc5b7d",
          "fileSize": 732,
          "duration": 688,
          "startedAt": "2026-08-20T01:18:04.190Z",
          "mimeType": "audio/mpeg",
          "channels": 1
        }
      ],
      "startedAt": "2026-08-20T01:18:04.189Z",
      "startedTimestamp": 1787188684189,
      "status": "ended",
      "summary": {
        "companyNumberDescription": "Called in to +17682438334",
        "contactNumberDescription": "Called in from +19947339954",
        "header": "Inbound call from +10529969412 to Paula Cole",
        "outcome": "Spoke for a minute"
      },
      "tariff": {
        "connectedPartyTariffs": [
          {
            "amount": 0,
            "total": 0,
            "quantity": 2,
            "initiator": "+18351089582",
            "recipient": "+15531124137",
            "routeDescription": "Unmatched Call Route - Zero Tariff",
            "transport": "carrier",
            "durationSec": 70.141,
            "vendorCallId": "CAAA2D51EAC64B4B7DBD972D345EA08076",
            "direction": null
          },
          {
            "amount": 0,
            "total": 0,
            "quantity": 1,
            "initiator": "SYSTEM",
            "recipient": "client:c6d76b9f_35cf_4fdc_87bb_22a8e2652a5e",
            "recipientCountry": null,
            "routeDescription": "High-volume customer - Inbound call surcharge",
            "transport": "voip",
            "durationSec": 56.001,
            "vendorCallId": "CA2EED35CD526C497193A8EE753DF83D16",
            "direction": "outbound"
          }
        ],
        "total": 0
      },
      "user": {
        "email": "Bradley54@yahoo.com",
        "firstName": "Tommy",
        "jobTitle": "Product Brand Specialist",
        "lastName": "Spencer",
        "mobile": "+15242224707",
        "userId": "568b339b-9f17-4c7e-a114-fb706d61f970"
      },
      "vendor": "twilio",
      "vendorCallId": "CA06316EECAAF94DA0B21BFAB52F5ECF68",
      "waitTime": 13937,
      "waitTimeText": "a few seconds"
    },
    "form": {
      "description": null,
      "id": "dcc08854-88a4-44d1-ac89-cc3d05d23695",
      "name": "desino depromo",
      "reference": "cometes",
      "startedAt": "2026-08-20T01:18:04.189Z",
      "startedTimestamp": 1787188684189,
      "status": "started",
      "type": "conversation",
      "user": {
        "email": "Roberta_Zulauf@yahoo.com",
        "firstName": "Archie",
        "jobTitle": "National Quality Coordinator",
        "lastName": "Murray",
        "mobile": "+16530911799",
        "userId": "bec6f16b-e40c-44dc-afef-6276da8e1cf3"
      }
    }
  },
  "id": "61819e3c-0b0c-4da8-8544-8816e84a1f64",
  "timestamp": 1787188684188,
  "type": "call.form.started",
  "version": "2020-07-15"
}'

Example Request Body

{
  "created": "2026-08-20T01:18:04.188Z",
  "data": {
    "call": {
      "answeredAt": "2026-08-20T01:18:04.189Z",
      "assignedContact": {},
      "assignedUser": {
        "email": "Chanelle_Emmerich@yahoo.com",
        "firstName": "Malcolm",
        "jobTitle": "Regional Directives Supervisor",
        "lastName": "Kozey",
        "mobile": "+17961914868",
        "userId": "8264fcb0-5471-4694-b2c1-6f7fb603a2cb"
      },
      "companyNumber": "+11101396968",
      "contactNumber": "+19227411877",
      "direction": "inbound",
      "directoryTarget": {
        "displayName": "Susan Jerde",
        "email": "Lyle_Reinger-Johnson94@gmail.com",
        "extension": 1669281,
        "id": "4bb09274-320d-4c97-95c2-3e35d7ff7331",
        "type": "user"
      },
      "duration": 70779,
      "durationText": "a minute",
      "endedAt": "2026-08-20T01:18:04.190Z",
      "forms": [
        {
          "id": "dcc08854-88a4-44d1-ac89-cc3d05d23695",
          "user": {
            "mobile": "+16530911799",
            "firstName": "Archie",
            "lastName": "Murray",
            "userId": "bec6f16b-e40c-44dc-afef-6276da8e1cf3",
            "email": "Roberta_Zulauf@yahoo.com",
            "jobTitle": "National Quality Coordinator"
          },
          "name": "desino depromo",
          "description": null,
          "reference": "cometes",
          "type": "conversation",
          "status": "started",
          "startedAt": "2026-08-20T01:18:04.189Z",
          "startedTimestamp": 1787188684189
        }
      ],
      "highlights": [
        {
          "recordingStartedTimestamp": 1787188684189,
          "duration": 30,
          "createdAt": "2026-08-20T01:18:04.189Z",
          "durationText": "0:30",
          "createdByUser": {
            "mobile": "+11733863711",
            "firstName": "Gayle",
            "lastName": "Dare",
            "userId": "e8213e08-a678-4471-aa0a-2af31546b7b0",
            "email": "Branson_Rippin@hotmail.com",
            "jobTitle": "Future Data Strategist"
          },
          "recordingStartedAt": "2026-08-20T01:18:04.189Z",
          "createdTimestamp": 1787188684189,
          "id": "07cd5560-0d6a-4f28-8b1e-0f74d858e7a6",
          "tags": [
            "adulescens"
          ]
        },
        {
          "recordingStartedTimestamp": 1787188684189,
          "duration": 30,
          "createdAt": "2026-08-20T01:18:04.189Z",
          "durationText": "0:30",
          "createdByUser": {
            "mobile": "+11663493921",
            "firstName": "Darryl",
            "lastName": "Russel",
            "userId": "7a29f73f-198a-485b-a073-6856c57b2d7f",
            "email": "Francisco66@yahoo.com",
            "jobTitle": "Internal Research Representative"
          },
          "recordingStartedAt": "2026-08-20T01:18:04.190Z",
          "createdTimestamp": 1787188684190,
          "id": "dcf53498-71ac-47de-952b-36651718f81b",
          "tags": [
            "thesaurus"
          ]
        }
      ],
      "id": "7e5b1cbe-bf11-4a06-b761-bbce1fcc5b7d",
      "initiator": "+11988667725",
      "isConference": false,
      "isInternal": false,
      "lastModifiedAt": "2026-08-20T01:18:04.189Z",
      "lastModifiedTimestamp": 1787188684189,
      "outcome": {
        "status": "answered"
      },
      "parties": [
        {
          "id": "+12249809253",
          "type": "phone",
          "isInternal": false,
          "connections": [
            {
              "joinedAt": "2026-08-20T01:18:04.190Z",
              "joinedTimestamp": 1787188684190,
              "leftAt": "2026-08-20T01:18:04.190Z",
              "leftTimestamp": 1787188684190,
              "durationSec": 71,
              "vendorCallId": "CA93C63B81B03C440D9AE4874F44229A92"
            }
          ],
          "displayValue": "+1 530-493-9927"
        },
        {
          "id": "3cf72a91-b721-4cb6-b83e-cdacb31e151d",
          "type": "user",
          "isInternal": true,
          "connections": [
            {
              "joinedAt": "2026-08-20T01:18:04.190Z",
              "joinedTimestamp": 1787188684190,
              "leftAt": "2026-08-20T01:18:04.190Z",
              "leftTimestamp": 1787188684190,
              "durationSec": 55,
              "vendorCallId": "CAEBE5C43ECE5A447881DC64C789E7DB99"
            }
          ],
          "dials": [
            {
              "dialTimestamp": 1787188684190,
              "dialAt": "2026-08-20T01:18:04.190Z",
              "reason": "directDial"
            }
          ],
          "extension": 609334,
          "email": "Jerod.Tromp@yahoo.com",
          "displayValue": "Stacy Cronin-Yost",
          "timezone": "Europe/Ulyanovsk"
        }
      ],
      "recipient": "855c1625-442b-42b2-a4ae-937bb60068e0",
      "recordings": [
        {
          "id": "ba272e16-a844-43b1-a0b1-f6c8bca21743",
          "callId": "7e5b1cbe-bf11-4a06-b761-bbce1fcc5b7d",
          "fileSize": 732,
          "duration": 688,
          "startedAt": "2026-08-20T01:18:04.190Z",
          "mimeType": "audio/mpeg",
          "channels": 1
        }
      ],
      "startedAt": "2026-08-20T01:18:04.189Z",
      "startedTimestamp": 1787188684189,
      "status": "ended",
      "summary": {
        "companyNumberDescription": "Called in to +17682438334",
        "contactNumberDescription": "Called in from +19947339954",
        "header": "Inbound call from +10529969412 to Paula Cole",
        "outcome": "Spoke for a minute"
      },
      "tariff": {
        "connectedPartyTariffs": [
          {
            "amount": 0,
            "total": 0,
            "quantity": 2,
            "initiator": "+18351089582",
            "recipient": "+15531124137",
            "routeDescription": "Unmatched Call Route - Zero Tariff",
            "transport": "carrier",
            "durationSec": 70.141,
            "vendorCallId": "CAAA2D51EAC64B4B7DBD972D345EA08076",
            "direction": null
          },
          {
            "amount": 0,
            "total": 0,
            "quantity": 1,
            "initiator": "SYSTEM",
            "recipient": "client:c6d76b9f_35cf_4fdc_87bb_22a8e2652a5e",
            "recipientCountry": null,
            "routeDescription": "High-volume customer - Inbound call surcharge",
            "transport": "voip",
            "durationSec": 56.001,
            "vendorCallId": "CA2EED35CD526C497193A8EE753DF83D16",
            "direction": "outbound"
          }
        ],
        "total": 0
      },
      "user": {
        "email": "Bradley54@yahoo.com",
        "firstName": "Tommy",
        "jobTitle": "Product Brand Specialist",
        "lastName": "Spencer",
        "mobile": "+15242224707",
        "userId": "568b339b-9f17-4c7e-a114-fb706d61f970"
      },
      "vendor": "twilio",
      "vendorCallId": "CA06316EECAAF94DA0B21BFAB52F5ECF68",
      "waitTime": 13937,
      "waitTimeText": "a few seconds"
    },
    "form": {
      "description": null,
      "id": "dcc08854-88a4-44d1-ac89-cc3d05d23695",
      "name": "desino depromo",
      "reference": "cometes",
      "startedAt": "2026-08-20T01:18:04.189Z",
      "startedTimestamp": 1787188684189,
      "status": "started",
      "type": "conversation",
      "user": {
        "email": "Roberta_Zulauf@yahoo.com",
        "firstName": "Archie",
        "jobTitle": "National Quality Coordinator",
        "lastName": "Murray",
        "mobile": "+16530911799",
        "userId": "bec6f16b-e40c-44dc-afef-6276da8e1cf3"
      }
    }
  },
  "id": "61819e3c-0b0c-4da8-8544-8816e84a1f64",
  "timestamp": 1787188684188,
  "type": "call.form.started",
  "version": "2020-07-15"
}

