Call Media Events

Events emitted when call recordings, transcripts and voicemail become available.

call.recording.available

POST

https://your-webhook-endpoint.example.com

/call.recording.available

call.recording.available › Request Body

CallRecordingAvailableEvent

created

string · required

UTC timestamp of when the event was emitted

CallRecordingEventData · required

id

string · required

The ID of the event

organisationId

string · required

The ID of the organisation that the event belongs to

timestamp

number · required

Unix timestamp of when the event was originally emitted

type

string · const · required

Const value: call.recording.available

version

string · required

Event version number, the version is a YYYY-mm-dd formatted string

Example: 2020-07-15

call.recording.available › Responses

200

Return a 200 status to indicate that the data was received successfully

No data returned

POST/call.recording.available

curl https://your-webhook-endpoint.example.com/call.recording.available \
  --request POST \
  --header 'Content-Type: application/json' \
  --data '{
  "created": "2026-09-09T04:18:20.113Z",
  "data": {
    "call": {
      "answeredAt": "2026-09-09T04:18:20.114Z",
      "assignedContact": {},
      "assignedUser": {
        "email": "Taylor9@gmail.com",
        "firstName": "Evan",
        "jobTitle": "Internal Web Technician",
        "lastName": "Hayes",
        "mobile": "+18502459650",
        "userId": "8368d293-ed05-4df6-b160-cf260894ff64"
      },
      "companyNumber": "+12636244566",
      "contactNumber": "+15724181929",
      "direction": "inbound",
      "directoryTarget": {
        "displayName": "Dr. Hobart Lueilwitz",
        "email": "Cindy_Macejkovic41@yahoo.com",
        "extension": 1718922,
        "id": "de1811e0-36e6-40ad-bddb-0d36cbfa057e",
        "type": "user"
      },
      "duration": 70779,
      "durationText": "a minute",
      "endedAt": "2026-09-09T04:18:20.114Z",
      "forms": [],
      "highlights": [
        {
          "createdAt": "2026-09-09T04:18:20.114Z",
          "id": "8adede9f-4b27-4c9c-ab78-24ef66a76319",
          "createdByUser": {
            "mobile": "+11344414329",
            "firstName": "Patrick",
            "lastName": "Walker",
            "userId": "9f893eee-e28a-42ef-968c-ddefd5c080c9",
            "email": "Frances_Ankunding61@gmail.com",
            "jobTitle": "Dynamic Functionality Specialist"
          },
          "createdTimestamp": 1788927500114,
          "tags": [
            "custodia"
          ]
        },
        {
          "createdAt": "2026-09-09T04:18:20.114Z",
          "id": "a85552c6-766f-482a-894e-ea6742a71fb3",
          "createdByUser": {
            "mobile": "+19892217927",
            "firstName": "Virgil",
            "lastName": "Schumm",
            "userId": "c12d0d76-607b-4e9f-a722-da0f1b038abd",
            "email": "Michael34@hotmail.com",
            "jobTitle": "Central Directives Administrator"
          },
          "createdTimestamp": 1788927500114,
          "tags": [
            "audeo"
          ]
        }
      ],
      "id": "a64a3fc0-3f25-4389-a87c-d3ebe2b51b34",
      "initiator": "+12014307712",
      "isConference": false,
      "isInternal": false,
      "lastModifiedAt": "2026-09-09T04:18:20.114Z",
      "lastModifiedTimestamp": 1788927500114,
      "outcome": {
        "status": "answered"
      },
      "parties": [
        {
          "id": "+10814010506",
          "type": "phone",
          "isInternal": false,
          "connections": [
            {
              "joinedAt": "2026-09-09T04:18:20.114Z",
              "joinedTimestamp": 1788927500114,
              "leftAt": "2026-09-09T04:18:20.114Z",
              "leftTimestamp": 1788927500114,
              "durationSec": 71,
              "vendorCallId": "CA4FC249E917FC4D45BD134552FBD0F39B"
            }
          ],
          "displayValue": "+1 788-910-7186"
        },
        {
          "id": "1fba111f-0d62-403a-96ec-7f84ff8858b9",
          "type": "user",
          "isInternal": true,
          "connections": [
            {
              "joinedAt": "2026-09-09T04:18:20.114Z",
              "joinedTimestamp": 1788927500114,
              "leftAt": "2026-09-09T04:18:20.114Z",
              "leftTimestamp": 1788927500114,
              "durationSec": 55,
              "vendorCallId": "CADB77271DF37D49B98ADA8AA1C86460BA"
            }
          ],
          "dials": [
            {
              "dialTimestamp": 1788927500114,
              "dialAt": "2026-09-09T04:18:20.114Z",
              "reason": "directDial"
            }
          ],
          "extension": 9374141,
          "email": "Kareem_Jakubowski10@gmail.com",
          "displayValue": "Mrs. Beth Wolf",
          "timezone": "America/Thule"
        }
      ],
      "recipient": "a3d301a3-b9ae-4c5d-ae0f-a3206673c9fb",
      "recordings": [
        {
          "id": "28f3653e-6b43-4273-9ac6-5576b0f0c0e4",
          "callId": "a64a3fc0-3f25-4389-a87c-d3ebe2b51b34",
          "fileSize": 424,
          "duration": 863,
          "startedAt": "2026-09-09T04:18:20.113Z",
          "mimeType": "audio/wav",
          "channels": 2
        }
      ],
      "startedAt": "2026-09-09T04:18:20.114Z",
      "startedTimestamp": 1788927500114,
      "status": "ended",
      "summary": {
        "companyNumberDescription": "Called in to +11261465215",
        "contactNumberDescription": "Called in from +15781374133",
        "header": "Inbound call from +13541984664 to Josephine Fay-Kovacek",
        "outcome": "Spoke for a minute"
      },
      "tariff": {
        "connectedPartyTariffs": [
          {
            "amount": 0,
            "total": 0,
            "quantity": 2,
            "initiator": "+18909372383",
            "recipient": "+12103432774",
            "routeDescription": "Unmatched Call Route - Zero Tariff",
            "transport": "carrier",
            "durationSec": 70.141,
            "vendorCallId": "CAA4F06FE63CBD47FD877B423481841E8A",
            "direction": null
          },
          {
            "amount": 0,
            "total": 0,
            "quantity": 1,
            "initiator": "SYSTEM",
            "recipient": "client:e174a8fd_1b14_4c40_9a9a_f1f8e4fa6444",
            "recipientCountry": null,
            "routeDescription": "High-volume customer - Inbound call surcharge",
            "transport": "voip",
            "durationSec": 56.001,
            "vendorCallId": "CAEF37C5B0B66E4789B6DB179B5EE794CF",
            "direction": "outbound"
          }
        ],
        "total": 0
      },
      "user": {
        "email": "Ernestine69@yahoo.com",
        "firstName": "Larry",
        "jobTitle": "Global Identity Assistant",
        "lastName": "Denesik",
        "mobile": "+16871200027",
        "userId": "517c6e88-8d72-44c2-818c-11a1747402ce"
      },
      "vendor": "twilio",
      "vendorCallId": "CA0304926BD61A44AAB671180B81762BD4",
      "waitTime": 13937,
      "waitTimeText": "a few seconds"
    },
    "recording": {
      "callId": "a64a3fc0-3f25-4389-a87c-d3ebe2b51b34",
      "channels": 2,
      "duration": 863,
      "fileSize": 424,
      "id": "28f3653e-6b43-4273-9ac6-5576b0f0c0e4",
      "mimeType": "audio/wav",
      "startedAt": "2026-09-09T04:18:20.113Z",
      "url": "https://taut-cycle.biz/"
    }
  },
  "id": "e233128d-30e3-40b7-8414-e66f3c446d82",
  "timestamp": 1788927500113,
  "type": "call.recording.available",
  "version": "2020-07-15"
}'

