Call Media Events

Events emitted when call recordings, transcripts and voicemail become available.

call.recording.available

POST

https://your-webhook-endpoint.example.com

/call.recording.available

call.recording.available › Request Body

CallRecordingAvailableEvent

created

string · required

UTC timestamp of when the event was emitted

CallRecordingEventData · required

id

string · required

The ID of the event

organisationId

string · required

The ID of the organisation that the event belongs to

timestamp

number · required

Unix timestamp of when the event was originally emitted

type

string · const · required

Const value: call.recording.available

version

string · required

Event version number, the version is a YYYY-mm-dd formatted string

Example: 2020-07-15

call.recording.available › Responses

200

Return a 200 status to indicate that the data was received successfully

No data returned

POST/call.recording.available

curl https://your-webhook-endpoint.example.com/call.recording.available \
  --request POST \
  --header 'Content-Type: application/json' \
  --data '{
  "created": "2026-08-20T01:18:04.174Z",
  "data": {
    "call": {
      "answeredAt": "2026-08-20T01:18:04.175Z",
      "assignedContact": {},
      "assignedUser": {
        "email": "Summer.Kovacek76@gmail.com",
        "firstName": "Tod",
        "jobTitle": "Corporate Interactions Associate",
        "lastName": "Nader",
        "mobile": "+14048335182",
        "userId": "07256d11-408b-4a41-8b7e-763ad0850b6e"
      },
      "companyNumber": "+14742487395",
      "contactNumber": "+19584777035",
      "direction": "inbound",
      "directoryTarget": {
        "displayName": "Homer Denesik",
        "email": "Myrtle.Sauer11@hotmail.com",
        "extension": 7635565,
        "id": "215f1312-ee5e-4303-acab-012b11bc5e7f",
        "type": "user"
      },
      "duration": 70779,
      "durationText": "a minute",
      "endedAt": "2026-08-20T01:18:04.175Z",
      "forms": [],
      "highlights": [
        {
          "createdAt": "2026-08-20T01:18:04.175Z",
          "id": "fe387417-9819-450c-bc2c-a637f5820be4",
          "createdByUser": {
            "mobile": "+17064182150",
            "firstName": "Faith",
            "lastName": "Breitenberg",
            "userId": "50cba7a8-1391-488f-b4cd-745f5ae79837",
            "email": "Kelli88@gmail.com",
            "jobTitle": "Legacy Markets Analyst"
          },
          "createdTimestamp": 1787188684175,
          "tags": [
            "stips"
          ]
        },
        {
          "createdAt": "2026-08-20T01:18:04.175Z",
          "id": "15adb534-b4f1-4d31-bc2a-78b4f50a2acc",
          "createdByUser": {
            "mobile": "+17455976538",
            "firstName": "Quentin",
            "lastName": "Hermiston",
            "userId": "0fefb3cf-49da-4c75-a346-b8f5e5b7d6d3",
            "email": "Danielle_Welch83@hotmail.com",
            "jobTitle": "Dynamic Markets Officer"
          },
          "createdTimestamp": 1787188684175,
          "tags": [
            "iusto"
          ]
        }
      ],
      "id": "8b36527f-84ed-4945-b46d-40ff270abccb",
      "initiator": "+17030752579",
      "isConference": false,
      "isInternal": false,
      "lastModifiedAt": "2026-08-20T01:18:04.175Z",
      "lastModifiedTimestamp": 1787188684175,
      "outcome": {
        "status": "answered"
      },
      "parties": [
        {
          "id": "+12981020546",
          "type": "phone",
          "isInternal": false,
          "connections": [
            {
              "joinedAt": "2026-08-20T01:18:04.175Z",
              "joinedTimestamp": 1787188684175,
              "leftAt": "2026-08-20T01:18:04.175Z",
              "leftTimestamp": 1787188684175,
              "durationSec": 71,
              "vendorCallId": "CAFC63BBF37523418DAB78DFAC1863DF2E"
            }
          ],
          "displayValue": "+1 828-242-9560"
        },
        {
          "id": "b4d327cc-1dd8-4fa4-8480-47352b93af47",
          "type": "user",
          "isInternal": true,
          "connections": [
            {
              "joinedAt": "2026-08-20T01:18:04.175Z",
              "joinedTimestamp": 1787188684175,
              "leftAt": "2026-08-20T01:18:04.175Z",
              "leftTimestamp": 1787188684175,
              "durationSec": 55,
              "vendorCallId": "CAC6961B30A2A741139F56810F0CA4006A"
            }
          ],
          "dials": [
            {
              "dialTimestamp": 1787188684175,
              "dialAt": "2026-08-20T01:18:04.175Z",
              "reason": "directDial"
            }
          ],
          "extension": 2223980,
          "email": "Don_Bruen26@yahoo.com",
          "displayValue": "Terri Nitzsche",
          "timezone": "America/Argentina/La_Rioja"
        }
      ],
      "recipient": "79d439aa-67c0-40ba-b665-5546c2fb7567",
      "recordings": [
        {
          "id": "a35a8759-6929-4640-8258-7f09f078ba11",
          "callId": "8b36527f-84ed-4945-b46d-40ff270abccb",
          "fileSize": 349,
          "duration": 631,
          "startedAt": "2026-08-20T01:18:04.174Z",
          "mimeType": "audio/mpeg",
          "channels": 1
        }
      ],
      "startedAt": "2026-08-20T01:18:04.175Z",
      "startedTimestamp": 1787188684175,
      "status": "ended",
      "summary": {
        "companyNumberDescription": "Called in to +12993015096",
        "contactNumberDescription": "Called in from +11548397889",
        "header": "Inbound call from +18176448563 to Ruth Walsh",
        "outcome": "Spoke for a minute"
      },
      "tariff": {
        "connectedPartyTariffs": [
          {
            "amount": 0,
            "total": 0,
            "quantity": 2,
            "initiator": "+14339757259",
            "recipient": "+19093060350",
            "routeDescription": "Unmatched Call Route - Zero Tariff",
            "transport": "carrier",
            "durationSec": 70.141,
            "vendorCallId": "CA8C40BE54C33A4879AD8133DAD579B954",
            "direction": null
          },
          {
            "amount": 0,
            "total": 0,
            "quantity": 1,
            "initiator": "SYSTEM",
            "recipient": "client:93017cc5_c8ae_4de6_b3dd_c3ae6070ff4a",
            "recipientCountry": null,
            "routeDescription": "High-volume customer - Inbound call surcharge",
            "transport": "voip",
            "durationSec": 56.001,
            "vendorCallId": "CA32D8FED3B01348EE936204DE59455E6C",
            "direction": "outbound"
          }
        ],
        "total": 0
      },
      "user": {
        "email": "Wilbur.Frami@gmail.com",
        "firstName": "Jill",
        "jobTitle": "Direct Configuration Supervisor",
        "lastName": "Kshlerin",
        "mobile": "+18087357270",
        "userId": "c47580be-c3cd-4cb2-9162-7cc7b64f0c0d"
      },
      "vendor": "twilio",
      "vendorCallId": "CA2DDE1722B6014028B212D13A9FB33731",
      "waitTime": 13937,
      "waitTimeText": "a few seconds"
    },
    "recording": {
      "callId": "8b36527f-84ed-4945-b46d-40ff270abccb",
      "channels": 1,
      "duration": 631,
      "fileSize": 349,
      "id": "a35a8759-6929-4640-8258-7f09f078ba11",
      "mimeType": "audio/mpeg",
      "startedAt": "2026-08-20T01:18:04.174Z",
      "url": "https://abandoned-tapioca.name"
    }
  },
  "id": "e128a82e-bf20-4aee-89af-d541f6a95da1",
  "timestamp": 1787188684174,
  "type": "call.recording.available",
  "version": "2020-07-15"
}'