json

application/json

Example Responses

No example specified for this content type

call.form.submitted

POST

https://your-webhook-endpoint.example.com

/call.form.submitted

call.form.submitted › Request Body

CallFormSubmittedEvent

created

string · required

UTC timestamp of when the event was emitted

CallFormEventData · required

id

string · required

The ID of the event

organisationId

string · required

The ID of the organisation that the event belongs to

timestamp

number · required

Unix timestamp of when the event was originally emitted

type

string · const · required

Const value: call.form.submitted

version

string · required

Event version number, the version is a YYYY-mm-dd formatted string

Example: 2020-07-15

call.form.submitted › Responses

200

Return a 200 status to indicate that the data was received successfully

No data returned

POST/call.form.submitted

curl https://your-webhook-endpoint.example.com/call.form.submitted \
  --request POST \
  --header 'Content-Type: application/json' \
  --data '{
  "created": "2026-08-20T01:18:04.190Z",
  "data": {
    "call": {
      "answeredAt": "2026-08-20T01:18:04.191Z",
      "assignedContact": {},
      "assignedUser": {
        "email": "Elliott_Johns-Heller5@gmail.com",
        "firstName": "Byron",
        "jobTitle": "Internal Applications Facilitator",
        "lastName": "Rau-Zboncak",
        "mobile": "+13240888749",
        "userId": "c36b001f-bca8-4654-bdf2-b3798638c66a"
      },
      "companyNumber": "+10551242909",
      "contactNumber": "+19744776482",
      "direction": "inbound",
      "directoryTarget": {
        "displayName": "Tyree Bins",
        "email": "Manuel_Schinner@yahoo.com",
        "extension": 2224209,
        "id": "b1a7c48f-c7a1-47c2-bcda-fd5514c1be83",
        "type": "user"
      },
      "duration": 70779,
      "durationText": "a minute",
      "endedAt": "2026-08-20T01:18:04.192Z",
      "forms": [
        {
          "id": "fceee100-5f24-472e-a84a-982588a61d37",
          "user": {
            "mobile": "+10267812260",
            "firstName": "General",
            "lastName": "Gerlach",
            "userId": "71478eaa-7213-4976-aa02-6da932049d44",
            "email": "Ellen_Grady@gmail.com",
            "jobTitle": "Senior Functionality Executive"
          },
          "name": "abstergo appositus",
          "description": null,
          "reference": "deporto",
          "type": "conversation",
          "status": "started",
          "startedAt": "2026-08-20T01:18:04.191Z",
          "startedTimestamp": 1787188684191,
          "submittedAt": "2026-08-20T01:18:04.191Z",
          "submittedTimestamp": 1787188684191,
          "formData": {
            "firstName": "Zoila",
            "lastName": "Gulgowski",
            "phoneNumber": "+18095122495",
            "accidentDate": "2024-02-01",
            "accidentTime": "08:25:00",
            "accidentDesc": "Crapula virtus astrum tracto videlicet aurum utilis undique terror. Candidus tres vociferor terror voluptates. Accendo crebro alii cursus tener verumtamen ceno. Pecto via arcesso trucido sed deorsum defungo.",
            "mainDriver": "Yes",
            "accidentCarLocation": [
              "Rear"
            ],
            "repairsEstimate": "$100000"
          }
        }
      ],
      "highlights": [
        {
          "recordingStartedTimestamp": 1787188684191,
          "duration": 30,
          "createdAt": "2026-08-20T01:18:04.191Z",
          "durationText": "0:30",
          "createdByUser": {
            "mobile": "+14012755322",
            "firstName": "Beth",
            "lastName": "Nikolaus",
            "userId": "940edcfc-baa9-4412-a695-d69f5802e306",
            "email": "Joey.Sanford58@hotmail.com",
            "jobTitle": "International Paradigm Representative"
          },
          "recordingStartedAt": "2026-08-20T01:18:04.191Z",
          "createdTimestamp": 1787188684191,
          "id": "76215413-6bbb-4750-9099-49ced8e98c22",
          "tags": [
            "eveniet"
          ]
        },
        {
          "recordingStartedTimestamp": 1787188684191,
          "duration": 30,
          "createdAt": "2026-08-20T01:18:04.191Z",
          "durationText": "0:30",
          "createdByUser": {
            "mobile": "+18199093309",
            "firstName": "Judy",
            "lastName": "Swift",
            "userId": "a0dd0796-4a10-47fe-a7db-e810e2dd2cab",
            "email": "Sara.Beer29@hotmail.com",
            "jobTitle": "Chief Intranet Technician"
          },
          "recordingStartedAt": "2026-08-20T01:18:04.191Z",
          "createdTimestamp": 1787188684191,
          "id": "cbdbebaa-911d-457c-bd10-5d468ff19cff",
          "tags": [
            "avarus"
          ]
        }
      ],
      "id": "1ef05e5b-d821-4ae5-9e4e-826366c32c2e",
      "initiator": "+17277558712",
      "isConference": false,
      "isInternal": false,
      "lastModifiedAt": "2026-08-20T01:18:04.191Z",
      "lastModifiedTimestamp": 1787188684191,
      "outcome": {
        "status": "answered"
      },
      "parties": [
        {
          "id": "+12238777860",
          "type": "phone",
          "isInternal": false,
          "connections": [
            {
              "joinedAt": "2026-08-20T01:18:04.192Z",
              "joinedTimestamp": 1787188684192,
              "leftAt": "2026-08-20T01:18:04.192Z",
              "leftTimestamp": 1787188684192,
              "durationSec": 71,
              "vendorCallId": "CA9DF1BEB412EF4131B800CAB9340DD362"
            }
          ],
          "displayValue": "+1 913-035-2471"
        },
        {
          "id": "a54b5010-e337-46d7-81df-be2438351415",
          "type": "user",
          "isInternal": true,
          "connections": [
            {
              "joinedAt": "2026-08-20T01:18:04.192Z",
              "joinedTimestamp": 1787188684192,
              "leftAt": "2026-08-20T01:18:04.192Z",
              "leftTimestamp": 1787188684192,
              "durationSec": 55,
              "vendorCallId": "CA7339C70231CD43299DF303A759BF280F"
            }
          ],
          "dials": [
            {
              "dialTimestamp": 1787188684192,
              "dialAt": "2026-08-20T01:18:04.192Z",
              "reason": "directDial"
            }
          ],
          "extension": 8861184,
          "email": "Genevieve_Jacobson18@hotmail.com",
          "displayValue": "Hallie Kovacek-Johnson",
          "timezone": "America/Montserrat"
        }
      ],
      "recipient": "a6c8fb64-21be-48c9-805f-5c241d6896a9",
      "recordings": [
        {
          "id": "160a7c46-da57-414f-95f5-d104f2eaca85",
          "callId": "1ef05e5b-d821-4ae5-9e4e-826366c32c2e",
          "fileSize": 735,
          "duration": 406,
          "startedAt": "2026-08-20T01:18:04.192Z",
          "mimeType": "audio/mpeg",
          "channels": 2
        }
      ],
      "startedAt": "2026-08-20T01:18:04.191Z",
      "startedTimestamp": 1787188684191,
      "status": "ended",
      "summary": {
        "companyNumberDescription": "Called in to +13279868545",
        "contactNumberDescription": "Called in from +13371711188",
        "header": "Inbound call from +14940753366 to Kelsi Ziemann",
        "outcome": "Spoke for a minute"
      },
      "tariff": {
        "connectedPartyTariffs": [
          {
            "amount": 0,
            "total": 0,
            "quantity": 2,
            "initiator": "+19411605412",
            "recipient": "+15519791322",
            "routeDescription": "Unmatched Call Route - Zero Tariff",
            "transport": "carrier",
            "durationSec": 70.141,
            "vendorCallId": "CA6609D18C84E34149B463AB6E11261BE4",
            "direction": null
          },
          {
            "amount": 0,
            "total": 0,
            "quantity": 1,
            "initiator": "SYSTEM",
            "recipient": "client:bdef93cd_70d9_41aa_8c25_f6afc3be727c",
            "recipientCountry": null,
            "routeDescription": "High-volume customer - Inbound call surcharge",
            "transport": "voip",
            "durationSec": 56.001,
            "vendorCallId": "CAA1960A96431B4CE9950D9740D22A7596",
            "direction": "outbound"
          }
        ],
        "total": 0
      },
      "user": {
        "email": "Vincent_Schroeder@yahoo.com",
        "firstName": "Patrick",
        "jobTitle": "Global Research Executive",
        "lastName": "Beier",
        "mobile": "+13730662313",
        "userId": "3ac1ffe1-e302-406a-b477-ca8b51b61d84"
      },
      "vendor": "twilio",
      "vendorCallId": "CAC8979229EB9F4C24B574B24B42940BEE",
      "waitTime": 13937,
      "waitTimeText": "a few seconds"
    },
    "form": {
      "description": null,
      "formData": {
        "accidentCarLocation": [
          "Rear"
        ],
        "accidentDate": "2024-02-01",
        "accidentDesc": "Crapula virtus astrum tracto videlicet aurum utilis undique terror. Candidus tres vociferor terror voluptates. Accendo crebro alii cursus tener verumtamen ceno. Pecto via arcesso trucido sed deorsum defungo.",
        "accidentTime": "08:25:00",
        "firstName": "Zoila",
        "lastName": "Gulgowski",
        "mainDriver": "Yes",
        "phoneNumber": "+18095122495",
        "repairsEstimate": "$100000"
      },
      "id": "fceee100-5f24-472e-a84a-982588a61d37",
      "name": "abstergo appositus",
      "reference": "deporto",
      "startedAt": "2026-08-20T01:18:04.191Z",
      "startedTimestamp": 1787188684191,
      "status": "started",
      "submittedAt": "2026-08-20T01:18:04.191Z",
      "submittedTimestamp": 1787188684191,
      "type": "conversation",
      "user": {
        "email": "Ellen_Grady@gmail.com",
        "firstName": "General",
        "jobTitle": "Senior Functionality Executive",
        "lastName": "Gerlach",
        "mobile": "+10267812260",
        "userId": "71478eaa-7213-4976-aa02-6da932049d44"
      }
    }
  },
  "id": "f6138762-3981-4356-ad6e-50b4db5c482a",
  "timestamp": 1787188684190,
  "type": "call.form.submitted",
  "version": "2020-07-15"
}'