Example Request Body

{
  "created": "2026-09-09T04:18:20.113Z",
  "data": {
    "call": {
      "answeredAt": "2026-09-09T04:18:20.114Z",
      "assignedContact": {},
      "assignedUser": {
        "email": "Taylor9@gmail.com",
        "firstName": "Evan",
        "jobTitle": "Internal Web Technician",
        "lastName": "Hayes",
        "mobile": "+18502459650",
        "userId": "8368d293-ed05-4df6-b160-cf260894ff64"
      },
      "companyNumber": "+12636244566",
      "contactNumber": "+15724181929",
      "direction": "inbound",
      "directoryTarget": {
        "displayName": "Dr. Hobart Lueilwitz",
        "email": "Cindy_Macejkovic41@yahoo.com",
        "extension": 1718922,
        "id": "de1811e0-36e6-40ad-bddb-0d36cbfa057e",
        "type": "user"
      },
      "duration": 70779,
      "durationText": "a minute",
      "endedAt": "2026-09-09T04:18:20.114Z",
      "forms": [],
      "highlights": [
        {
          "createdAt": "2026-09-09T04:18:20.114Z",
          "id": "8adede9f-4b27-4c9c-ab78-24ef66a76319",
          "createdByUser": {
            "mobile": "+11344414329",
            "firstName": "Patrick",
            "lastName": "Walker",
            "userId": "9f893eee-e28a-42ef-968c-ddefd5c080c9",
            "email": "Frances_Ankunding61@gmail.com",
            "jobTitle": "Dynamic Functionality Specialist"
          },
          "createdTimestamp": 1788927500114,
          "tags": [
            "custodia"
          ]
        },
        {
          "createdAt": "2026-09-09T04:18:20.114Z",
          "id": "a85552c6-766f-482a-894e-ea6742a71fb3",
          "createdByUser": {
            "mobile": "+19892217927",
            "firstName": "Virgil",
            "lastName": "Schumm",
            "userId": "c12d0d76-607b-4e9f-a722-da0f1b038abd",
            "email": "Michael34@hotmail.com",
            "jobTitle": "Central Directives Administrator"
          },
          "createdTimestamp": 1788927500114,
          "tags": [
            "audeo"
          ]
        }
      ],
      "id": "a64a3fc0-3f25-4389-a87c-d3ebe2b51b34",
      "initiator": "+12014307712",
      "isConference": false,
      "isInternal": false,
      "lastModifiedAt": "2026-09-09T04:18:20.114Z",
      "lastModifiedTimestamp": 1788927500114,
      "outcome": {
        "status": "answered"
      },
      "parties": [
        {
          "id": "+10814010506",
          "type": "phone",
          "isInternal": false,
          "connections": [
            {
              "joinedAt": "2026-09-09T04:18:20.114Z",
              "joinedTimestamp": 1788927500114,
              "leftAt": "2026-09-09T04:18:20.114Z",
              "leftTimestamp": 1788927500114,
              "durationSec": 71,
              "vendorCallId": "CA4FC249E917FC4D45BD134552FBD0F39B"
            }
          ],
          "displayValue": "+1 788-910-7186"
        },
        {
          "id": "1fba111f-0d62-403a-96ec-7f84ff8858b9",
          "type": "user",
          "isInternal": true,
          "connections": [
            {
              "joinedAt": "2026-09-09T04:18:20.114Z",
              "joinedTimestamp": 1788927500114,
              "leftAt": "2026-09-09T04:18:20.114Z",
              "leftTimestamp": 1788927500114,
              "durationSec": 55,
              "vendorCallId": "CADB77271DF37D49B98ADA8AA1C86460BA"
            }
          ],
          "dials": [
            {
              "dialTimestamp": 1788927500114,
              "dialAt": "2026-09-09T04:18:20.114Z",
              "reason": "directDial"
            }
          ],
          "extension": 9374141,
          "email": "Kareem_Jakubowski10@gmail.com",
          "displayValue": "Mrs. Beth Wolf",
          "timezone": "America/Thule"
        }
      ],
      "recipient": "a3d301a3-b9ae-4c5d-ae0f-a3206673c9fb",
      "recordings": [
        {
          "id": "28f3653e-6b43-4273-9ac6-5576b0f0c0e4",
          "callId": "a64a3fc0-3f25-4389-a87c-d3ebe2b51b34",
          "fileSize": 424,
          "duration": 863,
          "startedAt": "2026-09-09T04:18:20.113Z",
          "mimeType": "audio/wav",
          "channels": 2
        }
      ],
      "startedAt": "2026-09-09T04:18:20.114Z",
      "startedTimestamp": 1788927500114,
      "status": "ended",
      "summary": {
        "companyNumberDescription": "Called in to +11261465215",
        "contactNumberDescription": "Called in from +15781374133",
        "header": "Inbound call from +13541984664 to Josephine Fay-Kovacek",
        "outcome": "Spoke for a minute"
      },
      "tariff": {
        "connectedPartyTariffs": [
          {
            "amount": 0,
            "total": 0,
            "quantity": 2,
            "initiator": "+18909372383",
            "recipient": "+12103432774",
            "routeDescription": "Unmatched Call Route - Zero Tariff",
            "transport": "carrier",
            "durationSec": 70.141,
            "vendorCallId": "CAA4F06FE63CBD47FD877B423481841E8A",
            "direction": null
          },
          {
            "amount": 0,
            "total": 0,
            "quantity": 1,
            "initiator": "SYSTEM",
            "recipient": "client:e174a8fd_1b14_4c40_9a9a_f1f8e4fa6444",
            "recipientCountry": null,
            "routeDescription": "High-volume customer - Inbound call surcharge",
            "transport": "voip",
            "durationSec": 56.001,
            "vendorCallId": "CAEF37C5B0B66E4789B6DB179B5EE794CF",
            "direction": "outbound"
          }
        ],
        "total": 0
      },
      "user": {
        "email": "Ernestine69@yahoo.com",
        "firstName": "Larry",
        "jobTitle": "Global Identity Assistant",
        "lastName": "Denesik",
        "mobile": "+16871200027",
        "userId": "517c6e88-8d72-44c2-818c-11a1747402ce"
      },
      "vendor": "twilio",
      "vendorCallId": "CA0304926BD61A44AAB671180B81762BD4",
      "waitTime": 13937,
      "waitTimeText": "a few seconds"
    },
    "recording": {
      "callId": "a64a3fc0-3f25-4389-a87c-d3ebe2b51b34",
      "channels": 2,
      "duration": 863,
      "fileSize": 424,
      "id": "28f3653e-6b43-4273-9ac6-5576b0f0c0e4",
      "mimeType": "audio/wav",
      "startedAt": "2026-09-09T04:18:20.113Z",
      "url": "https://taut-cycle.biz/"
    }
  },
  "id": "e233128d-30e3-40b7-8414-e66f3c446d82",
  "timestamp": 1788927500113,
  "type": "call.recording.available",
  "version": "2020-07-15"
}