Example Request Body

{
  "created": "2026-08-20T01:18:04.174Z",
  "data": {
    "call": {
      "answeredAt": "2026-08-20T01:18:04.175Z",
      "assignedContact": {},
      "assignedUser": {
        "email": "Summer.Kovacek76@gmail.com",
        "firstName": "Tod",
        "jobTitle": "Corporate Interactions Associate",
        "lastName": "Nader",
        "mobile": "+14048335182",
        "userId": "07256d11-408b-4a41-8b7e-763ad0850b6e"
      },
      "companyNumber": "+14742487395",
      "contactNumber": "+19584777035",
      "direction": "inbound",
      "directoryTarget": {
        "displayName": "Homer Denesik",
        "email": "Myrtle.Sauer11@hotmail.com",
        "extension": 7635565,
        "id": "215f1312-ee5e-4303-acab-012b11bc5e7f",
        "type": "user"
      },
      "duration": 70779,
      "durationText": "a minute",
      "endedAt": "2026-08-20T01:18:04.175Z",
      "forms": [],
      "highlights": [
        {
          "createdAt": "2026-08-20T01:18:04.175Z",
          "id": "fe387417-9819-450c-bc2c-a637f5820be4",
          "createdByUser": {
            "mobile": "+17064182150",
            "firstName": "Faith",
            "lastName": "Breitenberg",
            "userId": "50cba7a8-1391-488f-b4cd-745f5ae79837",
            "email": "Kelli88@gmail.com",
            "jobTitle": "Legacy Markets Analyst"
          },
          "createdTimestamp": 1787188684175,
          "tags": [
            "stips"
          ]
        },
        {
          "createdAt": "2026-08-20T01:18:04.175Z",
          "id": "15adb534-b4f1-4d31-bc2a-78b4f50a2acc",
          "createdByUser": {
            "mobile": "+17455976538",
            "firstName": "Quentin",
            "lastName": "Hermiston",
            "userId": "0fefb3cf-49da-4c75-a346-b8f5e5b7d6d3",
            "email": "Danielle_Welch83@hotmail.com",
            "jobTitle": "Dynamic Markets Officer"
          },
          "createdTimestamp": 1787188684175,
          "tags": [
            "iusto"
          ]
        }
      ],
      "id": "8b36527f-84ed-4945-b46d-40ff270abccb",
      "initiator": "+17030752579",
      "isConference": false,
      "isInternal": false,
      "lastModifiedAt": "2026-08-20T01:18:04.175Z",
      "lastModifiedTimestamp": 1787188684175,
      "outcome": {
        "status": "answered"
      },
      "parties": [
        {
          "id": "+12981020546",
          "type": "phone",
          "isInternal": false,
          "connections": [
            {
              "joinedAt": "2026-08-20T01:18:04.175Z",
              "joinedTimestamp": 1787188684175,
              "leftAt": "2026-08-20T01:18:04.175Z",
              "leftTimestamp": 1787188684175,
              "durationSec": 71,
              "vendorCallId": "CAFC63BBF37523418DAB78DFAC1863DF2E"
            }
          ],
          "displayValue": "+1 828-242-9560"
        },
        {
          "id": "b4d327cc-1dd8-4fa4-8480-47352b93af47",
          "type": "user",
          "isInternal": true,
          "connections": [
            {
              "joinedAt": "2026-08-20T01:18:04.175Z",
              "joinedTimestamp": 1787188684175,
              "leftAt": "2026-08-20T01:18:04.175Z",
              "leftTimestamp": 1787188684175,
              "durationSec": 55,
              "vendorCallId": "CAC6961B30A2A741139F56810F0CA4006A"
            }
          ],
          "dials": [
            {
              "dialTimestamp": 1787188684175,
              "dialAt": "2026-08-20T01:18:04.175Z",
              "reason": "directDial"
            }
          ],
          "extension": 2223980,
          "email": "Don_Bruen26@yahoo.com",
          "displayValue": "Terri Nitzsche",
          "timezone": "America/Argentina/La_Rioja"
        }
      ],
      "recipient": "79d439aa-67c0-40ba-b665-5546c2fb7567",
      "recordings": [
        {
          "id": "a35a8759-6929-4640-8258-7f09f078ba11",
          "callId": "8b36527f-84ed-4945-b46d-40ff270abccb",
          "fileSize": 349,
          "duration": 631,
          "startedAt": "2026-08-20T01:18:04.174Z",
          "mimeType": "audio/mpeg",
          "channels": 1
        }
      ],
      "startedAt": "2026-08-20T01:18:04.175Z",
      "startedTimestamp": 1787188684175,
      "status": "ended",
      "summary": {
        "companyNumberDescription": "Called in to +12993015096",
        "contactNumberDescription": "Called in from +11548397889",
        "header": "Inbound call from +18176448563 to Ruth Walsh",
        "outcome": "Spoke for a minute"
      },
      "tariff": {
        "connectedPartyTariffs": [
          {
            "amount": 0,
            "total": 0,
            "quantity": 2,
            "initiator": "+14339757259",
            "recipient": "+19093060350",
            "routeDescription": "Unmatched Call Route - Zero Tariff",
            "transport": "carrier",
            "durationSec": 70.141,
            "vendorCallId": "CA8C40BE54C33A4879AD8133DAD579B954",
            "direction": null
          },
          {
            "amount": 0,
            "total": 0,
            "quantity": 1,
            "initiator": "SYSTEM",
            "recipient": "client:93017cc5_c8ae_4de6_b3dd_c3ae6070ff4a",
            "recipientCountry": null,
            "routeDescription": "High-volume customer - Inbound call surcharge",
            "transport": "voip",
            "durationSec": 56.001,
            "vendorCallId": "CA32D8FED3B01348EE936204DE59455E6C",
            "direction": "outbound"
          }
        ],
        "total": 0
      },
      "user": {
        "email": "Wilbur.Frami@gmail.com",
        "firstName": "Jill",
        "jobTitle": "Direct Configuration Supervisor",
        "lastName": "Kshlerin",
        "mobile": "+18087357270",
        "userId": "c47580be-c3cd-4cb2-9162-7cc7b64f0c0d"
      },
      "vendor": "twilio",
      "vendorCallId": "CA2DDE1722B6014028B212D13A9FB33731",
      "waitTime": 13937,
      "waitTimeText": "a few seconds"
    },
    "recording": {
      "callId": "8b36527f-84ed-4945-b46d-40ff270abccb",
      "channels": 1,
      "duration": 631,
      "fileSize": 349,
      "id": "a35a8759-6929-4640-8258-7f09f078ba11",
      "mimeType": "audio/mpeg",
      "startedAt": "2026-08-20T01:18:04.174Z",
      "url": "https://abandoned-tapioca.name"
    }
  },
  "id": "e128a82e-bf20-4aee-89af-d541f6a95da1",
  "timestamp": 1787188684174,
  "type": "call.recording.available",
  "version": "2020-07-15"
}