Example Request Body

{
  "created": "2026-08-20T01:18:04.190Z",
  "data": {
    "call": {
      "answeredAt": "2026-08-20T01:18:04.191Z",
      "assignedContact": {},
      "assignedUser": {
        "email": "Elliott_Johns-Heller5@gmail.com",
        "firstName": "Byron",
        "jobTitle": "Internal Applications Facilitator",
        "lastName": "Rau-Zboncak",
        "mobile": "+13240888749",
        "userId": "c36b001f-bca8-4654-bdf2-b3798638c66a"
      },
      "companyNumber": "+10551242909",
      "contactNumber": "+19744776482",
      "direction": "inbound",
      "directoryTarget": {
        "displayName": "Tyree Bins",
        "email": "Manuel_Schinner@yahoo.com",
        "extension": 2224209,
        "id": "b1a7c48f-c7a1-47c2-bcda-fd5514c1be83",
        "type": "user"
      },
      "duration": 70779,
      "durationText": "a minute",
      "endedAt": "2026-08-20T01:18:04.192Z",
      "forms": [
        {
          "id": "fceee100-5f24-472e-a84a-982588a61d37",
          "user": {
            "mobile": "+10267812260",
            "firstName": "General",
            "lastName": "Gerlach",
            "userId": "71478eaa-7213-4976-aa02-6da932049d44",
            "email": "Ellen_Grady@gmail.com",
            "jobTitle": "Senior Functionality Executive"
          },
          "name": "abstergo appositus",
          "description": null,
          "reference": "deporto",
          "type": "conversation",
          "status": "started",
          "startedAt": "2026-08-20T01:18:04.191Z",
          "startedTimestamp": 1787188684191,
          "submittedAt": "2026-08-20T01:18:04.191Z",
          "submittedTimestamp": 1787188684191,
          "formData": {
            "firstName": "Zoila",
            "lastName": "Gulgowski",
            "phoneNumber": "+18095122495",
            "accidentDate": "2024-02-01",
            "accidentTime": "08:25:00",
            "accidentDesc": "Crapula virtus astrum tracto videlicet aurum utilis undique terror. Candidus tres vociferor terror voluptates. Accendo crebro alii cursus tener verumtamen ceno. Pecto via arcesso trucido sed deorsum defungo.",
            "mainDriver": "Yes",
            "accidentCarLocation": [
              "Rear"
            ],
            "repairsEstimate": "$100000"
          }
        }
      ],
      "highlights": [
        {
          "recordingStartedTimestamp": 1787188684191,
          "duration": 30,
          "createdAt": "2026-08-20T01:18:04.191Z",
          "durationText": "0:30",
          "createdByUser": {
            "mobile": "+14012755322",
            "firstName": "Beth",
            "lastName": "Nikolaus",
            "userId": "940edcfc-baa9-4412-a695-d69f5802e306",
            "email": "Joey.Sanford58@hotmail.com",
            "jobTitle": "International Paradigm Representative"
          },
          "recordingStartedAt": "2026-08-20T01:18:04.191Z",
          "createdTimestamp": 1787188684191,
          "id": "76215413-6bbb-4750-9099-49ced8e98c22",
          "tags": [
            "eveniet"
          ]
        },
        {
          "recordingStartedTimestamp": 1787188684191,
          "duration": 30,
          "createdAt": "2026-08-20T01:18:04.191Z",
          "durationText": "0:30",
          "createdByUser": {
            "mobile": "+18199093309",
            "firstName": "Judy",
            "lastName": "Swift",
            "userId": "a0dd0796-4a10-47fe-a7db-e810e2dd2cab",
            "email": "Sara.Beer29@hotmail.com",
            "jobTitle": "Chief Intranet Technician"
          },
          "recordingStartedAt": "2026-08-20T01:18:04.191Z",
          "createdTimestamp": 1787188684191,
          "id": "cbdbebaa-911d-457c-bd10-5d468ff19cff",
          "tags": [
            "avarus"
          ]
        }
      ],
      "id": "1ef05e5b-d821-4ae5-9e4e-826366c32c2e",
      "initiator": "+17277558712",
      "isConference": false,
      "isInternal": false,
      "lastModifiedAt": "2026-08-20T01:18:04.191Z",
      "lastModifiedTimestamp": 1787188684191,
      "outcome": {
        "status": "answered"
      },
      "parties": [
        {
          "id": "+12238777860",
          "type": "phone",
          "isInternal": false,
          "connections": [
            {
              "joinedAt": "2026-08-20T01:18:04.192Z",
              "joinedTimestamp": 1787188684192,
              "leftAt": "2026-08-20T01:18:04.192Z",
              "leftTimestamp": 1787188684192,
              "durationSec": 71,
              "vendorCallId": "CA9DF1BEB412EF4131B800CAB9340DD362"
            }
          ],
          "displayValue": "+1 913-035-2471"
        },
        {
          "id": "a54b5010-e337-46d7-81df-be2438351415",
          "type": "user",
          "isInternal": true,
          "connections": [
            {
              "joinedAt": "2026-08-20T01:18:04.192Z",
              "joinedTimestamp": 1787188684192,
              "leftAt": "2026-08-20T01:18:04.192Z",
              "leftTimestamp": 1787188684192,
              "durationSec": 55,
              "vendorCallId": "CA7339C70231CD43299DF303A759BF280F"
            }
          ],
          "dials": [
            {
              "dialTimestamp": 1787188684192,
              "dialAt": "2026-08-20T01:18:04.192Z",
              "reason": "directDial"
            }
          ],
          "extension": 8861184,
          "email": "Genevieve_Jacobson18@hotmail.com",
          "displayValue": "Hallie Kovacek-Johnson",
          "timezone": "America/Montserrat"
        }
      ],
      "recipient": "a6c8fb64-21be-48c9-805f-5c241d6896a9",
      "recordings": [
        {
          "id": "160a7c46-da57-414f-95f5-d104f2eaca85",
          "callId": "1ef05e5b-d821-4ae5-9e4e-826366c32c2e",
          "fileSize": 735,
          "duration": 406,
          "startedAt": "2026-08-20T01:18:04.192Z",
          "mimeType": "audio/mpeg",
          "channels": 2
        }
      ],
      "startedAt": "2026-08-20T01:18:04.191Z",
      "startedTimestamp": 1787188684191,
      "status": "ended",
      "summary": {
        "companyNumberDescription": "Called in to +13279868545",
        "contactNumberDescription": "Called in from +13371711188",
        "header": "Inbound call from +14940753366 to Kelsi Ziemann",
        "outcome": "Spoke for a minute"
      },
      "tariff": {
        "connectedPartyTariffs": [
          {
            "amount": 0,
            "total": 0,
            "quantity": 2,
            "initiator": "+19411605412",
            "recipient": "+15519791322",
            "routeDescription": "Unmatched Call Route - Zero Tariff",
            "transport": "carrier",
            "durationSec": 70.141,
            "vendorCallId": "CA6609D18C84E34149B463AB6E11261BE4",
            "direction": null
          },
          {
            "amount": 0,
            "total": 0,
            "quantity": 1,
            "initiator": "SYSTEM",
            "recipient": "client:bdef93cd_70d9_41aa_8c25_f6afc3be727c",
            "recipientCountry": null,
            "routeDescription": "High-volume customer - Inbound call surcharge",
            "transport": "voip",
            "durationSec": 56.001,
            "vendorCallId": "CAA1960A96431B4CE9950D9740D22A7596",
            "direction": "outbound"
          }
        ],
        "total": 0
      },
      "user": {
        "email": "Vincent_Schroeder@yahoo.com",
        "firstName": "Patrick",
        "jobTitle": "Global Research Executive",
        "lastName": "Beier",
        "mobile": "+13730662313",
        "userId": "3ac1ffe1-e302-406a-b477-ca8b51b61d84"
      },
      "vendor": "twilio",
      "vendorCallId": "CAC8979229EB9F4C24B574B24B42940BEE",
      "waitTime": 13937,
      "waitTimeText": "a few seconds"
    },
    "form": {
      "description": null,
      "formData": {
        "accidentCarLocation": [
          "Rear"
        ],
        "accidentDate": "2024-02-01",
        "accidentDesc": "Crapula virtus astrum tracto videlicet aurum utilis undique terror. Candidus tres vociferor terror voluptates. Accendo crebro alii cursus tener verumtamen ceno. Pecto via arcesso trucido sed deorsum defungo.",
        "accidentTime": "08:25:00",
        "firstName": "Zoila",
        "lastName": "Gulgowski",
        "mainDriver": "Yes",
        "phoneNumber": "+18095122495",
        "repairsEstimate": "$100000"
      },
      "id": "fceee100-5f24-472e-a84a-982588a61d37",
      "name": "abstergo appositus",
      "reference": "deporto",
      "startedAt": "2026-08-20T01:18:04.191Z",
      "startedTimestamp": 1787188684191,
      "status": "started",
      "submittedAt": "2026-08-20T01:18:04.191Z",
      "submittedTimestamp": 1787188684191,
      "type": "conversation",
      "user": {
        "email": "Ellen_Grady@gmail.com",
        "firstName": "General",
        "jobTitle": "Senior Functionality Executive",
        "lastName": "Gerlach",
        "mobile": "+10267812260",
        "userId": "71478eaa-7213-4976-aa02-6da932049d44"
      }
    }
  },
  "id": "f6138762-3981-4356-ad6e-50b4db5c482a",
  "timestamp": 1787188684190,
  "type": "call.form.submitted",
  "version": "2020-07-15"
}