json

application/json

Example Responses

No example specified for this content type

call.transcript.created

POST

https://your-webhook-endpoint.example.com

/call.transcript.created

call.transcript.created › Request Body

CallTranscriptCreatedEvent

created

string · required

UTC timestamp of when the event was emitted

CallTranscriptEventData · required

id

string · required

The ID of the event

organisationId

string · required

The ID of the organisation that the event belongs to

timestamp

number · required

Unix timestamp of when the event was originally emitted

type

string · const · required

Const value: call.transcript.created

version

string · required

Event version number, the version is a YYYY-mm-dd formatted string

Example: 2020-07-15

call.transcript.created › Responses

200

Return a 200 status to indicate that the data was received successfully

No data returned

POST/call.transcript.created

curl https://your-webhook-endpoint.example.com/call.transcript.created \
  --request POST \
  --header 'Content-Type: application/json' \
  --data '{
  "created": "2026-09-09T04:18:20.131Z",
  "data": {
    "call": {
      "answeredAt": "2026-09-09T04:18:20.133Z",
      "assignedContact": {},
      "assignedUser": {
        "email": "Liliana_Schuppe@yahoo.com",
        "firstName": "Ally",
        "jobTitle": "Central Mobility Supervisor",
        "lastName": "Ratke",
        "mobile": "+17637993510",
        "userId": "29508752-93dd-4110-a52b-58087445d58e"
      },
      "companyNumber": "+11290559962",
      "contactNumber": "+17229737394",
      "direction": "inbound",
      "directoryTarget": {
        "displayName": "Durward Volkman",
        "email": "Rosella_Rowe@hotmail.com",
        "extension": 2049571,
        "id": "52694595-a8d9-4f16-abef-cc411e55741f",
        "type": "user"
      },
      "duration": 70779,
      "durationText": "a minute",
      "endedAt": "2026-09-09T04:18:20.133Z",
      "forms": [],
      "highlights": [
        {
          "createdAt": "2026-09-09T04:18:20.133Z",
          "id": "57a9cd53-3a1e-4435-9c39-e87b3cf065c7",
          "createdByUser": {
            "mobile": "+11611342429",
            "firstName": "Kim",
            "lastName": "Predovic",
            "userId": "bca8ae75-1c5a-490a-8a9a-0d5eb4822524",
            "email": "Mamie37@gmail.com",
            "jobTitle": "Customer Web Strategist"
          },
          "createdTimestamp": 1788927500133,
          "tags": [
            "acies"
          ]
        },
        {
          "createdAt": "2026-09-09T04:18:20.133Z",
          "id": "166fe567-3d33-482d-8b30-97d4a3230469",
          "createdByUser": {
            "mobile": "+14513166694",
            "firstName": "Laurie",
            "lastName": "Fadel",
            "userId": "c603de36-28ce-4ae7-ad14-847654164bb4",
            "email": "Wendell_Thiel@gmail.com",
            "jobTitle": "Central Brand Strategist"
          },
          "createdTimestamp": 1788927500133,
          "tags": [
            "uredo"
          ]
        }
      ],
      "id": "32d74f72-acc1-443c-9a80-6d247f63179d",
      "initiator": "+10888614441",
      "isConference": false,
      "isInternal": false,
      "lastModifiedAt": "2026-09-09T04:18:20.133Z",
      "lastModifiedTimestamp": 1788927500133,
      "outcome": {
        "status": "answered"
      },
      "parties": [
        {
          "id": "+19497637445",
          "type": "phone",
          "isInternal": false,
          "connections": [
            {
              "joinedAt": "2026-09-09T04:18:20.133Z",
              "joinedTimestamp": 1788927500133,
              "leftAt": "2026-09-09T04:18:20.133Z",
              "leftTimestamp": 1788927500133,
              "durationSec": 71,
              "vendorCallId": "CAFB9E580B5C814525803EDAF6EFC05F70"
            }
          ],
          "displayValue": "+1 462-795-9523"
        },
        {
          "id": "b15a3727-e9db-480f-b3c0-2bed8e99c730",
          "type": "user",
          "isInternal": true,
          "connections": [
            {
              "joinedAt": "2026-09-09T04:18:20.133Z",
              "joinedTimestamp": 1788927500133,
              "leftAt": "2026-09-09T04:18:20.133Z",
              "leftTimestamp": 1788927500133,
              "durationSec": 55,
              "vendorCallId": "CAC2CCAEA40D304230933ABD68FFA31F54"
            }
          ],
          "dials": [
            {
              "dialTimestamp": 1788927500133,
              "dialAt": "2026-09-09T04:18:20.133Z",
              "reason": "directDial"
            }
          ],
          "extension": 1765251,
          "email": "Corey57@hotmail.com",
          "displayValue": "Cristina Toy",
          "timezone": "Asia/Hovd"
        }
      ],
      "recipient": "d745484d-7e8e-4f35-96f3-60c55e25173b",
      "recordings": [
        {
          "id": "eaf6633f-56ef-4cda-9e4c-48a0b6baa8e9",
          "callId": "32d74f72-acc1-443c-9a80-6d247f63179d",
          "fileSize": 799,
          "duration": 577,
          "startedAt": "2026-09-09T04:18:20.133Z",
          "mimeType": "audio/mpeg",
          "channels": 2,
          "transcript": {
            "id": "f167aced-a24b-44c6-a976-1a8654563b69",
            "createdAt": 1788927500132,
            "text": "Sto rem claustrum consequuntur creo aequitas. Cura concedo tardus animus eos adiuvo consectetur concedo defungo. Terminatio color admitto ipsum clam ullam. Aliquid uredo spargo succedo altus spes culpo ulterius. Ex hic depereo annus voluntarius arca perspiciatis voluptatem. Eaque atqui curriculum angustus conicio quo. Dolorum corona amplitudo creator defluo conqueror. Demo cito triduana curia cohibeo denego tepidus. Aufero sub currus amor beatae avaritia sed currus. Caries fugiat attonbitus tunc certus alveus sulum ante corona. Tricesimus consectetur comedo demoror summopere venia enim creo textilis. Comptus subnecto celo cohors depereo. Solum patruus somnus comparo dapifer dolore caecus. Caterva voluptate sum vehemens tumultus vae. Volo unus antea adiuvo aqua. Tener carus vulgivagus. Succurro valens alienus aggero urbs facere sublime occaecati. Certe thema testimonium urbs viduo iusto terror clibanus tersus succurro. Adaugeo coepi magnam curtus supplanto. Virtus et comptus ultio occaecati. Amet benevolentia necessitatibus concido tertius vorax aveho uberrime crastinus triumphus. Maxime arceo cursim ea canonicus quasi cura. Adipisci suffoco tremo. Damno denuo bonus delinquo votum beatus autus ad deleniti administratio. Uter adeptio caecus vicissitudo complectus derelinquo umbra antea cruciamentum. Tum cerno tersus timor debitis tubineus. Amitto arx carmen patior alioqui cultura velociter verecundia. Vulgaris sperno tubineus animus candidus. Aedificium suppellex ceno aufero solus. Tribuo nesciunt annus vulgivagus ter suffragium turpis ullus sperno. Perferendis caste at. Apostolus accusator versus. Sponte vitae delicate velit. Crepusculum tempora adiuvo sopor deleo decretum teneo summa sui vesica. Vociferor abutor vinco deputo iusto mollitia. Decipio brevis crepusculum sumo asporto. Ulciscor canto cultellus civitas coma torqueo titulus. Termes pax vilicus super desino vigor. Taedium adulescens sulum avaritia tabula. Desipio veniam tardus. Aspicio cornu repellat capillus patrocinor vesco tabella thalassinus succurro delectus. Substantia earum coniecto artificiose. Catena paens vorago accusamus celer atque ager certe decerno similique. Derideo tersus adipiscor cruciamentum provident acquiro. Turbo depereo tamisium utrimque distinctio super adhaero ait claro. Aqua calculus ulterius verecundia vinum sophismata benevolentia. Consequatur ocer credo cum cumque. Articulus ultra addo tricesimus torrens patrocinor nam. Sursum amor tertius deludo defetiscor demens. Statua aliqua tricesimus vis adipisci ademptio.",
            "speakers": [
              {
                "displayName": "Mrs. Rosie Torphy",
                "id": "+17547385544",
                "numberE164": "+17547385544"
              }
            ],
            "source": {
              "id": "eaf6633f-56ef-4cda-9e4c-48a0b6baa8e9",
              "type": "call",
              "contextId": "32d74f72-acc1-443c-9a80-6d247f63179d"
            }
          }
        }
      ],
      "startedAt": "2026-09-09T04:18:20.133Z",
      "startedTimestamp": 1788927500133,
      "status": "ended",
      "summary": {
        "companyNumberDescription": "Called in to +16848003956",
        "contactNumberDescription": "Called in from +16484771823",
        "header": "Inbound call from +18852814458 to Henry Rogahn",
        "outcome": "Spoke for a minute"
      },
      "tariff": {
        "connectedPartyTariffs": [
          {
            "amount": 0,
            "total": 0,
            "quantity": 2,
            "initiator": "+16802155970",
            "recipient": "+19406209915",
            "routeDescription": "Unmatched Call Route - Zero Tariff",
            "transport": "carrier",
            "durationSec": 70.141,
            "vendorCallId": "CA1D7872C0BFB84F5085AFB28D8CB0B688",
            "direction": null
          },
          {
            "amount": 0,
            "total": 0,
            "quantity": 1,
            "initiator": "SYSTEM",
            "recipient": "client:a124c022_f997_43be_93f0_a1c258ba2f36",
            "recipientCountry": null,
            "routeDescription": "High-volume customer - Inbound call surcharge",
            "transport": "voip",
            "durationSec": 56.001,
            "vendorCallId": "CAA2827E40ADE04B1D9CE79104B2B564BD",
            "direction": "outbound"
          }
        ],
        "total": 0
      },
      "user": {
        "email": "Stella95@gmail.com",
        "firstName": "Valentine",
        "jobTitle": "Direct Metrics Strategist",
        "lastName": "Kemmer-Walsh",
        "mobile": "+18755596831",
        "userId": "7dbc1612-6cd3-4264-97c7-acd26a9cd6fb"
      },
      "vendor": "twilio",
      "vendorCallId": "CA4503DBB8EC8E49CABA7BC4951EB4CB8D",
      "waitTime": 13937,
      "waitTimeText": "a few seconds"
    },
    "transcript": {
      "createdAt": 1788927500132,
      "id": "f167aced-a24b-44c6-a976-1a8654563b69",
      "source": {
        "contextId": "32d74f72-acc1-443c-9a80-6d247f63179d",
        "id": "eaf6633f-56ef-4cda-9e4c-48a0b6baa8e9",
        "type": "call"
      },
      "speakers": [
        {
          "displayName": "Mrs. Rosie Torphy",
          "id": "+17547385544",
          "numberE164": "+17547385544"
        }
      ],
      "text": "Sto rem claustrum consequuntur creo aequitas. Cura concedo tardus animus eos adiuvo consectetur concedo defungo. Terminatio color admitto ipsum clam ullam. Aliquid uredo spargo succedo altus spes culpo ulterius. Ex hic depereo annus voluntarius arca perspiciatis voluptatem. Eaque atqui curriculum angustus conicio quo. Dolorum corona amplitudo creator defluo conqueror. Demo cito triduana curia cohibeo denego tepidus. Aufero sub currus amor beatae avaritia sed currus. Caries fugiat attonbitus tunc certus alveus sulum ante corona. Tricesimus consectetur comedo demoror summopere venia enim creo textilis. Comptus subnecto celo cohors depereo. Solum patruus somnus comparo dapifer dolore caecus. Caterva voluptate sum vehemens tumultus vae. Volo unus antea adiuvo aqua. Tener carus vulgivagus. Succurro valens alienus aggero urbs facere sublime occaecati. Certe thema testimonium urbs viduo iusto terror clibanus tersus succurro. Adaugeo coepi magnam curtus supplanto. Virtus et comptus ultio occaecati. Amet benevolentia necessitatibus concido tertius vorax aveho uberrime crastinus triumphus. Maxime arceo cursim ea canonicus quasi cura. Adipisci suffoco tremo. Damno denuo bonus delinquo votum beatus autus ad deleniti administratio. Uter adeptio caecus vicissitudo complectus derelinquo umbra antea cruciamentum. Tum cerno tersus timor debitis tubineus. Amitto arx carmen patior alioqui cultura velociter verecundia. Vulgaris sperno tubineus animus candidus. Aedificium suppellex ceno aufero solus. Tribuo nesciunt annus vulgivagus ter suffragium turpis ullus sperno. Perferendis caste at. Apostolus accusator versus. Sponte vitae delicate velit. Crepusculum tempora adiuvo sopor deleo decretum teneo summa sui vesica. Vociferor abutor vinco deputo iusto mollitia. Decipio brevis crepusculum sumo asporto. Ulciscor canto cultellus civitas coma torqueo titulus. Termes pax vilicus super desino vigor. Taedium adulescens sulum avaritia tabula. Desipio veniam tardus. Aspicio cornu repellat capillus patrocinor vesco tabella thalassinus succurro delectus. Substantia earum coniecto artificiose. Catena paens vorago accusamus celer atque ager certe decerno similique. Derideo tersus adipiscor cruciamentum provident acquiro. Turbo depereo tamisium utrimque distinctio super adhaero ait claro. Aqua calculus ulterius verecundia vinum sophismata benevolentia. Consequatur ocer credo cum cumque. Articulus ultra addo tricesimus torrens patrocinor nam. Sursum amor tertius deludo defetiscor demens. Statua aliqua tricesimus vis adipisci ademptio."
    }
  },
  "id": "5974bbe9-f223-4e5f-bbfd-de493db124aa",
  "timestamp": 1788927500131,
  "type": "call.transcript.created",
  "version": "2020-07-15"
}'