json

application/json

Example Responses

No example specified for this content type

call.transcript.created

POST

https://your-webhook-endpoint.example.com

/call.transcript.created

call.transcript.created › Request Body

CallTranscriptCreatedEvent

created

string · required

UTC timestamp of when the event was emitted

CallTranscriptEventData · required

id

string · required

The ID of the event

organisationId

string · required

The ID of the organisation that the event belongs to

timestamp

number · required

Unix timestamp of when the event was originally emitted

type

string · const · required

Const value: call.transcript.created

version

string · required

Event version number, the version is a YYYY-mm-dd formatted string

Example: 2020-07-15

call.transcript.created › Responses

200

Return a 200 status to indicate that the data was received successfully

No data returned

POST/call.transcript.created

curl https://your-webhook-endpoint.example.com/call.transcript.created \
  --request POST \
  --header 'Content-Type: application/json' \
  --data '{
  "created": "2026-08-20T01:18:04.193Z",
  "data": {
    "call": {
      "answeredAt": "2026-08-20T01:18:04.195Z",
      "assignedContact": {},
      "assignedUser": {
        "email": "Joyce.Conroy@yahoo.com",
        "firstName": "Emile",
        "jobTitle": "Future Security Designer",
        "lastName": "Davis-Rempel",
        "mobile": "+18149403541",
        "userId": "df4a75b9-8536-4fa0-955d-d61b1e98c6ae"
      },
      "companyNumber": "+12603113745",
      "contactNumber": "+13446970704",
      "direction": "inbound",
      "directoryTarget": {
        "displayName": "Catherine Pfeffer-Hessel",
        "email": "Della_Lubowitz@gmail.com",
        "extension": 6339108,
        "id": "259cbcee-c2ed-4358-a6b7-4c16ca0393e3",
        "type": "user"
      },
      "duration": 70779,
      "durationText": "a minute",
      "endedAt": "2026-08-20T01:18:04.195Z",
      "forms": [],
      "highlights": [
        {
          "createdAt": "2026-08-20T01:18:04.195Z",
          "id": "20eae206-3fa7-4c0e-8372-2f2871e8e397",
          "createdByUser": {
            "mobile": "+16688458203",
            "firstName": "Bryan",
            "lastName": "Littel",
            "userId": "6d0ba9dd-83ba-4dcf-ae1c-fc06d0bb7817",
            "email": "Fritz_Prohaska89@gmail.com",
            "jobTitle": "Customer Quality Planner"
          },
          "createdTimestamp": 1787188684195,
          "tags": [
            "incidunt"
          ]
        },
        {
          "createdAt": "2026-08-20T01:18:04.195Z",
          "id": "2c9e4c49-6e11-4e10-a39e-bfedc5843102",
          "createdByUser": {
            "mobile": "+10547188695",
            "firstName": "Tiana",
            "lastName": "Powlowski",
            "userId": "3c3a973c-d1fe-42a0-bd90-dd91c29710c3",
            "email": "Mckayla.Osinski@gmail.com",
            "jobTitle": "Principal Brand Supervisor"
          },
          "createdTimestamp": 1787188684195,
          "tags": [
            "amita"
          ]
        }
      ],
      "id": "7d712353-f2d7-455a-869c-6957cd881e83",
      "initiator": "+14349835921",
      "isConference": false,
      "isInternal": false,
      "lastModifiedAt": "2026-08-20T01:18:04.195Z",
      "lastModifiedTimestamp": 1787188684195,
      "outcome": {
        "status": "answered"
      },
      "parties": [
        {
          "id": "+10128104731",
          "type": "phone",
          "isInternal": false,
          "connections": [
            {
              "joinedAt": "2026-08-20T01:18:04.195Z",
              "joinedTimestamp": 1787188684195,
              "leftAt": "2026-08-20T01:18:04.195Z",
              "leftTimestamp": 1787188684195,
              "durationSec": 71,
              "vendorCallId": "CAD36B78EC4D9E4B7686DD9731241F2880"
            }
          ],
          "displayValue": "+1 648-117-2482"
        },
        {
          "id": "be99fd2b-ce4e-4fb0-8d5e-8f9062c75e2f",
          "type": "user",
          "isInternal": true,
          "connections": [
            {
              "joinedAt": "2026-08-20T01:18:04.195Z",
              "joinedTimestamp": 1787188684195,
              "leftAt": "2026-08-20T01:18:04.195Z",
              "leftTimestamp": 1787188684195,
              "durationSec": 55,
              "vendorCallId": "CA9B1D4D07299A4917A671657615BC0BF9"
            }
          ],
          "dials": [
            {
              "dialTimestamp": 1787188684195,
              "dialAt": "2026-08-20T01:18:04.195Z",
              "reason": "directDial"
            }
          ],
          "extension": 1253491,
          "email": "Tommie19@gmail.com",
          "displayValue": "Violet Hartmann",
          "timezone": "Pacific/Pitcairn"
        }
      ],
      "recipient": "fca8a21c-c261-435f-9807-601c220f0e21",
      "recordings": [
        {
          "id": "db3514e9-656d-49f5-8774-b5a7c1947221",
          "callId": "7d712353-f2d7-455a-869c-6957cd881e83",
          "fileSize": 773,
          "duration": 931,
          "startedAt": "2026-08-20T01:18:04.195Z",
          "mimeType": "audio/wav",
          "channels": 2,
          "transcript": {
            "id": "c43c8c49-1de5-4478-bfd8-b5b17ba86040",
            "createdAt": 1787188684195,
            "text": "Molestias tristis suscipit supra pecco adaugeo cunctatio appello delego tepidus. Ipsa pecus crepusculum. Consequuntur super tribuo cunae patrocinor supplanto ullus tabula suscipit bellicus. Sono creo cattus. Nostrum terra nihil ventito tollo. Coerceo tibi dens denique debitis tres abstergo. Anser quia conicio ars via aggero. Contigo tego sit velut arceo copiose uter. Socius corrumpo tribuo aliquam succurro animus sumptus cohors vado ipsum. Dapifer cervus sol cognomen pecco fugiat recusandae sursum. Comis apto sono conqueror animi. Adeo trepide tutamen desolo. Averto adeptio absum consequuntur nostrum summa. Velociter sub cupiditate cometes tenax voluptatibus. Quis officiis confido caritas ocer vereor teres conduco adeo. Ater congregatio ratione umerus dolores carpo. Appono desparatus decretum arbor caecus conforto rem calamitas vehemens aegrus. Modi teres acies anser cruentus decumbo sapiente. Antea iste dicta calco stella sublime. Admitto quod aperte virtus aegre. Deinde teneo capio vinitor excepturi sollers rerum vere. Tego modi blanditiis deprecator patior vulgus causa atavus sponte venia. Labore allatus tricesimus aranea vorax. Utilis spectaculum concido auctor tibi speculum abscido triduana. Arbitro infit talio conitor. Abutor demum tepidus campana tyrannus ventus tam claudeo canis. Synagoga debitis stips vobis adipisci. Utique communis succurro demoror turpis adfectus centum valetudo. Amor brevis uxor thesaurus arcesso quibusdam depulso ambitus temperantia vilicus. Viriliter adfero vigilo dolore traho speculum coadunatio capto depraedor. Libero cum carcer deputo stultus turbo crustulum coerceo annus. Adulescens thermae tergeo cuppedia patruus. Turpis thymbra voco comminor. Mollitia agnosco tenax tamisium debilito vorago tergiversatio aiunt ager super. Depromo pecus sollicito adhuc. Eos socius succurro. Casso cernuus alo ager amoveo accendo termes universe. Vulariter calco appello. Bene vetus comitatus quasi fugit cognatus. Sapiente est debilito thymbra. Statim quidem vilis turbo nemo. Ait civitas ventosus absorbeo civis vestigium civitas. Suppono caelestis temeritas. Degero itaque advoco minus. Cursus theologus auctor tres quibusdam defluo quas. Nobis quos summa super tamen ademptio eligendi sum. Vilicus subito suscipio alveus copia defetiscor cohors vehemens utrum super. Crinis quaerat vigor ambulo. Ex ocer ultio maxime defero annus absens deludo animadverto. Neque audacia aurum et.",
            "speakers": [
              {
                "displayName": "Gertrude Feil-Rutherford",
                "id": "+12625884126",
                "numberE164": "+12625884126"
              }
            ],
            "source": {
              "id": "db3514e9-656d-49f5-8774-b5a7c1947221",
              "type": "call",
              "contextId": "7d712353-f2d7-455a-869c-6957cd881e83"
            }
          }
        }
      ],
      "startedAt": "2026-08-20T01:18:04.195Z",
      "startedTimestamp": 1787188684195,
      "status": "ended",
      "summary": {
        "companyNumberDescription": "Called in to +14524755385",
        "contactNumberDescription": "Called in from +18918560576",
        "header": "Inbound call from +18197042977 to Antonia Beahan",
        "outcome": "Spoke for a minute"
      },
      "tariff": {
        "connectedPartyTariffs": [
          {
            "amount": 0,
            "total": 0,
            "quantity": 2,
            "initiator": "+10349177870",
            "recipient": "+15080675816",
            "routeDescription": "Unmatched Call Route - Zero Tariff",
            "transport": "carrier",
            "durationSec": 70.141,
            "vendorCallId": "CABD15D22E8C2D451FAEEE99AD05A90D9B",
            "direction": null
          },
          {
            "amount": 0,
            "total": 0,
            "quantity": 1,
            "initiator": "SYSTEM",
            "recipient": "client:14c4ee09_83d0_4878_96b6_37649ec4959c",
            "recipientCountry": null,
            "routeDescription": "High-volume customer - Inbound call surcharge",
            "transport": "voip",
            "durationSec": 56.001,
            "vendorCallId": "CA05E9482AD014461F916A401F0518E4E9",
            "direction": "outbound"
          }
        ],
        "total": 0
      },
      "user": {
        "email": "Terri50@gmail.com",
        "firstName": "Fannie",
        "jobTitle": "Legacy Integration Facilitator",
        "lastName": "Kessler",
        "mobile": "+18004568702",
        "userId": "8fc88a3f-6bd2-4b18-83dd-b13c565106ef"
      },
      "vendor": "twilio",
      "vendorCallId": "CAF28FB187F3D149A8B184B0615E1B2A11",
      "waitTime": 13937,
      "waitTimeText": "a few seconds"
    },
    "transcript": {
      "createdAt": 1787188684195,
      "id": "c43c8c49-1de5-4478-bfd8-b5b17ba86040",
      "source": {
        "contextId": "7d712353-f2d7-455a-869c-6957cd881e83",
        "id": "db3514e9-656d-49f5-8774-b5a7c1947221",
        "type": "call"
      },
      "speakers": [
        {
          "displayName": "Gertrude Feil-Rutherford",
          "id": "+12625884126",
          "numberE164": "+12625884126"
        }
      ],
      "text": "Molestias tristis suscipit supra pecco adaugeo cunctatio appello delego tepidus. Ipsa pecus crepusculum. Consequuntur super tribuo cunae patrocinor supplanto ullus tabula suscipit bellicus. Sono creo cattus. Nostrum terra nihil ventito tollo. Coerceo tibi dens denique debitis tres abstergo. Anser quia conicio ars via aggero. Contigo tego sit velut arceo copiose uter. Socius corrumpo tribuo aliquam succurro animus sumptus cohors vado ipsum. Dapifer cervus sol cognomen pecco fugiat recusandae sursum. Comis apto sono conqueror animi. Adeo trepide tutamen desolo. Averto adeptio absum consequuntur nostrum summa. Velociter sub cupiditate cometes tenax voluptatibus. Quis officiis confido caritas ocer vereor teres conduco adeo. Ater congregatio ratione umerus dolores carpo. Appono desparatus decretum arbor caecus conforto rem calamitas vehemens aegrus. Modi teres acies anser cruentus decumbo sapiente. Antea iste dicta calco stella sublime. Admitto quod aperte virtus aegre. Deinde teneo capio vinitor excepturi sollers rerum vere. Tego modi blanditiis deprecator patior vulgus causa atavus sponte venia. Labore allatus tricesimus aranea vorax. Utilis spectaculum concido auctor tibi speculum abscido triduana. Arbitro infit talio conitor. Abutor demum tepidus campana tyrannus ventus tam claudeo canis. Synagoga debitis stips vobis adipisci. Utique communis succurro demoror turpis adfectus centum valetudo. Amor brevis uxor thesaurus arcesso quibusdam depulso ambitus temperantia vilicus. Viriliter adfero vigilo dolore traho speculum coadunatio capto depraedor. Libero cum carcer deputo stultus turbo crustulum coerceo annus. Adulescens thermae tergeo cuppedia patruus. Turpis thymbra voco comminor. Mollitia agnosco tenax tamisium debilito vorago tergiversatio aiunt ager super. Depromo pecus sollicito adhuc. Eos socius succurro. Casso cernuus alo ager amoveo accendo termes universe. Vulariter calco appello. Bene vetus comitatus quasi fugit cognatus. Sapiente est debilito thymbra. Statim quidem vilis turbo nemo. Ait civitas ventosus absorbeo civis vestigium civitas. Suppono caelestis temeritas. Degero itaque advoco minus. Cursus theologus auctor tres quibusdam defluo quas. Nobis quos summa super tamen ademptio eligendi sum. Vilicus subito suscipio alveus copia defetiscor cohors vehemens utrum super. Crinis quaerat vigor ambulo. Ex ocer ultio maxime defero annus absens deludo animadverto. Neque audacia aurum et."
    }
  },
  "id": "0d27dc8c-2320-4cee-81e7-2867be1ecf92",
  "timestamp": 1787188684193,
  "type": "call.transcript.created",
  "version": "2020-07-15"
}'