json

application/json

Example Responses

No example specified for this content type

call.highlight.created

POST

https://your-webhook-endpoint.example.com

/call.highlight.created

call.highlight.created › Request Body

CallHighlightCreatedEvent

created

string · required

UTC timestamp of when the event was emitted

CallHighlightEventData · required

id

string · required

The ID of the event

organisationId

string · required

The ID of the organisation that the event belongs to

timestamp

number · required

Unix timestamp of when the event was originally emitted

type

string · const · required

Const value: call.highlight.created

version

string · required

Event version number, the version is a YYYY-mm-dd formatted string

Example: 2020-07-15

call.highlight.created › Responses

200

Return a 200 status to indicate that the data was received successfully

No data returned

POST/call.highlight.created

curl https://your-webhook-endpoint.example.com/call.highlight.created \
  --request POST \
  --header 'Content-Type: application/json' \
  --data '{
  "created": "2026-08-20T01:18:04.179Z",
  "data": {
    "call": {
      "answeredAt": "2026-08-20T01:18:04.180Z",
      "assignedContact": {},
      "assignedUser": {
        "email": "Dominic61@yahoo.com",
        "firstName": "Oswald",
        "jobTitle": "Corporate Tactics Consultant",
        "lastName": "Gleason",
        "mobile": "+12374288975",
        "userId": "0f59b111-9903-4d11-81c0-49bd7aa0d7c3"
      },
      "companyNumber": "+19960707471",
      "contactNumber": "+13130847782",
      "direction": "inbound",
      "directoryTarget": {
        "displayName": "Kyle Barrows",
        "email": "William_Cummerata@yahoo.com",
        "extension": 7354126,
        "id": "c6b9af1e-6910-425c-ad7c-c2bdac6d4d71",
        "type": "user"
      },
      "forms": [],
      "highlights": [
        {
          "createdAt": "2026-08-20T01:18:04.180Z",
          "id": "d751f055-fff4-4bfe-a681-7fe0320bb4c3",
          "createdByUser": {
            "userId": "784e758f-2e0e-4258-a102-930a06b1909b",
            "firstName": "Dominic",
            "lastName": "Christiansen",
            "mobile": "+17686688298",
            "email": "Pam_OKon@yahoo.com",
            "jobTitle": "Internal Operations Director"
          },
          "createdTimestamp": 1787188684180,
          "tags": [
            "sollicito"
          ]
        },
        {
          "id": "a9b1772f-e70f-44c2-a835-1b737b92c15f",
          "createdAt": "2026-08-20T01:18:04.180Z",
          "createdTimestamp": 1787188684180,
          "createdByUser": {
            "userId": "a719db10-bb45-435e-a743-ec0c53eeeb67",
            "firstName": "Donnie",
            "lastName": "Altenwerth",
            "mobile": "+19038703302",
            "email": "Vernon.Brekke@gmail.com",
            "jobTitle": "Product Implementation Representative"
          },
          "tags": [
            "ago"
          ]
        }
      ],
      "id": "5207ee7a-fba6-4a94-9cd2-0b138b0eb3a6",
      "initiator": "+10368286477",
      "isConference": false,
      "isInternal": false,
      "lastModifiedAt": "2026-08-20T01:18:04.180Z",
      "lastModifiedTimestamp": 1787188684180,
      "parties": [
        {
          "id": "+11532091556",
          "type": "phone",
          "isInternal": false,
          "connections": [
            {
              "joinedAt": "2026-08-20T01:18:04.180Z",
              "joinedTimestamp": 1787188684180,
              "vendorCallId": "CA40462CA913B9458193D4485D4FD12714"
            }
          ],
          "displayValue": "+1 678-197-1351"
        },
        {
          "id": "0610aaf8-19b3-42e9-a2f0-776fcfd2a5ab",
          "type": "user",
          "isInternal": true,
          "connections": [
            {
              "joinedAt": "2026-08-20T01:18:04.180Z",
              "joinedTimestamp": 1787188684180,
              "vendorCallId": "CA93D1F79A8D644944AA02B78AD417AB0A"
            }
          ],
          "dials": [
            {
              "dialTimestamp": 1787188684180,
              "dialAt": "2026-08-20T01:18:04.180Z",
              "reason": "directDial"
            }
          ],
          "extension": 8418032,
          "email": "Gordon47@yahoo.com",
          "displayValue": "Fleta Senger",
          "timezone": "Africa/Porto-Novo"
        }
      ],
      "recipient": "f73d60bd-0de4-45f2-8e5f-b0d849d773d9",
      "recordings": [],
      "startedAt": "2026-08-20T01:18:04.180Z",
      "startedTimestamp": 1787188684180,
      "status": "started",
      "summary": {
        "companyNumberDescription": "Called in to +15852924463",
        "contactNumberDescription": "Called in from +11775680377",
        "header": "Inbound call from +11774921683 to Keenan Muller PhD"
      },
      "user": {
        "email": "Dean.Paucek-Gusikowski19@hotmail.com",
        "firstName": "Casey",
        "jobTitle": "Product Group Executive",
        "lastName": "Schimmel",
        "mobile": "+11947529047",
        "userId": "4f675fac-cae2-4d1f-9987-efd9cb076f95"
      },
      "vendor": "twilio",
      "vendorCallId": "CA1EBBA861BA3E4626A722627CE0635991",
      "waitTime": 13937,
      "waitTimeText": "a few seconds"
    },
    "highlight": {
      "createdAt": "2026-08-20T01:18:04.180Z",
      "createdByUser": {
        "email": "Vernon.Brekke@gmail.com",
        "firstName": "Donnie",
        "jobTitle": "Product Implementation Representative",
        "lastName": "Altenwerth",
        "mobile": "+19038703302",
        "userId": "a719db10-bb45-435e-a743-ec0c53eeeb67"
      },
      "createdTimestamp": 1787188684180,
      "id": "a9b1772f-e70f-44c2-a835-1b737b92c15f",
      "tags": [
        "ago"
      ]
    }
  },
  "id": "aec5fa47-8a7b-4533-a5c1-3f4bfd59155a",
  "timestamp": 1787188684179,
  "type": "call.highlight.created",
  "version": "2020-07-15"
}'