Example Request Body

{
  "created": "2026-09-09T04:18:20.131Z",
  "data": {
    "call": {
      "answeredAt": "2026-09-09T04:18:20.133Z",
      "assignedContact": {},
      "assignedUser": {
        "email": "Liliana_Schuppe@yahoo.com",
        "firstName": "Ally",
        "jobTitle": "Central Mobility Supervisor",
        "lastName": "Ratke",
        "mobile": "+17637993510",
        "userId": "29508752-93dd-4110-a52b-58087445d58e"
      },
      "companyNumber": "+11290559962",
      "contactNumber": "+17229737394",
      "direction": "inbound",
      "directoryTarget": {
        "displayName": "Durward Volkman",
        "email": "Rosella_Rowe@hotmail.com",
        "extension": 2049571,
        "id": "52694595-a8d9-4f16-abef-cc411e55741f",
        "type": "user"
      },
      "duration": 70779,
      "durationText": "a minute",
      "endedAt": "2026-09-09T04:18:20.133Z",
      "forms": [],
      "highlights": [
        {
          "createdAt": "2026-09-09T04:18:20.133Z",
          "id": "57a9cd53-3a1e-4435-9c39-e87b3cf065c7",
          "createdByUser": {
            "mobile": "+11611342429",
            "firstName": "Kim",
            "lastName": "Predovic",
            "userId": "bca8ae75-1c5a-490a-8a9a-0d5eb4822524",
            "email": "Mamie37@gmail.com",
            "jobTitle": "Customer Web Strategist"
          },
          "createdTimestamp": 1788927500133,
          "tags": [
            "acies"
          ]
        },
        {
          "createdAt": "2026-09-09T04:18:20.133Z",
          "id": "166fe567-3d33-482d-8b30-97d4a3230469",
          "createdByUser": {
            "mobile": "+14513166694",
            "firstName": "Laurie",
            "lastName": "Fadel",
            "userId": "c603de36-28ce-4ae7-ad14-847654164bb4",
            "email": "Wendell_Thiel@gmail.com",
            "jobTitle": "Central Brand Strategist"
          },
          "createdTimestamp": 1788927500133,
          "tags": [
            "uredo"
          ]
        }
      ],
      "id": "32d74f72-acc1-443c-9a80-6d247f63179d",
      "initiator": "+10888614441",
      "isConference": false,
      "isInternal": false,
      "lastModifiedAt": "2026-09-09T04:18:20.133Z",
      "lastModifiedTimestamp": 1788927500133,
      "outcome": {
        "status": "answered"
      },
      "parties": [
        {
          "id": "+19497637445",
          "type": "phone",
          "isInternal": false,
          "connections": [
            {
              "joinedAt": "2026-09-09T04:18:20.133Z",
              "joinedTimestamp": 1788927500133,
              "leftAt": "2026-09-09T04:18:20.133Z",
              "leftTimestamp": 1788927500133,
              "durationSec": 71,
              "vendorCallId": "CAFB9E580B5C814525803EDAF6EFC05F70"
            }
          ],
          "displayValue": "+1 462-795-9523"
        },
        {
          "id": "b15a3727-e9db-480f-b3c0-2bed8e99c730",
          "type": "user",
          "isInternal": true,
          "connections": [
            {
              "joinedAt": "2026-09-09T04:18:20.133Z",
              "joinedTimestamp": 1788927500133,
              "leftAt": "2026-09-09T04:18:20.133Z",
              "leftTimestamp": 1788927500133,
              "durationSec": 55,
              "vendorCallId": "CAC2CCAEA40D304230933ABD68FFA31F54"
            }
          ],
          "dials": [
            {
              "dialTimestamp": 1788927500133,
              "dialAt": "2026-09-09T04:18:20.133Z",
              "reason": "directDial"
            }
          ],
          "extension": 1765251,
          "email": "Corey57@hotmail.com",
          "displayValue": "Cristina Toy",
          "timezone": "Asia/Hovd"
        }
      ],
      "recipient": "d745484d-7e8e-4f35-96f3-60c55e25173b",
      "recordings": [
        {
          "id": "eaf6633f-56ef-4cda-9e4c-48a0b6baa8e9",
          "callId": "32d74f72-acc1-443c-9a80-6d247f63179d",
          "fileSize": 799,
          "duration": 577,
          "startedAt": "2026-09-09T04:18:20.133Z",
          "mimeType": "audio/mpeg",
          "channels": 2,
          "transcript": {
            "id": "f167aced-a24b-44c6-a976-1a8654563b69",
            "createdAt": 1788927500132,
            "text": "Sto rem claustrum consequuntur creo aequitas. Cura concedo tardus animus eos adiuvo consectetur concedo defungo. Terminatio color admitto ipsum clam ullam. Aliquid uredo spargo succedo altus spes culpo ulterius. Ex hic depereo annus voluntarius arca perspiciatis voluptatem. Eaque atqui curriculum angustus conicio quo. Dolorum corona amplitudo creator defluo conqueror. Demo cito triduana curia cohibeo denego tepidus. Aufero sub currus amor beatae avaritia sed currus. Caries fugiat attonbitus tunc certus alveus sulum ante corona. Tricesimus consectetur comedo demoror summopere venia enim creo textilis. Comptus subnecto celo cohors depereo. Solum patruus somnus comparo dapifer dolore caecus. Caterva voluptate sum vehemens tumultus vae. Volo unus antea adiuvo aqua. Tener carus vulgivagus. Succurro valens alienus aggero urbs facere sublime occaecati. Certe thema testimonium urbs viduo iusto terror clibanus tersus succurro. Adaugeo coepi magnam curtus supplanto. Virtus et comptus ultio occaecati. Amet benevolentia necessitatibus concido tertius vorax aveho uberrime crastinus triumphus. Maxime arceo cursim ea canonicus quasi cura. Adipisci suffoco tremo. Damno denuo bonus delinquo votum beatus autus ad deleniti administratio. Uter adeptio caecus vicissitudo complectus derelinquo umbra antea cruciamentum. Tum cerno tersus timor debitis tubineus. Amitto arx carmen patior alioqui cultura velociter verecundia. Vulgaris sperno tubineus animus candidus. Aedificium suppellex ceno aufero solus. Tribuo nesciunt annus vulgivagus ter suffragium turpis ullus sperno. Perferendis caste at. Apostolus accusator versus. Sponte vitae delicate velit. Crepusculum tempora adiuvo sopor deleo decretum teneo summa sui vesica. Vociferor abutor vinco deputo iusto mollitia. Decipio brevis crepusculum sumo asporto. Ulciscor canto cultellus civitas coma torqueo titulus. Termes pax vilicus super desino vigor. Taedium adulescens sulum avaritia tabula. Desipio veniam tardus. Aspicio cornu repellat capillus patrocinor vesco tabella thalassinus succurro delectus. Substantia earum coniecto artificiose. Catena paens vorago accusamus celer atque ager certe decerno similique. Derideo tersus adipiscor cruciamentum provident acquiro. Turbo depereo tamisium utrimque distinctio super adhaero ait claro. Aqua calculus ulterius verecundia vinum sophismata benevolentia. Consequatur ocer credo cum cumque. Articulus ultra addo tricesimus torrens patrocinor nam. Sursum amor tertius deludo defetiscor demens. Statua aliqua tricesimus vis adipisci ademptio.",
            "speakers": [
              {
                "displayName": "Mrs. Rosie Torphy",
                "id": "+17547385544",
                "numberE164": "+17547385544"
              }
            ],
            "source": {
              "id": "eaf6633f-56ef-4cda-9e4c-48a0b6baa8e9",
              "type": "call",
              "contextId": "32d74f72-acc1-443c-9a80-6d247f63179d"
            }
          }
        }
      ],
      "startedAt": "2026-09-09T04:18:20.133Z",
      "startedTimestamp": 1788927500133,
      "status": "ended",
      "summary": {
        "companyNumberDescription": "Called in to +16848003956",
        "contactNumberDescription": "Called in from +16484771823",
        "header": "Inbound call from +18852814458 to Henry Rogahn",
        "outcome": "Spoke for a minute"
      },
      "tariff": {
        "connectedPartyTariffs": [
          {
            "amount": 0,
            "total": 0,
            "quantity": 2,
            "initiator": "+16802155970",
            "recipient": "+19406209915",
            "routeDescription": "Unmatched Call Route - Zero Tariff",
            "transport": "carrier",
            "durationSec": 70.141,
            "vendorCallId": "CA1D7872C0BFB84F5085AFB28D8CB0B688",
            "direction": null
          },
          {
            "amount": 0,
            "total": 0,
            "quantity": 1,
            "initiator": "SYSTEM",
            "recipient": "client:a124c022_f997_43be_93f0_a1c258ba2f36",
            "recipientCountry": null,
            "routeDescription": "High-volume customer - Inbound call surcharge",
            "transport": "voip",
            "durationSec": 56.001,
            "vendorCallId": "CAA2827E40ADE04B1D9CE79104B2B564BD",
            "direction": "outbound"
          }
        ],
        "total": 0
      },
      "user": {
        "email": "Stella95@gmail.com",
        "firstName": "Valentine",
        "jobTitle": "Direct Metrics Strategist",
        "lastName": "Kemmer-Walsh",
        "mobile": "+18755596831",
        "userId": "7dbc1612-6cd3-4264-97c7-acd26a9cd6fb"
      },
      "vendor": "twilio",
      "vendorCallId": "CA4503DBB8EC8E49CABA7BC4951EB4CB8D",
      "waitTime": 13937,
      "waitTimeText": "a few seconds"
    },
    "transcript": {
      "createdAt": 1788927500132,
      "id": "f167aced-a24b-44c6-a976-1a8654563b69",
      "source": {
        "contextId": "32d74f72-acc1-443c-9a80-6d247f63179d",
        "id": "eaf6633f-56ef-4cda-9e4c-48a0b6baa8e9",
        "type": "call"
      },
      "speakers": [
        {
          "displayName": "Mrs. Rosie Torphy",
          "id": "+17547385544",
          "numberE164": "+17547385544"
        }
      ],
      "text": "Sto rem claustrum consequuntur creo aequitas. Cura concedo tardus animus eos adiuvo consectetur concedo defungo. Terminatio color admitto ipsum clam ullam. Aliquid uredo spargo succedo altus spes culpo ulterius. Ex hic depereo annus voluntarius arca perspiciatis voluptatem. Eaque atqui curriculum angustus conicio quo. Dolorum corona amplitudo creator defluo conqueror. Demo cito triduana curia cohibeo denego tepidus. Aufero sub currus amor beatae avaritia sed currus. Caries fugiat attonbitus tunc certus alveus sulum ante corona. Tricesimus consectetur comedo demoror summopere venia enim creo textilis. Comptus subnecto celo cohors depereo. Solum patruus somnus comparo dapifer dolore caecus. Caterva voluptate sum vehemens tumultus vae. Volo unus antea adiuvo aqua. Tener carus vulgivagus. Succurro valens alienus aggero urbs facere sublime occaecati. Certe thema testimonium urbs viduo iusto terror clibanus tersus succurro. Adaugeo coepi magnam curtus supplanto. Virtus et comptus ultio occaecati. Amet benevolentia necessitatibus concido tertius vorax aveho uberrime crastinus triumphus. Maxime arceo cursim ea canonicus quasi cura. Adipisci suffoco tremo. Damno denuo bonus delinquo votum beatus autus ad deleniti administratio. Uter adeptio caecus vicissitudo complectus derelinquo umbra antea cruciamentum. Tum cerno tersus timor debitis tubineus. Amitto arx carmen patior alioqui cultura velociter verecundia. Vulgaris sperno tubineus animus candidus. Aedificium suppellex ceno aufero solus. Tribuo nesciunt annus vulgivagus ter suffragium turpis ullus sperno. Perferendis caste at. Apostolus accusator versus. Sponte vitae delicate velit. Crepusculum tempora adiuvo sopor deleo decretum teneo summa sui vesica. Vociferor abutor vinco deputo iusto mollitia. Decipio brevis crepusculum sumo asporto. Ulciscor canto cultellus civitas coma torqueo titulus. Termes pax vilicus super desino vigor. Taedium adulescens sulum avaritia tabula. Desipio veniam tardus. Aspicio cornu repellat capillus patrocinor vesco tabella thalassinus succurro delectus. Substantia earum coniecto artificiose. Catena paens vorago accusamus celer atque ager certe decerno similique. Derideo tersus adipiscor cruciamentum provident acquiro. Turbo depereo tamisium utrimque distinctio super adhaero ait claro. Aqua calculus ulterius verecundia vinum sophismata benevolentia. Consequatur ocer credo cum cumque. Articulus ultra addo tricesimus torrens patrocinor nam. Sursum amor tertius deludo defetiscor demens. Statua aliqua tricesimus vis adipisci ademptio."
    }
  },
  "id": "5974bbe9-f223-4e5f-bbfd-de493db124aa",
  "timestamp": 1788927500131,
  "type": "call.transcript.created",
  "version": "2020-07-15"
}