Example Request Body

{
  "created": "2026-08-20T01:18:04.193Z",
  "data": {
    "call": {
      "answeredAt": "2026-08-20T01:18:04.195Z",
      "assignedContact": {},
      "assignedUser": {
        "email": "Joyce.Conroy@yahoo.com",
        "firstName": "Emile",
        "jobTitle": "Future Security Designer",
        "lastName": "Davis-Rempel",
        "mobile": "+18149403541",
        "userId": "df4a75b9-8536-4fa0-955d-d61b1e98c6ae"
      },
      "companyNumber": "+12603113745",
      "contactNumber": "+13446970704",
      "direction": "inbound",
      "directoryTarget": {
        "displayName": "Catherine Pfeffer-Hessel",
        "email": "Della_Lubowitz@gmail.com",
        "extension": 6339108,
        "id": "259cbcee-c2ed-4358-a6b7-4c16ca0393e3",
        "type": "user"
      },
      "duration": 70779,
      "durationText": "a minute",
      "endedAt": "2026-08-20T01:18:04.195Z",
      "forms": [],
      "highlights": [
        {
          "createdAt": "2026-08-20T01:18:04.195Z",
          "id": "20eae206-3fa7-4c0e-8372-2f2871e8e397",
          "createdByUser": {
            "mobile": "+16688458203",
            "firstName": "Bryan",
            "lastName": "Littel",
            "userId": "6d0ba9dd-83ba-4dcf-ae1c-fc06d0bb7817",
            "email": "Fritz_Prohaska89@gmail.com",
            "jobTitle": "Customer Quality Planner"
          },
          "createdTimestamp": 1787188684195,
          "tags": [
            "incidunt"
          ]
        },
        {
          "createdAt": "2026-08-20T01:18:04.195Z",
          "id": "2c9e4c49-6e11-4e10-a39e-bfedc5843102",
          "createdByUser": {
            "mobile": "+10547188695",
            "firstName": "Tiana",
            "lastName": "Powlowski",
            "userId": "3c3a973c-d1fe-42a0-bd90-dd91c29710c3",
            "email": "Mckayla.Osinski@gmail.com",
            "jobTitle": "Principal Brand Supervisor"
          },
          "createdTimestamp": 1787188684195,
          "tags": [
            "amita"
          ]
        }
      ],
      "id": "7d712353-f2d7-455a-869c-6957cd881e83",
      "initiator": "+14349835921",
      "isConference": false,
      "isInternal": false,
      "lastModifiedAt": "2026-08-20T01:18:04.195Z",
      "lastModifiedTimestamp": 1787188684195,
      "outcome": {
        "status": "answered"
      },
      "parties": [
        {
          "id": "+10128104731",
          "type": "phone",
          "isInternal": false,
          "connections": [
            {
              "joinedAt": "2026-08-20T01:18:04.195Z",
              "joinedTimestamp": 1787188684195,
              "leftAt": "2026-08-20T01:18:04.195Z",
              "leftTimestamp": 1787188684195,
              "durationSec": 71,
              "vendorCallId": "CAD36B78EC4D9E4B7686DD9731241F2880"
            }
          ],
          "displayValue": "+1 648-117-2482"
        },
        {
          "id": "be99fd2b-ce4e-4fb0-8d5e-8f9062c75e2f",
          "type": "user",
          "isInternal": true,
          "connections": [
            {
              "joinedAt": "2026-08-20T01:18:04.195Z",
              "joinedTimestamp": 1787188684195,
              "leftAt": "2026-08-20T01:18:04.195Z",
              "leftTimestamp": 1787188684195,
              "durationSec": 55,
              "vendorCallId": "CA9B1D4D07299A4917A671657615BC0BF9"
            }
          ],
          "dials": [
            {
              "dialTimestamp": 1787188684195,
              "dialAt": "2026-08-20T01:18:04.195Z",
              "reason": "directDial"
            }
          ],
          "extension": 1253491,
          "email": "Tommie19@gmail.com",
          "displayValue": "Violet Hartmann",
          "timezone": "Pacific/Pitcairn"
        }
      ],
      "recipient": "fca8a21c-c261-435f-9807-601c220f0e21",
      "recordings": [
        {
          "id": "db3514e9-656d-49f5-8774-b5a7c1947221",
          "callId": "7d712353-f2d7-455a-869c-6957cd881e83",
          "fileSize": 773,
          "duration": 931,
          "startedAt": "2026-08-20T01:18:04.195Z",
          "mimeType": "audio/wav",
          "channels": 2,
          "transcript": {
            "id": "c43c8c49-1de5-4478-bfd8-b5b17ba86040",
            "createdAt": 1787188684195,
            "text": "Molestias tristis suscipit supra pecco adaugeo cunctatio appello delego tepidus. Ipsa pecus crepusculum. Consequuntur super tribuo cunae patrocinor supplanto ullus tabula suscipit bellicus. Sono creo cattus. Nostrum terra nihil ventito tollo. Coerceo tibi dens denique debitis tres abstergo. Anser quia conicio ars via aggero. Contigo tego sit velut arceo copiose uter. Socius corrumpo tribuo aliquam succurro animus sumptus cohors vado ipsum. Dapifer cervus sol cognomen pecco fugiat recusandae sursum. Comis apto sono conqueror animi. Adeo trepide tutamen desolo. Averto adeptio absum consequuntur nostrum summa. Velociter sub cupiditate cometes tenax voluptatibus. Quis officiis confido caritas ocer vereor teres conduco adeo. Ater congregatio ratione umerus dolores carpo. Appono desparatus decretum arbor caecus conforto rem calamitas vehemens aegrus. Modi teres acies anser cruentus decumbo sapiente. Antea iste dicta calco stella sublime. Admitto quod aperte virtus aegre. Deinde teneo capio vinitor excepturi sollers rerum vere. Tego modi blanditiis deprecator patior vulgus causa atavus sponte venia. Labore allatus tricesimus aranea vorax. Utilis spectaculum concido auctor tibi speculum abscido triduana. Arbitro infit talio conitor. Abutor demum tepidus campana tyrannus ventus tam claudeo canis. Synagoga debitis stips vobis adipisci. Utique communis succurro demoror turpis adfectus centum valetudo. Amor brevis uxor thesaurus arcesso quibusdam depulso ambitus temperantia vilicus. Viriliter adfero vigilo dolore traho speculum coadunatio capto depraedor. Libero cum carcer deputo stultus turbo crustulum coerceo annus. Adulescens thermae tergeo cuppedia patruus. Turpis thymbra voco comminor. Mollitia agnosco tenax tamisium debilito vorago tergiversatio aiunt ager super. Depromo pecus sollicito adhuc. Eos socius succurro. Casso cernuus alo ager amoveo accendo termes universe. Vulariter calco appello. Bene vetus comitatus quasi fugit cognatus. Sapiente est debilito thymbra. Statim quidem vilis turbo nemo. Ait civitas ventosus absorbeo civis vestigium civitas. Suppono caelestis temeritas. Degero itaque advoco minus. Cursus theologus auctor tres quibusdam defluo quas. Nobis quos summa super tamen ademptio eligendi sum. Vilicus subito suscipio alveus copia defetiscor cohors vehemens utrum super. Crinis quaerat vigor ambulo. Ex ocer ultio maxime defero annus absens deludo animadverto. Neque audacia aurum et.",
            "speakers": [
              {
                "displayName": "Gertrude Feil-Rutherford",
                "id": "+12625884126",
                "numberE164": "+12625884126"
              }
            ],
            "source": {
              "id": "db3514e9-656d-49f5-8774-b5a7c1947221",
              "type": "call",
              "contextId": "7d712353-f2d7-455a-869c-6957cd881e83"
            }
          }
        }
      ],
      "startedAt": "2026-08-20T01:18:04.195Z",
      "startedTimestamp": 1787188684195,
      "status": "ended",
      "summary": {
        "companyNumberDescription": "Called in to +14524755385",
        "contactNumberDescription": "Called in from +18918560576",
        "header": "Inbound call from +18197042977 to Antonia Beahan",
        "outcome": "Spoke for a minute"
      },
      "tariff": {
        "connectedPartyTariffs": [
          {
            "amount": 0,
            "total": 0,
            "quantity": 2,
            "initiator": "+10349177870",
            "recipient": "+15080675816",
            "routeDescription": "Unmatched Call Route - Zero Tariff",
            "transport": "carrier",
            "durationSec": 70.141,
            "vendorCallId": "CABD15D22E8C2D451FAEEE99AD05A90D9B",
            "direction": null
          },
          {
            "amount": 0,
            "total": 0,
            "quantity": 1,
            "initiator": "SYSTEM",
            "recipient": "client:14c4ee09_83d0_4878_96b6_37649ec4959c",
            "recipientCountry": null,
            "routeDescription": "High-volume customer - Inbound call surcharge",
            "transport": "voip",
            "durationSec": 56.001,
            "vendorCallId": "CA05E9482AD014461F916A401F0518E4E9",
            "direction": "outbound"
          }
        ],
        "total": 0
      },
      "user": {
        "email": "Terri50@gmail.com",
        "firstName": "Fannie",
        "jobTitle": "Legacy Integration Facilitator",
        "lastName": "Kessler",
        "mobile": "+18004568702",
        "userId": "8fc88a3f-6bd2-4b18-83dd-b13c565106ef"
      },
      "vendor": "twilio",
      "vendorCallId": "CAF28FB187F3D149A8B184B0615E1B2A11",
      "waitTime": 13937,
      "waitTimeText": "a few seconds"
    },
    "transcript": {
      "createdAt": 1787188684195,
      "id": "c43c8c49-1de5-4478-bfd8-b5b17ba86040",
      "source": {
        "contextId": "7d712353-f2d7-455a-869c-6957cd881e83",
        "id": "db3514e9-656d-49f5-8774-b5a7c1947221",
        "type": "call"
      },
      "speakers": [
        {
          "displayName": "Gertrude Feil-Rutherford",
          "id": "+12625884126",
          "numberE164": "+12625884126"
        }
      ],
      "text": "Molestias tristis suscipit supra pecco adaugeo cunctatio appello delego tepidus. Ipsa pecus crepusculum. Consequuntur super tribuo cunae patrocinor supplanto ullus tabula suscipit bellicus. Sono creo cattus. Nostrum terra nihil ventito tollo. Coerceo tibi dens denique debitis tres abstergo. Anser quia conicio ars via aggero. Contigo tego sit velut arceo copiose uter. Socius corrumpo tribuo aliquam succurro animus sumptus cohors vado ipsum. Dapifer cervus sol cognomen pecco fugiat recusandae sursum. Comis apto sono conqueror animi. Adeo trepide tutamen desolo. Averto adeptio absum consequuntur nostrum summa. Velociter sub cupiditate cometes tenax voluptatibus. Quis officiis confido caritas ocer vereor teres conduco adeo. Ater congregatio ratione umerus dolores carpo. Appono desparatus decretum arbor caecus conforto rem calamitas vehemens aegrus. Modi teres acies anser cruentus decumbo sapiente. Antea iste dicta calco stella sublime. Admitto quod aperte virtus aegre. Deinde teneo capio vinitor excepturi sollers rerum vere. Tego modi blanditiis deprecator patior vulgus causa atavus sponte venia. Labore allatus tricesimus aranea vorax. Utilis spectaculum concido auctor tibi speculum abscido triduana. Arbitro infit talio conitor. Abutor demum tepidus campana tyrannus ventus tam claudeo canis. Synagoga debitis stips vobis adipisci. Utique communis succurro demoror turpis adfectus centum valetudo. Amor brevis uxor thesaurus arcesso quibusdam depulso ambitus temperantia vilicus. Viriliter adfero vigilo dolore traho speculum coadunatio capto depraedor. Libero cum carcer deputo stultus turbo crustulum coerceo annus. Adulescens thermae tergeo cuppedia patruus. Turpis thymbra voco comminor. Mollitia agnosco tenax tamisium debilito vorago tergiversatio aiunt ager super. Depromo pecus sollicito adhuc. Eos socius succurro. Casso cernuus alo ager amoveo accendo termes universe. Vulariter calco appello. Bene vetus comitatus quasi fugit cognatus. Sapiente est debilito thymbra. Statim quidem vilis turbo nemo. Ait civitas ventosus absorbeo civis vestigium civitas. Suppono caelestis temeritas. Degero itaque advoco minus. Cursus theologus auctor tres quibusdam defluo quas. Nobis quos summa super tamen ademptio eligendi sum. Vilicus subito suscipio alveus copia defetiscor cohors vehemens utrum super. Crinis quaerat vigor ambulo. Ex ocer ultio maxime defero annus absens deludo animadverto. Neque audacia aurum et."
    }
  },
  "id": "0d27dc8c-2320-4cee-81e7-2867be1ecf92",
  "timestamp": 1787188684193,
  "type": "call.transcript.created",
  "version": "2020-07-15"
}