Example Request Body

{
  "created": "2026-08-20T01:18:04.179Z",
  "data": {
    "call": {
      "answeredAt": "2026-08-20T01:18:04.180Z",
      "assignedContact": {},
      "assignedUser": {
        "email": "Dominic61@yahoo.com",
        "firstName": "Oswald",
        "jobTitle": "Corporate Tactics Consultant",
        "lastName": "Gleason",
        "mobile": "+12374288975",
        "userId": "0f59b111-9903-4d11-81c0-49bd7aa0d7c3"
      },
      "companyNumber": "+19960707471",
      "contactNumber": "+13130847782",
      "direction": "inbound",
      "directoryTarget": {
        "displayName": "Kyle Barrows",
        "email": "William_Cummerata@yahoo.com",
        "extension": 7354126,
        "id": "c6b9af1e-6910-425c-ad7c-c2bdac6d4d71",
        "type": "user"
      },
      "forms": [],
      "highlights": [
        {
          "createdAt": "2026-08-20T01:18:04.180Z",
          "id": "d751f055-fff4-4bfe-a681-7fe0320bb4c3",
          "createdByUser": {
            "userId": "784e758f-2e0e-4258-a102-930a06b1909b",
            "firstName": "Dominic",
            "lastName": "Christiansen",
            "mobile": "+17686688298",
            "email": "Pam_OKon@yahoo.com",
            "jobTitle": "Internal Operations Director"
          },
          "createdTimestamp": 1787188684180,
          "tags": [
            "sollicito"
          ]
        },
        {
          "id": "a9b1772f-e70f-44c2-a835-1b737b92c15f",
          "createdAt": "2026-08-20T01:18:04.180Z",
          "createdTimestamp": 1787188684180,
          "createdByUser": {
            "userId": "a719db10-bb45-435e-a743-ec0c53eeeb67",
            "firstName": "Donnie",
            "lastName": "Altenwerth",
            "mobile": "+19038703302",
            "email": "Vernon.Brekke@gmail.com",
            "jobTitle": "Product Implementation Representative"
          },
          "tags": [
            "ago"
          ]
        }
      ],
      "id": "5207ee7a-fba6-4a94-9cd2-0b138b0eb3a6",
      "initiator": "+10368286477",
      "isConference": false,
      "isInternal": false,
      "lastModifiedAt": "2026-08-20T01:18:04.180Z",
      "lastModifiedTimestamp": 1787188684180,
      "parties": [
        {
          "id": "+11532091556",
          "type": "phone",
          "isInternal": false,
          "connections": [
            {
              "joinedAt": "2026-08-20T01:18:04.180Z",
              "joinedTimestamp": 1787188684180,
              "vendorCallId": "CA40462CA913B9458193D4485D4FD12714"
            }
          ],
          "displayValue": "+1 678-197-1351"
        },
        {
          "id": "0610aaf8-19b3-42e9-a2f0-776fcfd2a5ab",
          "type": "user",
          "isInternal": true,
          "connections": [
            {
              "joinedAt": "2026-08-20T01:18:04.180Z",
              "joinedTimestamp": 1787188684180,
              "vendorCallId": "CA93D1F79A8D644944AA02B78AD417AB0A"
            }
          ],
          "dials": [
            {
              "dialTimestamp": 1787188684180,
              "dialAt": "2026-08-20T01:18:04.180Z",
              "reason": "directDial"
            }
          ],
          "extension": 8418032,
          "email": "Gordon47@yahoo.com",
          "displayValue": "Fleta Senger",
          "timezone": "Africa/Porto-Novo"
        }
      ],
      "recipient": "f73d60bd-0de4-45f2-8e5f-b0d849d773d9",
      "recordings": [],
      "startedAt": "2026-08-20T01:18:04.180Z",
      "startedTimestamp": 1787188684180,
      "status": "started",
      "summary": {
        "companyNumberDescription": "Called in to +15852924463",
        "contactNumberDescription": "Called in from +11775680377",
        "header": "Inbound call from +11774921683 to Keenan Muller PhD"
      },
      "user": {
        "email": "Dean.Paucek-Gusikowski19@hotmail.com",
        "firstName": "Casey",
        "jobTitle": "Product Group Executive",
        "lastName": "Schimmel",
        "mobile": "+11947529047",
        "userId": "4f675fac-cae2-4d1f-9987-efd9cb076f95"
      },
      "vendor": "twilio",
      "vendorCallId": "CA1EBBA861BA3E4626A722627CE0635991",
      "waitTime": 13937,
      "waitTimeText": "a few seconds"
    },
    "highlight": {
      "createdAt": "2026-08-20T01:18:04.180Z",
      "createdByUser": {
        "email": "Vernon.Brekke@gmail.com",
        "firstName": "Donnie",
        "jobTitle": "Product Implementation Representative",
        "lastName": "Altenwerth",
        "mobile": "+19038703302",
        "userId": "a719db10-bb45-435e-a743-ec0c53eeeb67"
      },
      "createdTimestamp": 1787188684180,
      "id": "a9b1772f-e70f-44c2-a835-1b737b92c15f",
      "tags": [
        "ago"
      ]
    }
  },
  "id": "aec5fa47-8a7b-4533-a5c1-3f4bfd59155a",
  "timestamp": 1787188684179,
  "type": "call.highlight.created",
  "version": "2020-07-15"
}