json

application/json

Example Responses

No example specified for this content type

call.transcription_completed

POST

https://your-webhook-endpoint.example.com

/call.transcription_completed

call.transcription_completed › Request Body

CallTranscriptionCompletedEvent

created

string · required

UTC timestamp of when the event was emitted

CallEventData · required

id

string · required

The ID of the event

organisationId

string · required

The ID of the organisation that the event belongs to

timestamp

number · required

Unix timestamp of when the event was originally emitted

type

string · const · required

Const value: call.transcription_completed

version

string · required

Event version number, the version is a YYYY-mm-dd formatted string

Example: 2020-07-15

call.transcription_completed › Responses

200

Return a 200 status to indicate that the data was received successfully

No data returned

POST/call.transcription_completed

curl https://your-webhook-endpoint.example.com/call.transcription_completed \
  --request POST \
  --header 'Content-Type: application/json' \
  --data '{
  "created": "2026-09-09T04:18:20.133Z",
  "data": {
    "call": {
      "answeredAt": "2026-09-09T04:18:20.135Z",
      "assignedContact": {},
      "assignedUser": {
        "email": "Lucinda20@yahoo.com",
        "firstName": "Melyssa",
        "jobTitle": "Legacy Identity Manager",
        "lastName": "Hirthe",
        "mobile": "+18825763681",
        "userId": "890cfe49-1908-470b-81b5-92988a7d41ae"
      },
      "companyNumber": "+15017380511",
      "contactNumber": "+12194547420",
      "direction": "inbound",
      "directoryTarget": {
        "displayName": "Derick Zboncak",
        "email": "Daisy.Gislason48@yahoo.com",
        "extension": 3970395,
        "id": "fa721568-c6e1-401f-8d92-11c6f00f41ca",
        "type": "user"
      },
      "duration": 70779,
      "durationText": "a minute",
      "endedAt": "2026-09-09T04:18:20.135Z",
      "forms": [],
      "highlights": [
        {
          "createdAt": "2026-09-09T04:18:20.135Z",
          "id": "b47cf4bd-855f-4f8a-baf2-8527f0874fc8",
          "createdByUser": {
            "mobile": "+15340011793",
            "firstName": "Bradley",
            "lastName": "Lockman-Powlowski",
            "userId": "de88d131-636a-4386-a4ad-6799671e4435",
            "email": "Gerardo_Christiansen@hotmail.com",
            "jobTitle": "District Directives Architect"
          },
          "createdTimestamp": 1788927500135,
          "tags": [
            "pecus"
          ]
        },
        {
          "createdAt": "2026-09-09T04:18:20.135Z",
          "id": "7d81ed86-9777-4b7c-9784-e6037f026136",
          "createdByUser": {
            "mobile": "+19208541365",
            "firstName": "Kristy",
            "lastName": "Schmidt-Swaniawski",
            "userId": "cdd4b853-da3d-4b9c-81ef-2284ae643aee",
            "email": "Myrna.Lubowitz30@hotmail.com",
            "jobTitle": "Chief Quality Architect"
          },
          "createdTimestamp": 1788927500136,
          "tags": [
            "congregatio"
          ]
        }
      ],
      "id": "4a765a82-c2c2-49ba-92dd-4f1cc4af8d20",
      "initiator": "+19803571002",
      "isConference": false,
      "isInternal": false,
      "lastModifiedAt": "2026-09-09T04:18:20.136Z",
      "lastModifiedTimestamp": 1788927500136,
      "outcome": {
        "status": "answered"
      },
      "parties": [
        {
          "id": "+13308435375",
          "type": "phone",
          "isInternal": false,
          "connections": [
            {
              "joinedAt": "2026-09-09T04:18:20.136Z",
              "joinedTimestamp": 1788927500136,
              "leftAt": "2026-09-09T04:18:20.136Z",
              "leftTimestamp": 1788927500136,
              "durationSec": 71,
              "vendorCallId": "CACFE03C88BF39454CB2962C6432DF0902"
            }
          ],
          "displayValue": "+1 641-104-3377"
        },
        {
          "id": "15a9976e-d57c-4a04-81f8-bfaa74e7756f",
          "type": "user",
          "isInternal": true,
          "connections": [
            {
              "joinedAt": "2026-09-09T04:18:20.136Z",
              "joinedTimestamp": 1788927500136,
              "leftAt": "2026-09-09T04:18:20.136Z",
              "leftTimestamp": 1788927500136,
              "durationSec": 55,
              "vendorCallId": "CACED1A2AFD457429E9BDE9BEB0DDDB83E"
            }
          ],
          "dials": [
            {
              "dialTimestamp": 1788927500136,
              "dialAt": "2026-09-09T04:18:20.136Z",
              "reason": "directDial"
            }
          ],
          "extension": 2846385,
          "email": "Darin37@yahoo.com",
          "displayValue": "Drew Larkin-Pfeffer",
          "timezone": "America/Scoresbysund"
        }
      ],
      "recipient": "4890e76c-5e66-4f2a-bae3-ab5811b88a2a",
      "recordings": [
        {
          "id": "26f4fe30-054d-415e-a152-64def7ae0207",
          "callId": "4a765a82-c2c2-49ba-92dd-4f1cc4af8d20",
          "fileSize": 710,
          "duration": 593,
          "startedAt": "2026-09-09T04:18:20.135Z",
          "mimeType": "audio/mpeg",
          "channels": 2,
          "transcript": {
            "id": "531f1b7f-e884-4625-b533-0ee2651ad395",
            "createdAt": 1788927500135,
            "text": "Taceo commodo cubo inflammatio peior. Advoco aeger summopere stabilis cervus voco vulgivagus. Utilis pecus cimentarius amet. Absorbeo apud vulpes sublime circumvenio pauci. Suscipio spoliatio cupiditate brevis auctor demens approbo magnam sunt atque. Vinitor nobis adipisci amplitudo. Vesco cursus vomica stultus dapifer quibusdam vitiosus compello stipes ager. Vergo basium suus speculum. Asporto aestas pauper accendo spiritus decumbo. Aegrotatio officiis labore eos utor depono despecto terebro. Credo vester apparatus bene adinventitias considero verumtamen summa statim. Aduro velum vulariter considero suggero quisquam hic sumptus in illo. Vox adhuc voro defungo quibusdam. Vomito crastinus conservo tondeo. Nam tamisium uterque suggero. Deficio cursim depopulo summopere derelinquo spiculum ulciscor patior correptius volo. Conicio harum demulceo. Confugo itaque tumultus. Antepono cohors eaque ex repellendus denuo assumenda. Curvo arceo deporto thema adsidue acervus. Claustrum audacia calcar copiose calculus neque velit corrigo. Arceo amplus culpa inventore. Timor demoror via vero tripudio. Solutio succurro subvenio suffragium carbo. Defleo commodo tactus abscido deleniti tego asper ullam conitor virtus. Volva alius ustilo conculco voluntarius illo delibero apud abundans. Argumentum coepi sumo vivo perferendis harum quisquam. Quasi cena adaugeo inventore ceno veritas valde tricesimus esse. Termes dens censura ante. Aperiam adflicto calamitas argumentum. Vinco porro admoneo conscendo. Peior synagoga laudantium. Delicate atque debilito audio speculum. Cogo strenuus ratione adsuesco universe. Nesciunt tot sum explicabo. Cum aedificium infit aggero a. Traho laudantium somniculosus vulnus cibo et. Contabesco aequus illo custodia patrocinor desidero. Ulterius tondeo reiciendis defaeco absum denego. Conspergo tergo patior bos cedo termes. Sonitus ustilo cursim canis cenaculum vilitas depulso peior quis sonitus. Theologus atrox administratio copia conturbo cubo aestas. Tergeo aetas uxor tremo bis. Tantum absorbeo acervus. Demergo ambitus vinco angustus vis occaecati ciminatio sequi. Amo cruentus delego animus contra aestas aufero. Valeo molestiae quam laudantium. Solvo voluptatum aro fugit autus. Attonbitus cedo compello vesica. Caecus spes suffragium volubilis contigo.",