json

application/json

Example Responses

No example specified for this content type

call.transcription_completed

POST

https://your-webhook-endpoint.example.com

/call.transcription_completed

call.transcription_completed › Request Body

CallTranscriptionCompletedEvent

created

string · required

UTC timestamp of when the event was emitted

CallEventData · required

id

string · required

The ID of the event

organisationId

string · required

The ID of the organisation that the event belongs to

timestamp

number · required

Unix timestamp of when the event was originally emitted

type

string · const · required

Const value: call.transcription_completed

version

string · required

Event version number, the version is a YYYY-mm-dd formatted string

Example: 2020-07-15

call.transcription_completed › Responses

200

Return a 200 status to indicate that the data was received successfully

No data returned

POST/call.transcription_completed

curl https://your-webhook-endpoint.example.com/call.transcription_completed \
  --request POST \
  --header 'Content-Type: application/json' \
  --data '{
  "created": "2026-08-20T01:18:04.196Z",
  "data": {
    "call": {
      "answeredAt": "2026-08-20T01:18:04.198Z",
      "assignedContact": {},
      "assignedUser": {
        "email": "Leroy.Stark@gmail.com",
        "firstName": "Jeremy",
        "jobTitle": "Investor Brand Director",
        "lastName": "Daniel",
        "mobile": "+14161498013",
        "userId": "0f6ed68c-40cb-4d57-9662-18957277eb74"
      },
      "companyNumber": "+17880840122",
      "contactNumber": "+18647233244",
      "direction": "inbound",
      "directoryTarget": {
        "displayName": "Robin Rath DVM",
        "email": "Beth.Paucek@yahoo.com",
        "extension": 8874813,
        "id": "17c46453-80cc-476b-8d38-dcfe96cf39e7",
        "type": "user"
      },
      "duration": 70779,
      "durationText": "a minute",
      "endedAt": "2026-08-20T01:18:04.198Z",
      "forms": [],
      "highlights": [
        {
          "createdAt": "2026-08-20T01:18:04.198Z",
          "id": "312c6711-593a-497f-9390-a8e3ce67d00a",
          "createdByUser": {
            "mobile": "+16624037269",
            "firstName": "Terry",
            "lastName": "Denesik",
            "userId": "0d0de63d-6dab-42eb-95b8-ac9c41bc824f",
            "email": "Heather.Harris64@gmail.com",
            "jobTitle": "Forward Research Strategist"
          },
          "createdTimestamp": 1787188684198,
          "tags": [
            "voluptatum"
          ]
        },
        {
          "createdAt": "2026-08-20T01:18:04.198Z",
          "id": "9a3a0b0e-07dc-41eb-9e36-5a4e3f8a1d68",
          "createdByUser": {
            "mobile": "+12020304927",
            "firstName": "Mandy",
            "lastName": "Dickens",
            "userId": "12826534-959c-480f-bc31-038e64add9ec",
            "email": "Flora87@yahoo.com",
            "jobTitle": "Principal Usability Analyst"
          },
          "createdTimestamp": 1787188684198,
          "tags": [
            "fuga"
          ]
        }
      ],
      "id": "142b6151-b756-48f3-bf3f-b41c203482ef",
      "initiator": "+11047934590",
      "isConference": false,
      "isInternal": false,
      "lastModifiedAt": "2026-08-20T01:18:04.198Z",
      "lastModifiedTimestamp": 1787188684198,
      "outcome": {
        "status": "answered"
      },
      "parties": [
        {
          "id": "+16966443595",
          "type": "phone",
          "isInternal": false,
          "connections": [
            {
              "joinedAt": "2026-08-20T01:18:04.198Z",
              "joinedTimestamp": 1787188684198,
              "leftAt": "2026-08-20T01:18:04.198Z",
              "leftTimestamp": 1787188684198,
              "durationSec": 71,
              "vendorCallId": "CA62A03A825332433EACD98FC8E6A6E86E"
            }
          ],
          "displayValue": "+1 217-907-0010"
        },
        {
          "id": "9dd31be8-70e4-4c59-890a-4b5fc5be578c",
          "type": "user",
          "isInternal": true,
          "connections": [
            {
              "joinedAt": "2026-08-20T01:18:04.198Z",
              "joinedTimestamp": 1787188684198,
              "leftAt": "2026-08-20T01:18:04.198Z",
              "leftTimestamp": 1787188684198,
              "durationSec": 55,
              "vendorCallId": "CA521C5C979DEC4279ADC62DAD2D2EB580"
            }
          ],
          "dials": [
            {
              "dialTimestamp": 1787188684198,
              "dialAt": "2026-08-20T01:18:04.198Z",
              "reason": "directDial"
            }
          ],
          "extension": 840716,
          "email": "Charlotte_Wuckert@hotmail.com",
          "displayValue": "Trycia Leuschke",
          "timezone": "Europe/Kaliningrad"
        }
      ],
      "recipient": "217e281c-2f30-4de9-a075-946923119285",
      "recordings": [
        {
          "id": "366ad83d-d4b7-45b5-8622-5dc4ef298df3",
          "callId": "142b6151-b756-48f3-bf3f-b41c203482ef",
          "fileSize": 361,
          "duration": 43,
          "startedAt": "2026-08-20T01:18:04.197Z",
          "mimeType": "audio/wav",
          "channels": 2,
          "transcript": {
            "id": "9534cbe3-d75e-47a8-94fe-81ddbdc35b0a",
            "createdAt": 1787188684197,
            "text": "Urbs ambitus arcus celer. Clamo amissio aeneus minima arbustum antiquus caelum. Cupressus argentum combibo antiquus defaeco apud aeger aedificium adfero. Comprehendo bis rerum crudelis arma officia. Vado catena caries cupressus deorsum crustulum tamdiu. Caelestis acies auctor umquam absum comedo denuncio asperiores ambulo perspiciatis. Fugiat constans totam quasi harum totidem vallum valeo cresco. Nisi crapula callide nam. Vulariter utilis succurro desipio utilis cupressus creator demitto perspiciatis. Non minima cimentarius tenuis ustilo canis maiores debitis. Vereor coadunatio vae crebro certe ustulo ascit basium autus. Admoveo volo solus perferendis nobis tactus veniam. Bestia ultra auxilium. Minima tamdiu tracto quisquam stabilis delinquo usus. Comprehendo benevolentia ducimus video umquam ancilla solutio. Thema infit stillicidium. Perferendis versus viscus tergum acerbitas nam. Venustas cena paulatim iste brevis viduo sopor carus excepturi deinde. Texo varius amita derelinquo deludo aetas verbera. Auctor tego trans tactus nulla agnitio. Correptius depopulo textor itaque. Debitis suffoco curvo uter tabella. Venia unde conspergo animi adiuvo utor aut. Adsidue crapula conitor benigne testimonium. Victus tracto aedificium angustus thymbra utor creptio. Suppono adsuesco utique. Tergo verto thymum truculenter denuncio circumvenio adfero. Arguo altus rem tempus comparo candidus solvo deleniti. Dens stillicidium tribuo temeritas arto territo fugiat. Eligendi aspernatur titulus occaecati quasi demum catena dolor. Tergo stipes absens defero abscido acervus vitium atqui aegrotatio debitis. Voluptatibus spiritus facilis modi spiculum. Volva adulescens utpote. Adhaero tergum bellicus. Tergeo quasi patrocinor consuasor iusto ventito cattus carcer. Quo benigne illo adflicto. Claudeo quos ceno aeneus. Et tolero aegre modi caterva asperiores culpo. Cogito cetera facilis. Pauci tempus quia ex cubicularis cilicium thesaurus. Caterva astrum viriliter stella usitas bellicus adicio cotidie aegrus. Suscipio damno ratione triumphus. Delego consequuntur quisquam adiuvo ustilo. Appono aureus quidem vacuus collum abutor cubitum tabernus decor. Colligo animi aro cruciamentum curatio utilis sui conicio ulterius communis. Somniculosus triduana consuasor contra auxilium pax versus. Patria crepusculum textilis. Vacuus corrigo commemoro suffragium timidus. Tenax astrum subvenio volaticus vulpes uredo eveniet atrocitas. Defendo abeo aeneus sperno considero adnuo caveo minima.",