json

application/json

Example Responses

No example specified for this content type

call.highlight.recording_available

POST

https://your-webhook-endpoint.example.com

/call.highlight.recording_available

call.highlight.recording_available › Request Body

CallHighlightRecordingAvailableEvent

created

string · required

UTC timestamp of when the event was emitted

CallHighlightEventData · required

id

string · required

The ID of the event

organisationId

string · required

The ID of the organisation that the event belongs to

timestamp

number · required

Unix timestamp of when the event was originally emitted

type

string · const · required

Const value: call.highlight.recording_available

version

string · required

Event version number, the version is a YYYY-mm-dd formatted string

Example: 2020-07-15

call.highlight.recording_available › Responses

200

Return a 200 status to indicate that the data was received successfully

No data returned

POST/call.highlight.recording_available

curl https://your-webhook-endpoint.example.com/call.highlight.recording_available \
  --request POST \
  --header 'Content-Type: application/json' \
  --data '{
  "created": "2026-08-20T01:18:04.181Z",
  "data": {
    "call": {
      "answeredAt": "2026-08-20T01:18:04.181Z",
      "assignedContact": {},
      "assignedUser": {
        "email": "Chester_Boehm@hotmail.com",
        "firstName": "Elissa",
        "jobTitle": "Legacy Infrastructure Consultant",
        "lastName": "Hahn",
        "mobile": "+16537759739",
        "userId": "2ff2dfc2-cbae-4f99-a7ae-1da9a8fbce5a"
      },
      "companyNumber": "+14567148545",
      "contactNumber": "+19368003947",
      "direction": "inbound",
      "directoryTarget": {
        "displayName": "Ernestine Waters",
        "email": "Tommy.Grimes@yahoo.com",
        "extension": 6629846,
        "id": "f06073bf-7cdf-4293-8ed3-fa12faaf917e",
        "type": "user"
      },
      "duration": 70779,
      "durationText": "a minute",
      "endedAt": "2026-08-20T01:18:04.182Z",
      "forms": [],
      "highlights": [
        {
          "recordingStartedTimestamp": 1787188684182,
          "duration": 30,
          "createdAt": "2026-08-20T01:18:04.182Z",
          "durationText": "0:30",
          "createdByUser": {
            "mobile": "+12387740872",
            "firstName": "Jennie",
            "lastName": "Baumbach",
            "userId": "6607e5b8-babc-4255-a210-0fdd36629716",
            "email": "Gayle56@hotmail.com",
            "jobTitle": "Regional Integration Representative"
          },
          "recordingStartedAt": "2026-08-20T01:18:04.182Z",
          "createdTimestamp": 1787188684182,
          "id": "6c116051-b93c-46c3-8e7d-0db9b9d9bf64",
          "tags": [
            "optio"
          ]
        },
        {
          "id": "d0bf9de2-8c0b-41c6-b5a2-28489e630834",
          "createdByUser": {
            "mobile": "+12668937444",
            "firstName": "Skyla",
            "lastName": "Stehr",
            "userId": "9ffd040d-a4be-4d47-80e4-1ff43e865095",
            "email": "Clarissa53@yahoo.com",
            "jobTitle": "District Division Coordinator"
          },
          "createdAt": "2026-08-20T01:18:04.182Z",
          "createdTimestamp": 1787188684182,
          "tags": [
            "via"
          ]
        }
      ],
      "id": "43b1b8cf-be01-45cf-a338-409a2417368d",
      "initiator": "+15253237034",
      "isConference": false,
      "isInternal": false,
      "lastModifiedAt": "2026-08-20T01:18:04.182Z",
      "lastModifiedTimestamp": 1787188684182,
      "outcome": {
        "status": "answered"
      },
      "parties": [
        {
          "id": "+15338629765",
          "type": "phone",
          "isInternal": false,
          "connections": [
            {
              "joinedAt": "2026-08-20T01:18:04.182Z",
              "joinedTimestamp": 1787188684182,
              "leftAt": "2026-08-20T01:18:04.182Z",
              "leftTimestamp": 1787188684182,
              "durationSec": 71,
              "vendorCallId": "CA1E737B273F78407C9E4FD18A8FF3762E"
            }
          ],
          "displayValue": "+1 707-769-1263"
        },
        {
          "id": "d26d0757-4487-4a42-94fc-fe7d9aad0af6",
          "type": "user",
          "isInternal": true,
          "connections": [
            {
              "joinedAt": "2026-08-20T01:18:04.182Z",
              "joinedTimestamp": 1787188684182,
              "leftAt": "2026-08-20T01:18:04.182Z",
              "leftTimestamp": 1787188684182,
              "durationSec": 55,
              "vendorCallId": "CA697864731A4C4E2C8A417210A91A149A"
            }
          ],
          "dials": [
            {
              "dialTimestamp": 1787188684182,
              "dialAt": "2026-08-20T01:18:04.182Z",
              "reason": "directDial"
            }
          ],
          "extension": 6038372,
          "email": "Rachel81@gmail.com",
          "displayValue": "Marion Franecki",
          "timezone": "America/Lower_Princes"
        }
      ],
      "recipient": "9d7ae7df-dbb5-4d4a-92b7-bddb4f683128",
      "recordings": [
        {
          "id": "5ac76c7a-b4ca-450e-9266-95fd8494e359",
          "callId": "43b1b8cf-be01-45cf-a338-409a2417368d",
          "fileSize": 815,
          "duration": 513,
          "startedAt": "2026-08-20T01:18:04.182Z",
          "mimeType": "audio/wav",
          "channels": 1
        }
      ],
      "startedAt": "2026-08-20T01:18:04.182Z",
      "startedTimestamp": 1787188684182,
      "status": "ended",
      "summary": {
        "companyNumberDescription": "Called in to +16008239977",
        "contactNumberDescription": "Called in from +15779842665",
        "header": "Inbound call from +13131970425 to Guy Maggio",
        "outcome": "Spoke for a minute"
      },
      "tariff": {
        "connectedPartyTariffs": [
          {
            "amount": 0,
            "total": 0,
            "quantity": 2,
            "initiator": "+18213522073",
            "recipient": "+14667187830",
            "routeDescription": "Unmatched Call Route - Zero Tariff",
            "transport": "carrier",
            "durationSec": 70.141,
            "vendorCallId": "CAF54E9EB7F7E947A5B9898430E65CE078",
            "direction": null
          },
          {
            "amount": 0,
            "total": 0,
            "quantity": 1,
            "initiator": "SYSTEM",
            "recipient": "client:71a3951a_2fb2_415a_af8c_7d18d3bec7fe",
            "recipientCountry": null,
            "routeDescription": "High-volume customer - Inbound call surcharge",
            "transport": "voip",
            "durationSec": 56.001,
            "vendorCallId": "CADFD1ABDD046C480DADAF02849A9D60A3",
            "direction": "outbound"
          }
        ],
        "total": 0
      },
      "user": {
        "email": "Angelina55@yahoo.com",
        "firstName": "Bridget",
        "jobTitle": "National Interactions Planner",
        "lastName": "Schimmel",
        "mobile": "+11698411422",
        "userId": "8aef3628-8c9d-43cc-9309-567b972c45d1"
      },
      "vendor": "twilio",
      "vendorCallId": "CA8F15F2FC583F47888C07827A7D52E585",
      "waitTime": 13937,
      "waitTimeText": "a few seconds"
    },
    "highlight": {
      "createdAt": "2026-08-20T01:18:04.181Z",
      "createdByUser": {
        "email": "Al_Langosh@gmail.com",
        "firstName": "Marlene",
        "jobTitle": "Investor Operations Designer",
        "lastName": "McCullough",
        "mobile": "+10722620409",
        "userId": "0fce3930-7222-407e-b2d1-3462025d1a69"
      },
      "createdTimestamp": 1787188684181,
      "duration": 30,
      "durationText": "0:30",
      "id": "1d5e583f-91cd-4f9d-9e2c-bda9d48f4230",
      "recordingStartedAt": "2026-08-20T01:18:04.182Z",
      "recordingStartedTimestamp": 1787188684182,
      "recordingUrl": "https://husky-disclosure.com",
      "recordingUrlExpiresTimestamp": 1787188684182,
      "tags": [
        "vitae"
      ]
    }
  },
  "id": "4bf76548-1dc4-43ef-9f7e-423d4e3451ab",
  "timestamp": 1787188684181,
  "type": "call.highlight.recording_available",
  "version": "2020-07-15"
}'

Example Request Body

{
  "created": "2026-08-20T01:18:04.181Z",
  "data": {
    "call": {
      "answeredAt": "2026-08-20T01:18:04.181Z",
      "assignedContact": {},
      "assignedUser": {
        "email": "Chester_Boehm@hotmail.com",
        "firstName": "Elissa",
        "jobTitle": "Legacy Infrastructure Consultant",
        "lastName": "Hahn",
        "mobile": "+16537759739",
        "userId": "2ff2dfc2-cbae-4f99-a7ae-1da9a8fbce5a"
      },
      "companyNumber": "+14567148545",
      "contactNumber": "+19368003947",
      "direction": "inbound",
      "directoryTarget": {
        "displayName": "Ernestine Waters",
        "email": "Tommy.Grimes@yahoo.com",
        "extension": 6629846,
        "id": "f06073bf-7cdf-4293-8ed3-fa12faaf917e",
        "type": "user"
      },
      "duration": 70779,
      "durationText": "a minute",
      "endedAt": "2026-08-20T01:18:04.182Z",
      "forms": [],
      "highlights": [
        {
          "recordingStartedTimestamp": 1787188684182,
          "duration": 30,
          "createdAt": "2026-08-20T01:18:04.182Z",
          "durationText": "0:30",
          "createdByUser": {
            "mobile": "+12387740872",
            "firstName": "Jennie",
            "lastName": "Baumbach",
            "userId": "6607e5b8-babc-4255-a210-0fdd36629716",
            "email": "Gayle56@hotmail.com",
            "jobTitle": "Regional Integration Representative"
          },
          "recordingStartedAt": "2026-08-20T01:18:04.182Z",
          "createdTimestamp": 1787188684182,
          "id": "6c116051-b93c-46c3-8e7d-0db9b9d9bf64",
          "tags": [
            "optio"
          ]
        },
        {
          "id": "d0bf9de2-8c0b-41c6-b5a2-28489e630834",
          "createdByUser": {
            "mobile": "+12668937444",
            "firstName": "Skyla",
            "lastName": "Stehr",
            "userId": "9ffd040d-a4be-4d47-80e4-1ff43e865095",
            "email": "Clarissa53@yahoo.com",
            "jobTitle": "District Division Coordinator"
          },
          "createdAt": "2026-08-20T01:18:04.182Z",
          "createdTimestamp": 1787188684182,
          "tags": [
            "via"
          ]
        }
      ],
      "id": "43b1b8cf-be01-45cf-a338-409a2417368d",
      "initiator": "+15253237034",
      "isConference": false,
      "isInternal": false,
      "lastModifiedAt": "2026-08-20T01:18:04.182Z",
      "lastModifiedTimestamp": 1787188684182,
      "outcome": {
        "status": "answered"
      },
      "parties": [
        {
          "id": "+15338629765",
          "type": "phone",
          "isInternal": false,
          "connections": [
            {
              "joinedAt": "2026-08-20T01:18:04.182Z",
              "joinedTimestamp": 1787188684182,
              "leftAt": "2026-08-20T01:18:04.182Z",
              "leftTimestamp": 1787188684182,
              "durationSec": 71,
              "vendorCallId": "CA1E737B273F78407C9E4FD18A8FF3762E"
            }
          ],
          "displayValue": "+1 707-769-1263"
        },
        {
          "id": "d26d0757-4487-4a42-94fc-fe7d9aad0af6",
          "type": "user",
          "isInternal": true,
          "connections": [
            {
              "joinedAt": "2026-08-20T01:18:04.182Z",
              "joinedTimestamp": 1787188684182,
              "leftAt": "2026-08-20T01:18:04.182Z",
              "leftTimestamp": 1787188684182,
              "durationSec": 55,
              "vendorCallId": "CA697864731A4C4E2C8A417210A91A149A"
            }
          ],
          "dials": [
            {
              "dialTimestamp": 1787188684182,
              "dialAt": "2026-08-20T01:18:04.182Z",
              "reason": "directDial"
            }
          ],
          "extension": 6038372,
          "email": "Rachel81@gmail.com",
          "displayValue": "Marion Franecki",
          "timezone": "America/Lower_Princes"
        }
      ],
      "recipient": "9d7ae7df-dbb5-4d4a-92b7-bddb4f683128",
      "recordings": [
        {
          "id": "5ac76c7a-b4ca-450e-9266-95fd8494e359",
          "callId": "43b1b8cf-be01-45cf-a338-409a2417368d",
          "fileSize": 815,
          "duration": 513,
          "startedAt": "2026-08-20T01:18:04.182Z",
          "mimeType": "audio/wav",
          "channels": 1
        }
      ],
      "startedAt": "2026-08-20T01:18:04.182Z",
      "startedTimestamp": 1787188684182,
      "status": "ended",
      "summary": {
        "companyNumberDescription": "Called in to +16008239977",
        "contactNumberDescription": "Called in from +15779842665",
        "header": "Inbound call from +13131970425 to Guy Maggio",
        "outcome": "Spoke for a minute"
      },
      "tariff": {
        "connectedPartyTariffs": [
          {
            "amount": 0,
            "total": 0,
            "quantity": 2,
            "initiator": "+18213522073",
            "recipient": "+14667187830",
            "routeDescription": "Unmatched Call Route - Zero Tariff",
            "transport": "carrier",
            "durationSec": 70.141,
            "vendorCallId": "CAF54E9EB7F7E947A5B9898430E65CE078",
            "direction": null
          },
          {
            "amount": 0,
            "total": 0,
            "quantity": 1,
            "initiator": "SYSTEM",
            "recipient": "client:71a3951a_2fb2_415a_af8c_7d18d3bec7fe",
            "recipientCountry": null,
            "routeDescription": "High-volume customer - Inbound call surcharge",
            "transport": "voip",
            "durationSec": 56.001,
            "vendorCallId": "CADFD1ABDD046C480DADAF02849A9D60A3",
            "direction": "outbound"
          }
        ],
        "total": 0
      },
      "user": {
        "email": "Angelina55@yahoo.com",
        "firstName": "Bridget",
        "jobTitle": "National Interactions Planner",
        "lastName": "Schimmel",
        "mobile": "+11698411422",
        "userId": "8aef3628-8c9d-43cc-9309-567b972c45d1"
      },
      "vendor": "twilio",
      "vendorCallId": "CA8F15F2FC583F47888C07827A7D52E585",
      "waitTime": 13937,
      "waitTimeText": "a few seconds"
    },
    "highlight": {
      "createdAt": "2026-08-20T01:18:04.181Z",
      "createdByUser": {
        "email": "Al_Langosh@gmail.com",
        "firstName": "Marlene",
        "jobTitle": "Investor Operations Designer",
        "lastName": "McCullough",
        "mobile": "+10722620409",
        "userId": "0fce3930-7222-407e-b2d1-3462025d1a69"
      },
      "createdTimestamp": 1787188684181,
      "duration": 30,
      "durationText": "0:30",
      "id": "1d5e583f-91cd-4f9d-9e2c-bda9d48f4230",
      "recordingStartedAt": "2026-08-20T01:18:04.182Z",
      "recordingStartedTimestamp": 1787188684182,
      "recordingUrl": "https://husky-disclosure.com",
      "recordingUrlExpiresTimestamp": 1787188684182,
      "tags": [
        "vitae"
      ]
    }
  },
  "id": "4bf76548-1dc4-43ef-9f7e-423d4e3451ab",
  "timestamp": 1787188684181,
  "type": "call.highlight.recording_available",
  "version": "2020-07-15"
}