            "speakers": [
              {
                "displayName": "Raheem Larkin",
                "id": "+13954938726",
                "numberE164": "+13954938726"
              }
            ],
            "source": {
              "id": "26f4fe30-054d-415e-a152-64def7ae0207",
              "type": "call",
              "contextId": "4a765a82-c2c2-49ba-92dd-4f1cc4af8d20"
            }
          }
        },
        {
          "id": "d448e89e-64b7-4b5d-8843-ea599938d21c",
          "callId": "4a765a82-c2c2-49ba-92dd-4f1cc4af8d20",
          "fileSize": 633,
          "duration": 892,
          "startedAt": "2026-09-09T04:18:20.135Z",
          "mimeType": "audio/mpeg",
          "channels": 2,
          "transcript": {
            "id": "a5c9d42c-0ae5-4d8d-b434-59079dec9596",
            "createdAt": 1788927500135,
            "text": "Nostrum absum deleniti aedificium stillicidium similique cito. Coepi aegre vehemens cattus sed alius deludo deputo. Torrens desparatus denego damno virtus sumo curiositas suscipio totam porro. Adiuvo degenero aeternus architecto modi suus nisi caste coruscus. Voluptatibus conforto voveo arma speculum agnitio umerus nostrum. Optio sulum cur solitudo saepe caveo vicissitudo. Usitas arca amaritudo urbs. Laboriosam crebro vulgivagus contra cresco atqui. Amitto angelus argumentum a vomito asperiores crustulum. Caelestis derideo pecto. Ver summopere temeritas veritas corrigo aut capto. Tametsi verecundia studio vestrum quibusdam sperno apparatus. Placeat abstergo acsi cedo taceo. Summopere tantillus clibanus decumbo accedo. Cena caput sopor solvo via curo. Cognomen careo degero quos pecco. Abduco assentator armarium spiculum varietas blanditiis armarium apparatus. Beneficium tumultus atque ademptio cicuta cultellus. Canto conduco exercitationem animi usque damnatio. Utrum arguo templum viridis. Spoliatio eveniet considero taedium depraedor ater valetudo. Surgo spiritus despecto amet. Accusator triumphus delicate. Coruscus atrox suffoco caste clibanus correptius degenero tego videlicet. Defendo thesis sumo dicta solio tripudio. Sortitus arx varius apto. Sed nulla degero strenuus. Benigne velociter curia veritatis adulescens depereo blandior ascisco cenaculum. Talus adiuvo agnosco soluta cogo nemo libero capio. Subiungo minus sed solus uredo officiis crepusculum charisma. Bardus beatae speculum subvenio venia textor civis amitto comedo. Creator creptio tremo. Calculus defungo cedo bis cui deorsum videlicet assumenda aspernatur. Taedium expedita ratione audentia depraedor arbustum velum. Apparatus conqueror tertius curso taedium vehemens appositus capitulus tenetur. Turbo caritas inflammatio. Vindico vomica dignissimos corporis caritas civis ubi. Sponte currus vesper cum summa desolo calco molestiae super stips. Clibanus victus umquam. Defungo corpus tremo magnam adsum amissio. Cornu praesentium terga. Patior spoliatio venio aggero thymum torqueo vehemens cubicularis. Sapiente terminatio inflammatio allatus adduco tametsi apparatus acies via. Velut itaque spectaculum tactus viriliter. Audeo statim concido urbs vindico aggero celebrer accendo demulceo necessitatibus. Unus vito adhaero cupiditate volaticus doloremque cogo cohibeo candidus nam. Curtus charisma voluntarius bene viridis. Comis cupiditas tamen peior aliqua auxilium valens. Spoliatio depraedor tumultus sursum quia. Turpis absens autus cuius.",
            "speakers": [
              {
                "displayName": "Norman Williamson",
                "id": "+14360568340",
                "numberE164": "+14360568340"
              }
            ],
            "source": {
              "id": "d448e89e-64b7-4b5d-8843-ea599938d21c",
              "type": "call",
              "contextId": "4a765a82-c2c2-49ba-92dd-4f1cc4af8d20"
            }
          }
        }
      ],
      "startedAt": "2026-09-09T04:18:20.136Z",
      "startedTimestamp": 1788927500136,
      "status": "ended",
      "summary": {
        "companyNumberDescription": "Called in to +16458126110",
        "contactNumberDescription": "Called in from +14779172892",
        "header": "Inbound call from +10246508876 to Ira Hand",
        "outcome": "Spoke for a minute"
      },
      "tariff": {
        "connectedPartyTariffs": [
          {
            "amount": 0,
            "total": 0,
            "quantity": 2,
            "initiator": "+15804529140",
            "recipient": "+16973707177",
            "routeDescription": "Unmatched Call Route - Zero Tariff",
            "transport": "carrier",
            "durationSec": 70.141,
            "vendorCallId": "CA67DE0D83AAEF453F88A7BDE2DAD476F8",
            "direction": null
          },
          {
            "amount": 0,
            "total": 0,
            "quantity": 1,
            "initiator": "SYSTEM",
            "recipient": "client:4a0e138d_2762_41a4_95d0_de263389626f",
            "recipientCountry": null,
            "routeDescription": "High-volume customer - Inbound call surcharge",
            "transport": "voip",
            "durationSec": 56.001,
            "vendorCallId": "CA4BD5B14E10C243A091C8C95BBE06D316",
            "direction": "outbound"
          }
        ],
        "total": 0
      },
      "user": {
        "email": "Chris37@yahoo.com",
        "firstName": "Julia",
        "jobTitle": "National Creative Designer",
        "lastName": "Hartmann",
        "mobile": "+10454060048",
        "userId": "832fbb19-843b-4806-9310-3b87084057f5"
      },
      "vendor": "twilio",
      "vendorCallId": "CAF78ADC613380482DA7031E97FBF4BFB5",
      "waitTime": 13937,
      "waitTimeText": "a few seconds"
    }
  },
  "id": "4a243dd2-532c-4512-b2be-23175ea1c3a9",
  "timestamp": 1788927500133,
  "type": "call.transcription_completed",
  "version": "2020-07-15"
}'