            "speakers": [
              {
                "displayName": "Ramiro O'\''Connell",
                "id": "+14711652978",
                "numberE164": "+14711652978"
              }
            ],
            "source": {
              "id": "366ad83d-d4b7-45b5-8622-5dc4ef298df3",
              "type": "call",
              "contextId": "142b6151-b756-48f3-bf3f-b41c203482ef"
            }
          }
        },
        {
          "id": "3b650e23-364c-469b-bef6-4aba731c4b78",
          "callId": "142b6151-b756-48f3-bf3f-b41c203482ef",
          "fileSize": 47,
          "duration": 317,
          "startedAt": "2026-08-20T01:18:04.197Z",
          "mimeType": "audio/wav",
          "channels": 2,
          "transcript": {
            "id": "8cc60b78-aed3-4f93-9fa2-36531a56e211",
            "createdAt": 1787188684197,
            "text": "Aegre asperiores ipsum amoveo veritas cursus deprimo tubineus incidunt adsuesco. Solio supellex tumultus sophismata. Tum perspiciatis calcar. Tandem dolore votum delectatio unde. Cibus ab admoveo ipsam. Subito collum cura aeternus voluptates. Carcer patior degenero. Temperantia infit tutamen territo undique balbus cedo speculum eligendi reprehenderit. Armarium asperiores catena delibero claustrum vos consectetur. Uter verbera cohors. Tenus crepusculum ultra voluptatibus adiuvo ventosus repudiandae. Quidem communis supra tot sequi cinis cumque acsi. Anser taceo decerno combibo creta absorbeo amicitia adaugeo depraedor quibusdam. Amita soluta decipio taceo supplanto desolo assumenda tondeo. Victoria ulterius est. Tot animi voluptatibus stabilis utique delectatio. Solvo copiose acsi suus id tenax doloremque. Sumo utroque quia odit virtus tandem abundans. Sui verbum pax adfero. Utpote suppellex tenus totidem dolore subvenio. Adsuesco cado cernuus subnecto comis quis aer tot basium aeneus. Decumbo vapulus vulgivagus defetiscor universe. Arceo turbo sumo assentator quidem attonbitus cohors vestigium volo celebrer. Illum ciminatio teneo apud. Delectus cotidie appello apto copiose. Arbitro torqueo acies fugiat adopto alter adfectus nam tabula. Aiunt doloribus celo universe cerno sursum atrox. Denuncio crux tego. Cubicularis canis cura. Vinculum terror utpote demulceo comminor soleo celebrer curriculum occaecati terra. Suus atqui vester somnus sumo conventus. Validus concido cursim animus necessitatibus adflicto adipisci cado suppellex. Vergo ullam vos arto viridis carmen capillus sordeo. Sollicito creator aut saepe tyrannus cruentus volo. Cupressus aestus artificiose studio vestigium. Aeneus curo depulso video pauper. Denego vitae sursum cotidie vae patria nihil tabula occaecati certe. Terga velum at depraedor facilis virga vapulus. Cuppedia nihil sunt subito vestrum alter. Certe bestia tantillus adhaero auditor arcesso volaticus adopto vociferor. Thalassinus thermae carcer vestigium arx vaco tero. Utpote vulnero tonsor sono vereor vulgivagus paens bis depromo vomica. Magnam tum enim vestigium totam maiores ubi vomer eius conduco. Consectetur curis xiphias cursus artificiose voluptate tempus aperio derideo. Cognatus civitas utpote vesco. Consuasor sum statim ceno adinventitias. Deprimo nisi stipes assentator tener vaco. Adinventitias sortitus capio balbus subito vulgus vapulus ceno voluptatum atqui. Vestrum cura alter volaticus valde celer aspicio annus. Attollo turpis comes cura aufero.",
            "speakers": [
              {
                "displayName": "Marquise Jacobs",
                "id": "+18333095444",
                "numberE164": "+18333095444"
              }
            ],
            "source": {
              "id": "3b650e23-364c-469b-bef6-4aba731c4b78",
              "type": "call",
              "contextId": "142b6151-b756-48f3-bf3f-b41c203482ef"
            }
          }
        }
      ],
      "startedAt": "2026-08-20T01:18:04.198Z",
      "startedTimestamp": 1787188684198,
      "status": "ended",
      "summary": {
        "companyNumberDescription": "Called in to +15326562798",
        "contactNumberDescription": "Called in from +18309769598",
        "header": "Inbound call from +14365378983 to Geoffrey Satterfield",
        "outcome": "Spoke for a minute"
      },
      "tariff": {
        "connectedPartyTariffs": [
          {
            "amount": 0,
            "total": 0,
            "quantity": 2,
            "initiator": "+11232668914",
            "recipient": "+13420734053",
            "routeDescription": "Unmatched Call Route - Zero Tariff",
            "transport": "carrier",
            "durationSec": 70.141,
            "vendorCallId": "CA974F5152B63B4985A6E36B1C220BFDF3",
            "direction": null
          },
          {
            "amount": 0,
            "total": 0,
            "quantity": 1,
            "initiator": "SYSTEM",
            "recipient": "client:6f853171_1924_4f60_99ff_39f5f45547d2",
            "recipientCountry": null,
            "routeDescription": "High-volume customer - Inbound call surcharge",
            "transport": "voip",
            "durationSec": 56.001,
            "vendorCallId": "CA51CF3C17CB4F458A91BE13624A818900",
            "direction": "outbound"
          }
        ],
        "total": 0
      },
      "user": {
        "email": "Shane.Marquardt-Jaskolski46@yahoo.com",
        "firstName": "Lamar",
        "jobTitle": "Internal Marketing Executive",
        "lastName": "Larson",
        "mobile": "+13856418392",
        "userId": "4917a68a-a0b4-46c1-9a0e-850f616f7640"
      },
      "vendor": "twilio",
      "vendorCallId": "CA39013CF06A4E44148803D3EFFA735C54",
      "waitTime": 13937,
      "waitTimeText": "a few seconds"
    }
  },
  "id": "6414ea40-a71e-4884-b572-d950e50341c1",
  "timestamp": 1787188684196,
  "type": "call.transcription_completed",
  "version": "2020-07-15"
}'