json

application/json

Example Responses

No example specified for this content type

call.note.created

POST

https://your-webhook-endpoint.example.com

/call.note.created

call.note.created › Request Body

CallNoteCreatedEvent

created

string · required

UTC timestamp of when the event was emitted

CallNoteEventData · required

id

string · required

The ID of the event

organisationId

string · required

The ID of the organisation that the event belongs to

timestamp

number · required

Unix timestamp of when the event was originally emitted

type

string · const · required

Const value: call.note.created

version

string · required

Event version number, the version is a YYYY-mm-dd formatted string

Example: 2020-07-15

call.note.created › Responses

200

Return a 200 status to indicate that the data was received successfully

No data returned

POST/call.note.created

curl https://your-webhook-endpoint.example.com/call.note.created \
  --request POST \
  --header 'Content-Type: application/json' \
  --data '{
  "created": "2026-08-20T01:18:04.177Z",
  "data": {
    "call": {
      "answeredAt": "2026-08-20T01:18:04.178Z",
      "assignedContact": {
        "companyName": null,
        "contactId": "cbe6feb6-bc55-41be-b628-2275e1dec9a6",
        "emails": [
          {
            "email": null,
            "label": "work"
          },
          {
            "email": null,
            "label": "personal"
          }
        ],
        "firstName": "Angela",
        "id": "25dbe8ef-cce7-4c4d-88cb-5763121d557b",
        "jobTitle": null,
        "lastName": "Schroeder",
        "phoneNumbers": [
          {
            "numberRaw": "16902423719",
            "label": "work",
            "numberE164": "+15789291376",
            "numberDisplay": "+1 839-078-8357"
          }
        ],
        "phonebookId": "5a308bd6-0004-49df-b4a8-353a73e83237",
        "phonebookName": "Devolved attitude-oriented neural-net"
      },
      "assignedUser": {
        "email": "Clemmie.Hermiston@yahoo.com",
        "firstName": "Adolf",
        "jobTitle": "Customer Creative Strategist",
        "lastName": "Schowalter-Gleichner",
        "mobile": null,
        "userId": "0011e6ce-c347-4d27-805a-1224df3bfc53"
      },
      "companyNumber": "+15542748244",
      "contactNumber": "+10916467550",
      "direction": "outbound",
      "duration": 39574,
      "durationText": "a few seconds",
      "endedAt": "2026-08-20T01:18:04.178Z",
      "forms": [],
      "highlights": [],
      "id": "c546573e-270c-4149-9815-c5e177519a9a",
      "initiator": "b921721d-2d81-4fb7-8393-818a973b3dc7",
      "isConference": false,
      "isInternal": false,
      "lastModifiedAt": "2026-08-20T01:18:04.178Z",
      "lastModifiedTimestamp": 1787188684178,
      "notes": [
        {
          "id": "e925235c-fa64-44d8-9754-64c4f0ef040f",
          "noteText": "Celer tergeo creator damno terebro quibusdam ara fugit accedo. Curis curso sed. Virgo vero acceptus cribro voluptatum crepusculum accusator. Aduro harum est deripio confugo vilicus succurro. Audacia facilis creator callide curis copiose cunctatio terebro sumo.",
          "noteContents": [
            {
              "transcribedAt": "2026-08-20T01:18:04.178Z",
              "transcribedTimestamp": 1787188684178,
              "transcriptionConfidence": 1,
              "content": "Celer tergeo creator damno terebro quibusdam ara fugit accedo. Curis curso sed. Virgo vero acceptus cribro voluptatum crepusculum accusator. Aduro harum est deripio confugo vilicus succurro. Audacia facilis creator callide curis copiose cunctatio terebro sumo."
            }
          ],
          "createdByUser": {
            "mobile": null,
            "firstName": "Federico",
            "lastName": "Ortiz",
            "userId": "74b0489b-7ee7-4084-90ee-e321b0026edd",
            "email": "Lillie_Dicki4@yahoo.com",
            "jobTitle": "Legacy Response Liaison"
          },
          "createdAt": "2026-08-20T01:18:04.178Z",
          "createdTimestamp": 1787188684178
        }
      ],
      "outcome": {
        "status": "answered"
      },
      "parties": [
        {
          "isInternal": true,
          "displayValue": "Maureen Kuhic II",
          "extension": 910566,
          "id": "7ab686c9-5a17-4103-872e-604792036994",
          "type": "user",
          "connections": [
            {
              "joinedTimestamp": 1787188684178,
              "leftAt": "2026-08-20T01:18:04.178Z",
              "leftTimestamp": 1787188684178,
              "durationSec": 39,
              "vendorCallId": "CA801A9B22DA5347C8A8EA2B5986D99637",
              "joinedAt": "2026-08-20T01:18:04.179Z"
            }
          ],
          "email": "Jaime42@yahoo.com",
          "timezone": "Australia/Brisbane"
        },
        {
          "isInternal": false,
          "displayValue": "Ms. Alfonso Kilback",
          "dials": [
            {
              "dialTimestamp": 1787188684179,
              "reason": "directDial",
              "dialAt": "2026-08-20T01:18:04.179Z"
            }
          ],
          "id": "+19213506042",
          "type": "phone",
          "connections": [
            {
              "joinedTimestamp": 1787188684179,
              "leftAt": "2026-08-20T01:18:04.179Z",
              "leftTimestamp": 1787188684179,
              "durationSec": 36,
              "vendorCallId": "CA3B6E5495F59344F7BFEC3A501A0A70FB",
              "joinedAt": "2026-08-20T01:18:04.179Z"
            }
          ]
        }
      ],
      "recipient": "+16868694917",
      "recordings": [],
      "startedAt": "2026-08-20T01:18:04.179Z",
      "startedTimestamp": 1787188684179,
      "status": "ended",
      "summary": {
        "companyNumberDescription": "Called out from +12823415443",
        "contactNumberDescription": "Called out to +17290523431",
        "header": "Outbound call to Mr. Abdul Funk from Joy Veum",
        "outcome": "Spoke for a few seconds"
      },
      "user": {
        "email": "Melba.Balistreri-Satterfield46@hotmail.com",
        "firstName": "Olive",
        "jobTitle": "District Division Associate",
        "lastName": "Zieme",
        "mobile": null,
        "userId": "a4fa79de-87ed-484d-b7d5-ae306aeab9b4"
      },
      "vendor": "twilio",
      "vendorCallId": "CA3E6895885C564BE5BAC520362313AAB9",
      "waitTime": 2347,
      "waitTimeText": "a few seconds"
    },
    "note": {
      "createdAt": "2026-08-20T01:18:04.178Z",
      "createdByUser": {
        "email": "Lillie_Dicki4@yahoo.com",
        "firstName": "Federico",
        "jobTitle": "Legacy Response Liaison",
        "lastName": "Ortiz",
        "mobile": null,
        "userId": "74b0489b-7ee7-4084-90ee-e321b0026edd"
      },
      "createdTimestamp": 1787188684178,
      "id": "e925235c-fa64-44d8-9754-64c4f0ef040f",
      "noteContents": [
        {
          "transcribedAt": "2026-08-20T01:18:04.178Z",
          "transcribedTimestamp": 1787188684178,
          "transcriptionConfidence": 1,
          "content": "Celer tergeo creator damno terebro quibusdam ara fugit accedo. Curis curso sed. Virgo vero acceptus cribro voluptatum crepusculum accusator. Aduro harum est deripio confugo vilicus succurro. Audacia facilis creator callide curis copiose cunctatio terebro sumo."
        }
      ],
      "noteText": "Celer tergeo creator damno terebro quibusdam ara fugit accedo. Curis curso sed. Virgo vero acceptus cribro voluptatum crepusculum accusator. Aduro harum est deripio confugo vilicus succurro. Audacia facilis creator callide curis copiose cunctatio terebro sumo."
    }
  },
  "id": "e356403a-0eb2-42b7-9d59-fdee364e1dba",
  "timestamp": 1787188684177,
  "type": "call.note.created",
  "version": "2020-07-15"
}'