Example Request Body

{
  "created": "2026-09-09T04:18:20.133Z",
  "data": {
    "call": {
      "answeredAt": "2026-09-09T04:18:20.135Z",
      "assignedContact": {},
      "assignedUser": {
        "email": "Lucinda20@yahoo.com",
        "firstName": "Melyssa",
        "jobTitle": "Legacy Identity Manager",
        "lastName": "Hirthe",
        "mobile": "+18825763681",
        "userId": "890cfe49-1908-470b-81b5-92988a7d41ae"
      },
      "companyNumber": "+15017380511",
      "contactNumber": "+12194547420",
      "direction": "inbound",
      "directoryTarget": {
        "displayName": "Derick Zboncak",
        "email": "Daisy.Gislason48@yahoo.com",
        "extension": 3970395,
        "id": "fa721568-c6e1-401f-8d92-11c6f00f41ca",
        "type": "user"
      },
      "duration": 70779,
      "durationText": "a minute",
      "endedAt": "2026-09-09T04:18:20.135Z",
      "forms": [],
      "highlights": [
        {
          "createdAt": "2026-09-09T04:18:20.135Z",
          "id": "b47cf4bd-855f-4f8a-baf2-8527f0874fc8",
          "createdByUser": {
            "mobile": "+15340011793",
            "firstName": "Bradley",
            "lastName": "Lockman-Powlowski",
            "userId": "de88d131-636a-4386-a4ad-6799671e4435",
            "email": "Gerardo_Christiansen@hotmail.com",
            "jobTitle": "District Directives Architect"
          },
          "createdTimestamp": 1788927500135,
          "tags": [
            "pecus"
          ]
        },
        {
          "createdAt": "2026-09-09T04:18:20.135Z",
          "id": "7d81ed86-9777-4b7c-9784-e6037f026136",
          "createdByUser": {
            "mobile": "+19208541365",
            "firstName": "Kristy",
            "lastName": "Schmidt-Swaniawski",
            "userId": "cdd4b853-da3d-4b9c-81ef-2284ae643aee",
            "email": "Myrna.Lubowitz30@hotmail.com",
            "jobTitle": "Chief Quality Architect"
          },
          "createdTimestamp": 1788927500136,
          "tags": [
            "congregatio"
          ]
        }
      ],
      "id": "4a765a82-c2c2-49ba-92dd-4f1cc4af8d20",
      "initiator": "+19803571002",
      "isConference": false,
      "isInternal": false,
      "lastModifiedAt": "2026-09-09T04:18:20.136Z",
      "lastModifiedTimestamp": 1788927500136,
      "outcome": {
        "status": "answered"
      },
      "parties": [
        {
          "id": "+13308435375",
          "type": "phone",
          "isInternal": false,
          "connections": [
            {
              "joinedAt": "2026-09-09T04:18:20.136Z",
              "joinedTimestamp": 1788927500136,
              "leftAt": "2026-09-09T04:18:20.136Z",
              "leftTimestamp": 1788927500136,
              "durationSec": 71,
              "vendorCallId": "CACFE03C88BF39454CB2962C6432DF0902"
            }
          ],
          "displayValue": "+1 641-104-3377"
        },
        {
          "id": "15a9976e-d57c-4a04-81f8-bfaa74e7756f",
          "type": "user",
          "isInternal": true,
          "connections": [
            {
              "joinedAt": "2026-09-09T04:18:20.136Z",
              "joinedTimestamp": 1788927500136,
              "leftAt": "2026-09-09T04:18:20.136Z",
              "leftTimestamp": 1788927500136,
              "durationSec": 55,
              "vendorCallId": "CACED1A2AFD457429E9BDE9BEB0DDDB83E"
            }
          ],
          "dials": [
            {
              "dialTimestamp": 1788927500136,
              "dialAt": "2026-09-09T04:18:20.136Z",
              "reason": "directDial"
            }
          ],
          "extension": 2846385,
          "email": "Darin37@yahoo.com",
          "displayValue": "Drew Larkin-Pfeffer",
          "timezone": "America/Scoresbysund"
        }
      ],
      "recipient": "4890e76c-5e66-4f2a-bae3-ab5811b88a2a",
      "recordings": [
        {
          "id": "26f4fe30-054d-415e-a152-64def7ae0207",
          "callId": "4a765a82-c2c2-49ba-92dd-4f1cc4af8d20",
          "fileSize": 710,
          "duration": 593,
          "startedAt": "2026-09-09T04:18:20.135Z",
          "mimeType": "audio/mpeg",
          "channels": 2,
          "transcript": {
            "id": "531f1b7f-e884-4625-b533-0ee2651ad395",
            "createdAt": 1788927500135,
            "text": "Taceo commodo cubo inflammatio peior. Advoco aeger summopere stabilis cervus voco vulgivagus. Utilis pecus cimentarius amet. Absorbeo apud vulpes sublime circumvenio pauci. Suscipio spoliatio cupiditate brevis auctor demens approbo magnam sunt atque. Vinitor nobis adipisci amplitudo. Vesco cursus vomica stultus dapifer quibusdam vitiosus compello stipes ager. Vergo basium suus speculum. Asporto aestas pauper accendo spiritus decumbo. Aegrotatio officiis labore eos utor depono despecto terebro. Credo vester apparatus bene adinventitias considero verumtamen summa statim. Aduro velum vulariter considero suggero quisquam hic sumptus in illo. Vox adhuc voro defungo quibusdam. Vomito crastinus conservo tondeo. Nam tamisium uterque suggero. Deficio cursim depopulo summopere derelinquo spiculum ulciscor patior correptius volo. Conicio harum demulceo. Confugo itaque tumultus. Antepono cohors eaque ex repellendus denuo assumenda. Curvo arceo deporto thema adsidue acervus. Claustrum audacia calcar copiose calculus neque velit corrigo. Arceo amplus culpa inventore. Timor demoror via vero tripudio. Solutio succurro subvenio suffragium carbo. Defleo commodo tactus abscido deleniti tego asper ullam conitor virtus. Volva alius ustilo conculco voluntarius illo delibero apud abundans. Argumentum coepi sumo vivo perferendis harum quisquam. Quasi cena adaugeo inventore ceno veritas valde tricesimus esse. Termes dens censura ante. Aperiam adflicto calamitas argumentum. Vinco porro admoneo conscendo. Peior synagoga laudantium. Delicate atque debilito audio speculum. Cogo strenuus ratione adsuesco universe. Nesciunt tot sum explicabo. Cum aedificium infit aggero a. Traho laudantium somniculosus vulnus cibo et. Contabesco aequus illo custodia patrocinor desidero. Ulterius tondeo reiciendis defaeco absum denego. Conspergo tergo patior bos cedo termes. Sonitus ustilo cursim canis cenaculum vilitas depulso peior quis sonitus. Theologus atrox administratio copia conturbo cubo aestas. Tergeo aetas uxor tremo bis. Tantum absorbeo acervus. Demergo ambitus vinco angustus vis occaecati ciminatio sequi. Amo cruentus delego animus contra aestas aufero. Valeo molestiae quam laudantium. Solvo voluptatum aro fugit autus. Attonbitus cedo compello vesica. Caecus spes suffragium volubilis contigo.",
            "speakers": [
              {
                "displayName": "Raheem Larkin",
                "id": "+13954938726",
                "numberE164": "+13954938726"
              }
            ],
            "source": {
              "id": "26f4fe30-054d-415e-a152-64def7ae0207",
              "type": "call",
              "contextId": "4a765a82-c2c2-49ba-92dd-4f1cc4af8d20"
            }
          }
        },
        {
          "id": "d448e89e-64b7-4b5d-8843-ea599938d21c",
          "callId": "4a765a82-c2c2-49ba-92dd-4f1cc4af8d20",
          "fileSize": 633,
          "duration": 892,
          "startedAt": "2026-09-09T04:18:20.135Z",
          "mimeType": "audio/mpeg",
          "channels": 2,
          "transcript": {
            "id": "a5c9d42c-0ae5-4d8d-b434-59079dec9596",
            "createdAt": 1788927500135,
            "text": "Nostrum absum deleniti aedificium stillicidium similique cito. Coepi aegre vehemens cattus sed alius deludo deputo. Torrens desparatus denego damno virtus sumo curiositas suscipio totam porro. Adiuvo degenero aeternus architecto modi suus nisi caste coruscus. Voluptatibus conforto voveo arma speculum agnitio umerus nostrum. Optio sulum cur solitudo saepe caveo vicissitudo. Usitas arca amaritudo urbs. Laboriosam crebro vulgivagus contra cresco atqui. Amitto angelus argumentum a vomito asperiores crustulum. Caelestis derideo pecto. Ver summopere temeritas veritas corrigo aut capto. Tametsi verecundia studio vestrum quibusdam sperno apparatus. Placeat abstergo acsi cedo taceo. Summopere tantillus clibanus decumbo accedo. Cena caput sopor solvo via curo. Cognomen careo degero quos pecco. Abduco assentator armarium spiculum varietas blanditiis armarium apparatus. Beneficium tumultus atque ademptio cicuta cultellus. Canto conduco exercitationem animi usque damnatio. Utrum arguo templum viridis. Spoliatio eveniet considero taedium depraedor ater valetudo. Surgo spiritus despecto amet. Accusator triumphus delicate. Coruscus atrox suffoco caste clibanus correptius degenero tego videlicet. Defendo thesis sumo dicta solio tripudio. Sortitus arx varius apto. Sed nulla degero strenuus. Benigne velociter curia veritatis adulescens depereo blandior ascisco cenaculum. Talus adiuvo agnosco soluta cogo nemo libero capio. Subiungo minus sed solus uredo officiis crepusculum charisma. Bardus beatae speculum subvenio venia textor civis amitto comedo. Creator creptio tremo. Calculus defungo cedo bis cui deorsum videlicet assumenda aspernatur. Taedium expedita ratione audentia depraedor arbustum velum. Apparatus conqueror tertius curso taedium vehemens appositus capitulus tenetur. Turbo caritas inflammatio. Vindico vomica dignissimos corporis caritas civis ubi. Sponte currus vesper cum summa desolo calco molestiae super stips. Clibanus victus umquam. Defungo corpus tremo magnam adsum amissio. Cornu praesentium terga. Patior spoliatio venio aggero thymum torqueo vehemens cubicularis. Sapiente terminatio inflammatio allatus adduco tametsi apparatus acies via. Velut itaque spectaculum tactus viriliter. Audeo statim concido urbs vindico aggero celebrer accendo demulceo necessitatibus. Unus vito adhaero cupiditate volaticus doloremque cogo cohibeo candidus nam. Curtus charisma voluntarius bene viridis. Comis cupiditas tamen peior aliqua auxilium valens. Spoliatio depraedor tumultus sursum quia. Turpis absens autus cuius.",
            "speakers": [
              {
                "displayName": "Norman Williamson",
                "id": "+14360568340",
                "numberE164": "+14360568340"
              }
            ],
            "source": {
              "id": "d448e89e-64b7-4b5d-8843-ea599938d21c",
              "type": "call",
              "contextId": "4a765a82-c2c2-49ba-92dd-4f1cc4af8d20"
            }
          }
        }
      ],
      "startedAt": "2026-09-09T04:18:20.136Z",
      "startedTimestamp": 1788927500136,
      "status": "ended",
      "summary": {
        "companyNumberDescription": "Called in to +16458126110",
        "contactNumberDescription": "Called in from +14779172892",
        "header": "Inbound call from +10246508876 to Ira Hand",
        "outcome": "Spoke for a minute"
      },
      "tariff": {
        "connectedPartyTariffs": [
          {
            "amount": 0,
            "total": 0,
            "quantity": 2,
            "initiator": "+15804529140",
            "recipient": "+16973707177",
            "routeDescription": "Unmatched Call Route - Zero Tariff",
            "transport": "carrier",
            "durationSec": 70.141,
            "vendorCallId": "CA67DE0D83AAEF453F88A7BDE2DAD476F8",
            "direction": null
          },
          {
            "amount": 0,
            "total": 0,
            "quantity": 1,
            "initiator": "SYSTEM",
            "recipient": "client:4a0e138d_2762_41a4_95d0_de263389626f",
            "recipientCountry": null,
            "routeDescription": "High-volume customer - Inbound call surcharge",
            "transport": "voip",
            "durationSec": 56.001,
            "vendorCallId": "CA4BD5B14E10C243A091C8C95BBE06D316",
            "direction": "outbound"
          }
        ],
        "total": 0
      },
      "user": {
        "email": "Chris37@yahoo.com",
        "firstName": "Julia",
        "jobTitle": "National Creative Designer",
        "lastName": "Hartmann",
        "mobile": "+10454060048",
        "userId": "832fbb19-843b-4806-9310-3b87084057f5"
      },
      "vendor": "twilio",
      "vendorCallId": "CAF78ADC613380482DA7031E97FBF4BFB5",
      "waitTime": 13937,
      "waitTimeText": "a few seconds"
    }
  },
  "id": "4a243dd2-532c-4512-b2be-23175ea1c3a9",
  "timestamp": 1788927500133,
  "type": "call.transcription_completed",
  "version": "2020-07-15"
}