Example Request Body

{
  "created": "2026-08-20T01:18:04.196Z",
  "data": {
    "call": {
      "answeredAt": "2026-08-20T01:18:04.198Z",
      "assignedContact": {},
      "assignedUser": {
        "email": "Leroy.Stark@gmail.com",
        "firstName": "Jeremy",
        "jobTitle": "Investor Brand Director",
        "lastName": "Daniel",
        "mobile": "+14161498013",
        "userId": "0f6ed68c-40cb-4d57-9662-18957277eb74"
      },
      "companyNumber": "+17880840122",
      "contactNumber": "+18647233244",
      "direction": "inbound",
      "directoryTarget": {
        "displayName": "Robin Rath DVM",
        "email": "Beth.Paucek@yahoo.com",
        "extension": 8874813,
        "id": "17c46453-80cc-476b-8d38-dcfe96cf39e7",
        "type": "user"
      },
      "duration": 70779,
      "durationText": "a minute",
      "endedAt": "2026-08-20T01:18:04.198Z",
      "forms": [],
      "highlights": [
        {
          "createdAt": "2026-08-20T01:18:04.198Z",
          "id": "312c6711-593a-497f-9390-a8e3ce67d00a",
          "createdByUser": {
            "mobile": "+16624037269",
            "firstName": "Terry",
            "lastName": "Denesik",
            "userId": "0d0de63d-6dab-42eb-95b8-ac9c41bc824f",
            "email": "Heather.Harris64@gmail.com",
            "jobTitle": "Forward Research Strategist"
          },
          "createdTimestamp": 1787188684198,
          "tags": [
            "voluptatum"
          ]
        },
        {
          "createdAt": "2026-08-20T01:18:04.198Z",
          "id": "9a3a0b0e-07dc-41eb-9e36-5a4e3f8a1d68",
          "createdByUser": {
            "mobile": "+12020304927",
            "firstName": "Mandy",
            "lastName": "Dickens",
            "userId": "12826534-959c-480f-bc31-038e64add9ec",
            "email": "Flora87@yahoo.com",
            "jobTitle": "Principal Usability Analyst"
          },
          "createdTimestamp": 1787188684198,
          "tags": [
            "fuga"
          ]
        }
      ],
      "id": "142b6151-b756-48f3-bf3f-b41c203482ef",
      "initiator": "+11047934590",
      "isConference": false,
      "isInternal": false,
      "lastModifiedAt": "2026-08-20T01:18:04.198Z",
      "lastModifiedTimestamp": 1787188684198,
      "outcome": {
        "status": "answered"
      },
      "parties": [
        {
          "id": "+16966443595",
          "type": "phone",
          "isInternal": false,
          "connections": [
            {
              "joinedAt": "2026-08-20T01:18:04.198Z",
              "joinedTimestamp": 1787188684198,
              "leftAt": "2026-08-20T01:18:04.198Z",
              "leftTimestamp": 1787188684198,
              "durationSec": 71,
              "vendorCallId": "CA62A03A825332433EACD98FC8E6A6E86E"
            }
          ],
          "displayValue": "+1 217-907-0010"
        },
        {
          "id": "9dd31be8-70e4-4c59-890a-4b5fc5be578c",
          "type": "user",
          "isInternal": true,
          "connections": [
            {
              "joinedAt": "2026-08-20T01:18:04.198Z",
              "joinedTimestamp": 1787188684198,
              "leftAt": "2026-08-20T01:18:04.198Z",
              "leftTimestamp": 1787188684198,
              "durationSec": 55,
              "vendorCallId": "CA521C5C979DEC4279ADC62DAD2D2EB580"
            }
          ],
          "dials": [
            {
              "dialTimestamp": 1787188684198,
              "dialAt": "2026-08-20T01:18:04.198Z",
              "reason": "directDial"
            }
          ],
          "extension": 840716,
          "email": "Charlotte_Wuckert@hotmail.com",
          "displayValue": "Trycia Leuschke",
          "timezone": "Europe/Kaliningrad"
        }
      ],
      "recipient": "217e281c-2f30-4de9-a075-946923119285",
      "recordings": [
        {
          "id": "366ad83d-d4b7-45b5-8622-5dc4ef298df3",
          "callId": "142b6151-b756-48f3-bf3f-b41c203482ef",
          "fileSize": 361,
          "duration": 43,
          "startedAt": "2026-08-20T01:18:04.197Z",
          "mimeType": "audio/wav",
          "channels": 2,
          "transcript": {
            "id": "9534cbe3-d75e-47a8-94fe-81ddbdc35b0a",
            "createdAt": 1787188684197,
            "text": "Urbs ambitus arcus celer. Clamo amissio aeneus minima arbustum antiquus caelum. Cupressus argentum combibo antiquus defaeco apud aeger aedificium adfero. Comprehendo bis rerum crudelis arma officia. Vado catena caries cupressus deorsum crustulum tamdiu. Caelestis acies auctor umquam absum comedo denuncio asperiores ambulo perspiciatis. Fugiat constans totam quasi harum totidem vallum valeo cresco. Nisi crapula callide nam. Vulariter utilis succurro desipio utilis cupressus creator demitto perspiciatis. Non minima cimentarius tenuis ustilo canis maiores debitis. Vereor coadunatio vae crebro certe ustulo ascit basium autus. Admoveo volo solus perferendis nobis tactus veniam. Bestia ultra auxilium. Minima tamdiu tracto quisquam stabilis delinquo usus. Comprehendo benevolentia ducimus video umquam ancilla solutio. Thema infit stillicidium. Perferendis versus viscus tergum acerbitas nam. Venustas cena paulatim iste brevis viduo sopor carus excepturi deinde. Texo varius amita derelinquo deludo aetas verbera. Auctor tego trans tactus nulla agnitio. Correptius depopulo textor itaque. Debitis suffoco curvo uter tabella. Venia unde conspergo animi adiuvo utor aut. Adsidue crapula conitor benigne testimonium. Victus tracto aedificium angustus thymbra utor creptio. Suppono adsuesco utique. Tergo verto thymum truculenter denuncio circumvenio adfero. Arguo altus rem tempus comparo candidus solvo deleniti. Dens stillicidium tribuo temeritas arto territo fugiat. Eligendi aspernatur titulus occaecati quasi demum catena dolor. Tergo stipes absens defero abscido acervus vitium atqui aegrotatio debitis. Voluptatibus spiritus facilis modi spiculum. Volva adulescens utpote. Adhaero tergum bellicus. Tergeo quasi patrocinor consuasor iusto ventito cattus carcer. Quo benigne illo adflicto. Claudeo quos ceno aeneus. Et tolero aegre modi caterva asperiores culpo. Cogito cetera facilis. Pauci tempus quia ex cubicularis cilicium thesaurus. Caterva astrum viriliter stella usitas bellicus adicio cotidie aegrus. Suscipio damno ratione triumphus. Delego consequuntur quisquam adiuvo ustilo. Appono aureus quidem vacuus collum abutor cubitum tabernus decor. Colligo animi aro cruciamentum curatio utilis sui conicio ulterius communis. Somniculosus triduana consuasor contra auxilium pax versus. Patria crepusculum textilis. Vacuus corrigo commemoro suffragium timidus. Tenax astrum subvenio volaticus vulpes uredo eveniet atrocitas. Defendo abeo aeneus sperno considero adnuo caveo minima.",
            "speakers": [
              {
                "displayName": "Ramiro O'Connell",
                "id": "+14711652978",
                "numberE164": "+14711652978"
              }
            ],
            "source": {
              "id": "366ad83d-d4b7-45b5-8622-5dc4ef298df3",
              "type": "call",
              "contextId": "142b6151-b756-48f3-bf3f-b41c203482ef"
            }
          }
        },
        {
          "id": "3b650e23-364c-469b-bef6-4aba731c4b78",
          "callId": "142b6151-b756-48f3-bf3f-b41c203482ef",
          "fileSize": 47,
          "duration": 317,
          "startedAt": "2026-08-20T01:18:04.197Z",
          "mimeType": "audio/wav",
          "channels": 2,
          "transcript": {
            "id": "8cc60b78-aed3-4f93-9fa2-36531a56e211",
            "createdAt": 1787188684197,
            "text": "Aegre asperiores ipsum amoveo veritas cursus deprimo tubineus incidunt adsuesco. Solio supellex tumultus sophismata. Tum perspiciatis calcar. Tandem dolore votum delectatio unde. Cibus ab admoveo ipsam. Subito collum cura aeternus voluptates. Carcer patior degenero. Temperantia infit tutamen territo undique balbus cedo speculum eligendi reprehenderit. Armarium asperiores catena delibero claustrum vos consectetur. Uter verbera cohors. Tenus crepusculum ultra voluptatibus adiuvo ventosus repudiandae. Quidem communis supra tot sequi cinis cumque acsi. Anser taceo decerno combibo creta absorbeo amicitia adaugeo depraedor quibusdam. Amita soluta decipio taceo supplanto desolo assumenda tondeo. Victoria ulterius est. Tot animi voluptatibus stabilis utique delectatio. Solvo copiose acsi suus id tenax doloremque. Sumo utroque quia odit virtus tandem abundans. Sui verbum pax adfero. Utpote suppellex tenus totidem dolore subvenio. Adsuesco cado cernuus subnecto comis quis aer tot basium aeneus. Decumbo vapulus vulgivagus defetiscor universe. Arceo turbo sumo assentator quidem attonbitus cohors vestigium volo celebrer. Illum ciminatio teneo apud. Delectus cotidie appello apto copiose. Arbitro torqueo acies fugiat adopto alter adfectus nam tabula. Aiunt doloribus celo universe cerno sursum atrox. Denuncio crux tego. Cubicularis canis cura. Vinculum terror utpote demulceo comminor soleo celebrer curriculum occaecati terra. Suus atqui vester somnus sumo conventus. Validus concido cursim animus necessitatibus adflicto adipisci cado suppellex. Vergo ullam vos arto viridis carmen capillus sordeo. Sollicito creator aut saepe tyrannus cruentus volo. Cupressus aestus artificiose studio vestigium. Aeneus curo depulso video pauper. Denego vitae sursum cotidie vae patria nihil tabula occaecati certe. Terga velum at depraedor facilis virga vapulus. Cuppedia nihil sunt subito vestrum alter. Certe bestia tantillus adhaero auditor arcesso volaticus adopto vociferor. Thalassinus thermae carcer vestigium arx vaco tero. Utpote vulnero tonsor sono vereor vulgivagus paens bis depromo vomica. Magnam tum enim vestigium totam maiores ubi vomer eius conduco. Consectetur curis xiphias cursus artificiose voluptate tempus aperio derideo. Cognatus civitas utpote vesco. Consuasor sum statim ceno adinventitias. Deprimo nisi stipes assentator tener vaco. Adinventitias sortitus capio balbus subito vulgus vapulus ceno voluptatum atqui. Vestrum cura alter volaticus valde celer aspicio annus. Attollo turpis comes cura aufero.",
            "speakers": [
              {
                "displayName": "Marquise Jacobs",
                "id": "+18333095444",
                "numberE164": "+18333095444"
              }
            ],
            "source": {
              "id": "3b650e23-364c-469b-bef6-4aba731c4b78",
              "type": "call",
              "contextId": "142b6151-b756-48f3-bf3f-b41c203482ef"
            }
          }
        }
      ],
      "startedAt": "2026-08-20T01:18:04.198Z",
      "startedTimestamp": 1787188684198,
      "status": "ended",
      "summary": {
        "companyNumberDescription": "Called in to +15326562798",
        "contactNumberDescription": "Called in from +18309769598",
        "header": "Inbound call from +14365378983 to Geoffrey Satterfield",
        "outcome": "Spoke for a minute"
      },
      "tariff": {
        "connectedPartyTariffs": [
          {
            "amount": 0,
            "total": 0,
            "quantity": 2,
            "initiator": "+11232668914",
            "recipient": "+13420734053",
            "routeDescription": "Unmatched Call Route - Zero Tariff",
            "transport": "carrier",
            "durationSec": 70.141,
            "vendorCallId": "CA974F5152B63B4985A6E36B1C220BFDF3",
            "direction": null
          },
          {
            "amount": 0,
            "total": 0,
            "quantity": 1,
            "initiator": "SYSTEM",
            "recipient": "client:6f853171_1924_4f60_99ff_39f5f45547d2",
            "recipientCountry": null,
            "routeDescription": "High-volume customer - Inbound call surcharge",
            "transport": "voip",
            "durationSec": 56.001,
            "vendorCallId": "CA51CF3C17CB4F458A91BE13624A818900",
            "direction": "outbound"
          }
        ],
        "total": 0
      },
      "user": {
        "email": "Shane.Marquardt-Jaskolski46@yahoo.com",
        "firstName": "Lamar",
        "jobTitle": "Internal Marketing Executive",
        "lastName": "Larson",
        "mobile": "+13856418392",
        "userId": "4917a68a-a0b4-46c1-9a0e-850f616f7640"
      },
      "vendor": "twilio",
      "vendorCallId": "CA39013CF06A4E44148803D3EFFA735C54",
      "waitTime": 13937,
      "waitTimeText": "a few seconds"
    }
  },
  "id": "6414ea40-a71e-4884-b572-d950e50341c1",
  "timestamp": 1787188684196,
  "type": "call.transcription_completed",
  "version": "2020-07-15"
}