Example Request Body

{
  "created": "2026-08-20T01:18:04.177Z",
  "data": {
    "call": {
      "answeredAt": "2026-08-20T01:18:04.178Z",
      "assignedContact": {
        "companyName": null,
        "contactId": "cbe6feb6-bc55-41be-b628-2275e1dec9a6",
        "emails": [
          {
            "email": null,
            "label": "work"
          },
          {
            "email": null,
            "label": "personal"
          }
        ],
        "firstName": "Angela",
        "id": "25dbe8ef-cce7-4c4d-88cb-5763121d557b",
        "jobTitle": null,
        "lastName": "Schroeder",
        "phoneNumbers": [
          {
            "numberRaw": "16902423719",
            "label": "work",
            "numberE164": "+15789291376",
            "numberDisplay": "+1 839-078-8357"
          }
        ],
        "phonebookId": "5a308bd6-0004-49df-b4a8-353a73e83237",
        "phonebookName": "Devolved attitude-oriented neural-net"
      },
      "assignedUser": {
        "email": "Clemmie.Hermiston@yahoo.com",
        "firstName": "Adolf",
        "jobTitle": "Customer Creative Strategist",
        "lastName": "Schowalter-Gleichner",
        "mobile": null,
        "userId": "0011e6ce-c347-4d27-805a-1224df3bfc53"
      },
      "companyNumber": "+15542748244",
      "contactNumber": "+10916467550",
      "direction": "outbound",
      "duration": 39574,
      "durationText": "a few seconds",
      "endedAt": "2026-08-20T01:18:04.178Z",
      "forms": [],
      "highlights": [],
      "id": "c546573e-270c-4149-9815-c5e177519a9a",
      "initiator": "b921721d-2d81-4fb7-8393-818a973b3dc7",
      "isConference": false,
      "isInternal": false,
      "lastModifiedAt": "2026-08-20T01:18:04.178Z",
      "lastModifiedTimestamp": 1787188684178,
      "notes": [
        {
          "id": "e925235c-fa64-44d8-9754-64c4f0ef040f",
          "noteText": "Celer tergeo creator damno terebro quibusdam ara fugit accedo. Curis curso sed. Virgo vero acceptus cribro voluptatum crepusculum accusator. Aduro harum est deripio confugo vilicus succurro. Audacia facilis creator callide curis copiose cunctatio terebro sumo.",
          "noteContents": [
            {
              "transcribedAt": "2026-08-20T01:18:04.178Z",
              "transcribedTimestamp": 1787188684178,
              "transcriptionConfidence": 1,
              "content": "Celer tergeo creator damno terebro quibusdam ara fugit accedo. Curis curso sed. Virgo vero acceptus cribro voluptatum crepusculum accusator. Aduro harum est deripio confugo vilicus succurro. Audacia facilis creator callide curis copiose cunctatio terebro sumo."
            }
          ],
          "createdByUser": {
            "mobile": null,
            "firstName": "Federico",
            "lastName": "Ortiz",
            "userId": "74b0489b-7ee7-4084-90ee-e321b0026edd",
            "email": "Lillie_Dicki4@yahoo.com",
            "jobTitle": "Legacy Response Liaison"
          },
          "createdAt": "2026-08-20T01:18:04.178Z",
          "createdTimestamp": 1787188684178
        }
      ],
      "outcome": {
        "status": "answered"
      },
      "parties": [
        {
          "isInternal": true,
          "displayValue": "Maureen Kuhic II",
          "extension": 910566,
          "id": "7ab686c9-5a17-4103-872e-604792036994",
          "type": "user",
          "connections": [
            {
              "joinedTimestamp": 1787188684178,
              "leftAt": "2026-08-20T01:18:04.178Z",
              "leftTimestamp": 1787188684178,
              "durationSec": 39,
              "vendorCallId": "CA801A9B22DA5347C8A8EA2B5986D99637",
              "joinedAt": "2026-08-20T01:18:04.179Z"
            }
          ],
          "email": "Jaime42@yahoo.com",
          "timezone": "Australia/Brisbane"
        },
        {
          "isInternal": false,
          "displayValue": "Ms. Alfonso Kilback",
          "dials": [
            {
              "dialTimestamp": 1787188684179,
              "reason": "directDial",
              "dialAt": "2026-08-20T01:18:04.179Z"
            }
          ],
          "id": "+19213506042",
          "type": "phone",
          "connections": [
            {
              "joinedTimestamp": 1787188684179,
              "leftAt": "2026-08-20T01:18:04.179Z",
              "leftTimestamp": 1787188684179,
              "durationSec": 36,
              "vendorCallId": "CA3B6E5495F59344F7BFEC3A501A0A70FB",
              "joinedAt": "2026-08-20T01:18:04.179Z"
            }
          ]
        }
      ],
      "recipient": "+16868694917",
      "recordings": [],
      "startedAt": "2026-08-20T01:18:04.179Z",
      "startedTimestamp": 1787188684179,
      "status": "ended",
      "summary": {
        "companyNumberDescription": "Called out from +12823415443",
        "contactNumberDescription": "Called out to +17290523431",
        "header": "Outbound call to Mr. Abdul Funk from Joy Veum",
        "outcome": "Spoke for a few seconds"
      },
      "user": {
        "email": "Melba.Balistreri-Satterfield46@hotmail.com",
        "firstName": "Olive",
        "jobTitle": "District Division Associate",
        "lastName": "Zieme",
        "mobile": null,
        "userId": "a4fa79de-87ed-484d-b7d5-ae306aeab9b4"
      },
      "vendor": "twilio",
      "vendorCallId": "CA3E6895885C564BE5BAC520362313AAB9",
      "waitTime": 2347,
      "waitTimeText": "a few seconds"
    },
    "note": {
      "createdAt": "2026-08-20T01:18:04.178Z",
      "createdByUser": {
        "email": "Lillie_Dicki4@yahoo.com",
        "firstName": "Federico",
        "jobTitle": "Legacy Response Liaison",
        "lastName": "Ortiz",
        "mobile": null,
        "userId": "74b0489b-7ee7-4084-90ee-e321b0026edd"
      },
      "createdTimestamp": 1787188684178,
      "id": "e925235c-fa64-44d8-9754-64c4f0ef040f",
      "noteContents": [
        {
          "transcribedAt": "2026-08-20T01:18:04.178Z",
          "transcribedTimestamp": 1787188684178,
          "transcriptionConfidence": 1,
          "content": "Celer tergeo creator damno terebro quibusdam ara fugit accedo. Curis curso sed. Virgo vero acceptus cribro voluptatum crepusculum accusator. Aduro harum est deripio confugo vilicus succurro. Audacia facilis creator callide curis copiose cunctatio terebro sumo."
        }
      ],
      "noteText": "Celer tergeo creator damno terebro quibusdam ara fugit accedo. Curis curso sed. Virgo vero acceptus cribro voluptatum crepusculum accusator. Aduro harum est deripio confugo vilicus succurro. Audacia facilis creator callide curis copiose cunctatio terebro sumo."
    }
  },
  "id": "e356403a-0eb2-42b7-9d59-fdee364e1dba",
  "timestamp": 1787188684177,
  "type": "call.note.created",
  "version": "2020-07-15"
}

json

application/json

Example Responses

No example specified for this content type

Call Contact Events User Events