json

application/json

Example Responses

No example specified for this content type

call.voicemail.available

POST

https://your-webhook-endpoint.example.com

/call.voicemail.available

call.voicemail.available › Request Body

CallVoicemailAvailableEvent

created

string · required

UTC timestamp of when the event was emitted

CallVoicemailEventData · required

id

string · required

The ID of the event

organisationId

string · required

The ID of the organisation that the event belongs to

timestamp

number · required

Unix timestamp of when the event was originally emitted

type

string · const · required

Const value: call.voicemail.available

version

string · required

Event version number, the version is a YYYY-mm-dd formatted string

Example: 2020-07-15

call.voicemail.available › Responses

200

Return a 200 status to indicate that the data was received successfully

No data returned

POST/call.voicemail.available

curl https://your-webhook-endpoint.example.com/call.voicemail.available \
  --request POST \
  --header 'Content-Type: application/json' \
  --data '{
  "created": "2026-09-09T04:18:20.115Z",
  "data": {
    "call": {
      "assignedContact": {},
      "assignedUser": {},
      "companyNumber": "+19814017944",
      "contactNumber": "+11775382764",
      "direction": "inbound",
      "directoryTarget": {
        "displayName": "Sue Pfannerstill",
        "email": "Jett64@hotmail.com",
        "extension": 1876579,
        "id": "9570a507-8323-4f47-978a-988759ef5ac6",
        "type": "user"
      },
      "duration": 37315,
      "durationText": "a few seconds",
      "endedAt": "2026-09-09T04:18:20.116Z",
      "forms": [],
      "highlights": [],
      "id": "aee8bece-2e4f-471e-82d4-3965d1164ef5",
      "initiator": "+19739424044",
      "isConference": false,
      "isInternal": false,
      "lastModifiedAt": "2026-09-09T04:18:20.116Z",
      "lastModifiedTimestamp": 1788927500116,
      "outcome": {
        "reason": "noOnePickedUp",
        "status": "missed"
      },
      "parties": [
        {
          "isInternal": false,
          "displayValue": "+1 129-010-6550",
          "id": "+12006976570",
          "type": "phone",
          "connections": [
            {
              "joinedTimestamp": 1788927500116,
              "leftAt": "2026-09-09T04:18:20.116Z",
              "leftTimestamp": 1788927500116,
              "durationSec": 38,
              "vendorCallId": "CA444561B22EE44D06849433F08C8AAE0D",
              "joinedAt": "2026-09-09T04:18:20.116Z"
            }
          ]
        },
        {
          "isInternal": true,
          "displayValue": "Dr. Billie Hane",
          "dials": [
            {
              "dialTimestamp": 1788927500116,
              "reason": "directDial",
              "dialAt": "2026-09-09T04:18:20.116Z"
            }
          ],
          "extension": 1664505,
          "id": "bf30dbf4-3e52-4204-b88c-ad052493bd8e",
          "type": "user",
          "email": "Luz.Bauch79@hotmail.com",
          "timezone": "Europe/Madrid"
        }
      ],
      "recipient": "624ec58c-ed4f-45b5-8cc5-d7af1c38acfa",
      "recordings": [],
      "startedAt": "2026-09-09T04:18:20.116Z",
      "startedTimestamp": 1788927500116,
      "status": "missed",
      "summary": {
        "companyNumberDescription": "Called in to +15417942372",
        "contactNumberDescription": "Called in from +11493183571",
        "header": "Inbound call from +19054628360 to Pam Howe",
        "outcome": "Missed call"
      },
      "user": {},
      "vendor": "twilio",
      "vendorCallId": "CA01B1908D21B249288EAE175EA04A1222",
      "voicemail": {
        "duration": 11,
        "durationText": "0:11",
        "id": "770b653b-296e-45c2-86fd-39e47bdef9c7",
        "transcription": "Sto unus pax. Vesica aetas vitium. Compello correptius comes coepi arto tener umerus testimonium vociferor solvo. Non uter quos adipiscor textilis talus caterva caute dignissimos tego.",
        "transcriptionConfidence": 0.6608153581619263
      },
      "waitTime": 37315,
      "waitTimeText": "a few seconds"
    },
    "voicemail": {
      "duration": 11,
      "durationText": "0:11",
      "id": "770b653b-296e-45c2-86fd-39e47bdef9c7",
      "recordingUrl": "https://slight-corral.info/",
      "recordingUrlExpiresTimestamp": 1788927500116,
      "transcription": "Sto unus pax. Vesica aetas vitium. Compello correptius comes coepi arto tener umerus testimonium vociferor solvo. Non uter quos adipiscor textilis talus caterva caute dignissimos tego.",
      "transcriptionConfidence": 0.6608153581619263
    }
  },
  "id": "93009e65-3a22-4514-9b99-c21aad3f21f1",
  "timestamp": 1788927500115,
  "type": "call.voicemail.available",
  "version": "2020-07-15"
}'

Example Request Body

{
  "created": "2026-09-09T04:18:20.115Z",
  "data": {
    "call": {
      "assignedContact": {},
      "assignedUser": {},
      "companyNumber": "+19814017944",
      "contactNumber": "+11775382764",
      "direction": "inbound",
      "directoryTarget": {
        "displayName": "Sue Pfannerstill",
        "email": "Jett64@hotmail.com",
        "extension": 1876579,
        "id": "9570a507-8323-4f47-978a-988759ef5ac6",
        "type": "user"
      },
      "duration": 37315,
      "durationText": "a few seconds",
      "endedAt": "2026-09-09T04:18:20.116Z",
      "forms": [],
      "highlights": [],
      "id": "aee8bece-2e4f-471e-82d4-3965d1164ef5",
      "initiator": "+19739424044",
      "isConference": false,
      "isInternal": false,
      "lastModifiedAt": "2026-09-09T04:18:20.116Z",
      "lastModifiedTimestamp": 1788927500116,
      "outcome": {
        "reason": "noOnePickedUp",
        "status": "missed"
      },
      "parties": [
        {
          "isInternal": false,
          "displayValue": "+1 129-010-6550",
          "id": "+12006976570",
          "type": "phone",
          "connections": [
            {
              "joinedTimestamp": 1788927500116,
              "leftAt": "2026-09-09T04:18:20.116Z",
              "leftTimestamp": 1788927500116,
              "durationSec": 38,
              "vendorCallId": "CA444561B22EE44D06849433F08C8AAE0D",
              "joinedAt": "2026-09-09T04:18:20.116Z"
            }
          ]
        },
        {
          "isInternal": true,
          "displayValue": "Dr. Billie Hane",
          "dials": [
            {
              "dialTimestamp": 1788927500116,
              "reason": "directDial",
              "dialAt": "2026-09-09T04:18:20.116Z"
            }
          ],
          "extension": 1664505,
          "id": "bf30dbf4-3e52-4204-b88c-ad052493bd8e",
          "type": "user",
          "email": "Luz.Bauch79@hotmail.com",
          "timezone": "Europe/Madrid"
        }
      ],
      "recipient": "624ec58c-ed4f-45b5-8cc5-d7af1c38acfa",
      "recordings": [],
      "startedAt": "2026-09-09T04:18:20.116Z",
      "startedTimestamp": 1788927500116,
      "status": "missed",
      "summary": {
        "companyNumberDescription": "Called in to +15417942372",
        "contactNumberDescription": "Called in from +11493183571",
        "header": "Inbound call from +19054628360 to Pam Howe",
        "outcome": "Missed call"
      },
      "user": {},
      "vendor": "twilio",
      "vendorCallId": "CA01B1908D21B249288EAE175EA04A1222",
      "voicemail": {
        "duration": 11,
        "durationText": "0:11",
        "id": "770b653b-296e-45c2-86fd-39e47bdef9c7",
        "transcription": "Sto unus pax. Vesica aetas vitium. Compello correptius comes coepi arto tener umerus testimonium vociferor solvo. Non uter quos adipiscor textilis talus caterva caute dignissimos tego.",
        "transcriptionConfidence": 0.6608153581619263
      },
      "waitTime": 37315,
      "waitTimeText": "a few seconds"
    },
    "voicemail": {
      "duration": 11,
      "durationText": "0:11",
      "id": "770b653b-296e-45c2-86fd-39e47bdef9c7",
      "recordingUrl": "https://slight-corral.info/",
      "recordingUrlExpiresTimestamp": 1788927500116,
      "transcription": "Sto unus pax. Vesica aetas vitium. Compello correptius comes coepi arto tener umerus testimonium vociferor solvo. Non uter quos adipiscor textilis talus caterva caute dignissimos tego.",
      "transcriptionConfidence": 0.6608153581619263
    }
  },
  "id": "93009e65-3a22-4514-9b99-c21aad3f21f1",
  "timestamp": 1788927500115,
  "type": "call.voicemail.available",
  "version": "2020-07-15"
}

json

application/json

Example Responses

No example specified for this content type

Call Lifecycle Events Call Contact Events

call.recording.available

POST

https://your-webhook-endpoint.example.com

/call.recording.available

call.recording.available › Request Body

CallRecordingAvailableEvent

created

string · required

UTC timestamp of when the event was emitted

CallRecordingEventData · required

id

string · required

The ID of the event

organisationId

string · required

The ID of the organisation that the event belongs to

timestamp

number · required

Unix timestamp of when the event was originally emitted

type

string · const · required

Const value: call.recording.available

version

string · required

Event version number, the version is a YYYY-mm-dd formatted string

Example: 2020-07-15

call.recording.available › Responses

200

Return a 200 status to indicate that the data was received successfully

No data returned

call.transcript.created

POST

https://your-webhook-endpoint.example.com

/call.transcript.created

call.transcript.created › Request Body

CallTranscriptCreatedEvent

created

string · required

UTC timestamp of when the event was emitted

CallTranscriptEventData · required

id

string · required

The ID of the event

organisationId

string · required

The ID of the organisation that the event belongs to

timestamp

number · required

Unix timestamp of when the event was originally emitted

type

string · const · required

Const value: call.transcript.created

version

string · required

Event version number, the version is a YYYY-mm-dd formatted string

Example: 2020-07-15

call.transcript.created › Responses

200

Return a 200 status to indicate that the data was received successfully

No data returned

call.transcription_completed

POST

https://your-webhook-endpoint.example.com

/call.transcription_completed

call.transcription_completed › Request Body

CallTranscriptionCompletedEvent

created

string · required

UTC timestamp of when the event was emitted

CallEventData · required

id

string · required

The ID of the event

organisationId

string · required

The ID of the organisation that the event belongs to

timestamp

number · required

Unix timestamp of when the event was originally emitted

type

string · const · required

Const value: call.transcription_completed

version

string · required

Event version number, the version is a YYYY-mm-dd formatted string

Example: 2020-07-15

call.transcription_completed › Responses

200

Return a 200 status to indicate that the data was received successfully

No data returned

call.voicemail.available

POST

https://your-webhook-endpoint.example.com

/call.voicemail.available

call.voicemail.available › Request Body

CallVoicemailAvailableEvent

created

string · required

UTC timestamp of when the event was emitted

CallVoicemailEventData · required

id

string · required

The ID of the event

organisationId

string · required

The ID of the organisation that the event belongs to

timestamp

number · required

Unix timestamp of when the event was originally emitted

type

string · const · required

Const value: call.voicemail.available

version

string · required

Event version number, the version is a YYYY-mm-dd formatted string

Example: 2020-07-15

call.voicemail.available › Responses

200

Return a 200 status to indicate that the data was received successfully

No data returned