json

application/json

Example Responses

No example specified for this content type

call.voicemail.available

POST

https://your-webhook-endpoint.example.com

/call.voicemail.available

call.voicemail.available › Request Body

CallVoicemailAvailableEvent

created

string · required

UTC timestamp of when the event was emitted

CallVoicemailEventData · required

id

string · required

The ID of the event

organisationId

string · required

The ID of the organisation that the event belongs to

timestamp

number · required

Unix timestamp of when the event was originally emitted

type

string · const · required

Const value: call.voicemail.available

version

string · required

Event version number, the version is a YYYY-mm-dd formatted string

Example: 2020-07-15

call.voicemail.available › Responses

200

Return a 200 status to indicate that the data was received successfully

No data returned

POST/call.voicemail.available

curl https://your-webhook-endpoint.example.com/call.voicemail.available \
  --request POST \
  --header 'Content-Type: application/json' \
  --data '{
  "created": "2026-08-20T01:18:04.176Z",
  "data": {
    "call": {
      "assignedContact": {},
      "assignedUser": {},
      "companyNumber": "+15651678247",
      "contactNumber": "+15630163779",
      "direction": "inbound",
      "directoryTarget": {
        "displayName": "Amos Larson",
        "email": "Clint70@yahoo.com",
        "extension": 105280,
        "id": "55a05527-056b-485d-b71f-ec931e2eac3d",
        "type": "user"
      },
      "duration": 37315,
      "durationText": "a few seconds",
      "endedAt": "2026-08-20T01:18:04.177Z",
      "forms": [],
      "highlights": [],
      "id": "adcd7543-4fb5-4136-9258-7884708f917d",
      "initiator": "+17891653241",
      "isConference": false,
      "isInternal": false,
      "lastModifiedAt": "2026-08-20T01:18:04.177Z",
      "lastModifiedTimestamp": 1787188684177,
      "outcome": {
        "reason": "noOnePickedUp",
        "status": "missed"
      },
      "parties": [
        {
          "isInternal": false,
          "displayValue": "+1 737-116-5010",
          "id": "+13975656968",
          "type": "phone",
          "connections": [
            {
              "joinedTimestamp": 1787188684177,
              "leftAt": "2026-08-20T01:18:04.177Z",
              "leftTimestamp": 1787188684177,
              "durationSec": 38,
              "vendorCallId": "CA8B11C1BEC9724479958AFA08AC0B1A9D",
              "joinedAt": "2026-08-20T01:18:04.177Z"
            }
          ]
        },
        {
          "isInternal": true,
          "displayValue": "Meredith Bayer",
          "dials": [
            {
              "dialTimestamp": 1787188684177,
              "reason": "directDial",
              "dialAt": "2026-08-20T01:18:04.177Z"
            }
          ],
          "extension": 7414726,
          "id": "808b8071-a632-450e-8443-3f531c1e2e8b",
          "type": "user",
          "email": "Jovanny.Bins@gmail.com",
          "timezone": "Africa/Kampala"
        }
      ],
      "recipient": "047355b1-aea8-46fe-b9ee-41c94ecef18d",
      "recordings": [],
      "startedAt": "2026-08-20T01:18:04.177Z",
      "startedTimestamp": 1787188684177,
      "status": "missed",
      "summary": {
        "companyNumberDescription": "Called in to +13491391455",
        "contactNumberDescription": "Called in from +11804875545",
        "header": "Inbound call from +16546544488 to Dr. Camille Mann",
        "outcome": "Missed call"
      },
      "user": {},
      "vendor": "twilio",
      "vendorCallId": "CAA6E3378A16FD457B9BEE60680C941B7B",
      "voicemail": {
        "duration": 11,
        "durationText": "0:11",
        "id": "68b0c6dc-60ae-40c2-8677-b5d8b4e01df2",
        "transcription": "Delinquo comminor ventus tepesco trado asper. Benigne solium suscipit fuga sperno comprehendo certe victus quam. Tepidus ater triumphus conscendo. Pecco solium chirographum id censura pauper damno.",
        "transcriptionConfidence": 0.6608153581619263
      },
      "waitTime": 37315,
      "waitTimeText": "a few seconds"
    },
    "voicemail": {
      "duration": 11,
      "durationText": "0:11",
      "id": "68b0c6dc-60ae-40c2-8677-b5d8b4e01df2",
      "recordingUrl": "https://competent-scrap.org",
      "recordingUrlExpiresTimestamp": 1787188684177,
      "transcription": "Delinquo comminor ventus tepesco trado asper. Benigne solium suscipit fuga sperno comprehendo certe victus quam. Tepidus ater triumphus conscendo. Pecco solium chirographum id censura pauper damno.",
      "transcriptionConfidence": 0.6608153581619263
    }
  },
  "id": "299ebe44-72d0-4e07-9794-e06a101221d4",
  "timestamp": 1787188684176,
  "type": "call.voicemail.available",
  "version": "2020-07-15"
}'

Example Request Body

{
  "created": "2026-08-20T01:18:04.176Z",
  "data": {
    "call": {
      "assignedContact": {},
      "assignedUser": {},
      "companyNumber": "+15651678247",
      "contactNumber": "+15630163779",
      "direction": "inbound",
      "directoryTarget": {
        "displayName": "Amos Larson",
        "email": "Clint70@yahoo.com",
        "extension": 105280,
        "id": "55a05527-056b-485d-b71f-ec931e2eac3d",
        "type": "user"
      },
      "duration": 37315,
      "durationText": "a few seconds",
      "endedAt": "2026-08-20T01:18:04.177Z",
      "forms": [],
      "highlights": [],
      "id": "adcd7543-4fb5-4136-9258-7884708f917d",
      "initiator": "+17891653241",
      "isConference": false,
      "isInternal": false,
      "lastModifiedAt": "2026-08-20T01:18:04.177Z",
      "lastModifiedTimestamp": 1787188684177,
      "outcome": {
        "reason": "noOnePickedUp",
        "status": "missed"
      },
      "parties": [
        {
          "isInternal": false,
          "displayValue": "+1 737-116-5010",
          "id": "+13975656968",
          "type": "phone",
          "connections": [
            {
              "joinedTimestamp": 1787188684177,
              "leftAt": "2026-08-20T01:18:04.177Z",
              "leftTimestamp": 1787188684177,
              "durationSec": 38,
              "vendorCallId": "CA8B11C1BEC9724479958AFA08AC0B1A9D",
              "joinedAt": "2026-08-20T01:18:04.177Z"
            }
          ]
        },
        {
          "isInternal": true,
          "displayValue": "Meredith Bayer",
          "dials": [
            {
              "dialTimestamp": 1787188684177,
              "reason": "directDial",
              "dialAt": "2026-08-20T01:18:04.177Z"
            }
          ],
          "extension": 7414726,
          "id": "808b8071-a632-450e-8443-3f531c1e2e8b",
          "type": "user",
          "email": "Jovanny.Bins@gmail.com",
          "timezone": "Africa/Kampala"
        }
      ],
      "recipient": "047355b1-aea8-46fe-b9ee-41c94ecef18d",
      "recordings": [],
      "startedAt": "2026-08-20T01:18:04.177Z",
      "startedTimestamp": 1787188684177,
      "status": "missed",
      "summary": {
        "companyNumberDescription": "Called in to +13491391455",
        "contactNumberDescription": "Called in from +11804875545",
        "header": "Inbound call from +16546544488 to Dr. Camille Mann",
        "outcome": "Missed call"
      },
      "user": {},
      "vendor": "twilio",
      "vendorCallId": "CAA6E3378A16FD457B9BEE60680C941B7B",
      "voicemail": {
        "duration": 11,
        "durationText": "0:11",
        "id": "68b0c6dc-60ae-40c2-8677-b5d8b4e01df2",
        "transcription": "Delinquo comminor ventus tepesco trado asper. Benigne solium suscipit fuga sperno comprehendo certe victus quam. Tepidus ater triumphus conscendo. Pecco solium chirographum id censura pauper damno.",
        "transcriptionConfidence": 0.6608153581619263
      },
      "waitTime": 37315,
      "waitTimeText": "a few seconds"
    },
    "voicemail": {
      "duration": 11,
      "durationText": "0:11",
      "id": "68b0c6dc-60ae-40c2-8677-b5d8b4e01df2",
      "recordingUrl": "https://competent-scrap.org",
      "recordingUrlExpiresTimestamp": 1787188684177,
      "transcription": "Delinquo comminor ventus tepesco trado asper. Benigne solium suscipit fuga sperno comprehendo certe victus quam. Tepidus ater triumphus conscendo. Pecco solium chirographum id censura pauper damno.",
      "transcriptionConfidence": 0.6608153581619263
    }
  },
  "id": "299ebe44-72d0-4e07-9794-e06a101221d4",
  "timestamp": 1787188684176,
  "type": "call.voicemail.available",
  "version": "2020-07-15"
}

json

application/json

Example Responses

No example specified for this content type

Call Lifecycle Events Call Contact Events

call.recording.available

POST

https://your-webhook-endpoint.example.com

/call.recording.available

call.recording.available › Request Body

CallRecordingAvailableEvent

created

string · required

UTC timestamp of when the event was emitted

CallRecordingEventData · required

id

string · required

The ID of the event

organisationId

string · required

The ID of the organisation that the event belongs to

timestamp

number · required

Unix timestamp of when the event was originally emitted

type

string · const · required

Const value: call.recording.available

version

string · required

Event version number, the version is a YYYY-mm-dd formatted string

Example: 2020-07-15

call.recording.available › Responses

200

Return a 200 status to indicate that the data was received successfully

No data returned

call.transcript.created

POST

https://your-webhook-endpoint.example.com

/call.transcript.created

call.transcript.created › Request Body

CallTranscriptCreatedEvent

created

string · required

UTC timestamp of when the event was emitted

CallTranscriptEventData · required

id

string · required

The ID of the event

organisationId

string · required

The ID of the organisation that the event belongs to

timestamp

number · required

Unix timestamp of when the event was originally emitted

type

string · const · required

Const value: call.transcript.created

version

string · required

Event version number, the version is a YYYY-mm-dd formatted string

Example: 2020-07-15

call.transcript.created › Responses

200

Return a 200 status to indicate that the data was received successfully

No data returned

call.transcription_completed

POST

https://your-webhook-endpoint.example.com

/call.transcription_completed

call.transcription_completed › Request Body

CallTranscriptionCompletedEvent

created

string · required

UTC timestamp of when the event was emitted

CallEventData · required

id

string · required

The ID of the event

organisationId

string · required

The ID of the organisation that the event belongs to

timestamp

number · required

Unix timestamp of when the event was originally emitted

type

string · const · required

Const value: call.transcription_completed

version

string · required

Event version number, the version is a YYYY-mm-dd formatted string

Example: 2020-07-15

call.transcription_completed › Responses

200

Return a 200 status to indicate that the data was received successfully

No data returned

call.voicemail.available

POST

https://your-webhook-endpoint.example.com

/call.voicemail.available

call.voicemail.available › Request Body

CallVoicemailAvailableEvent

created

string · required

UTC timestamp of when the event was emitted

CallVoicemailEventData · required

id

string · required

The ID of the event

organisationId

string · required

The ID of the organisation that the event belongs to

timestamp

number · required

Unix timestamp of when the event was originally emitted

type

string · const · required

Const value: call.voicemail.available

version

string · required

Event version number, the version is a YYYY-mm-dd formatted string

Example: 2020-07-15

call.voicemail.available › Responses

200

Return a 200 status to indicate that the data was received successfully

No data returned