Call Contact Events

Events emitted when a contact is assigned to a call.

call.contact_assigned

POST

https://your-webhook-endpoint.example.com

/call.contact_assigned

call.contact_assigned › Request Body

CallContactAssignedEvent

created

string · required

UTC timestamp of when the event was emitted

CallEventData · required

id

string · required

The ID of the event

organisationId

string · required

The ID of the organisation that the event belongs to

timestamp

number · required

Unix timestamp of when the event was originally emitted

type

string · const · required

Const value: call.contact_assigned

version

string · required

Event version number, the version is a YYYY-mm-dd formatted string

Example: 2020-07-15

call.contact_assigned › Responses

200

Return a 200 status to indicate that the data was received successfully

No data returned

POST/call.contact_assigned

curl https://your-webhook-endpoint.example.com/call.contact_assigned \
  --request POST \
  --header 'Content-Type: application/json' \
  --data '{
  "created": "2026-09-09T04:18:20.122Z",
  "data": {
    "call": {
      "answeredAt": "2026-09-09T04:18:20.123Z",
      "assignedContact": {
        "companyName": "Schroeder - Hickle",
        "emails": [
          {
            "email": null,
            "label": "work"
          }
        ],
        "firstName": "James",
        "id": "b775f8f9-5191-455b-ae26-cfc05499201e",
        "jobTitle": null,
        "lastName": "Auer",
        "phoneNumbers": [
          {
            "label": "work",
            "numberRaw": "18076686217",
            "numberE164": "+16685920804",
            "numberDisplay": "+1 315-253-2383"
          },
          {
            "label": "mobile",
            "numberRaw": "10561737400",
            "numberE164": "+18806914397",
            "numberDisplay": "+1 599-545-9952"
          }
        ],
        "phonebookId": "c7e58fbc-485d-43f5-a648-2a60bcea2489",
        "phonebookName": "vulariter aeger"
      },
      "assignedUser": {
        "email": "Ron82@yahoo.com",
        "firstName": "Collin",
        "jobTitle": "Principal Paradigm Designer",
        "lastName": "Crooks",
        "mobile": null,
        "userId": "9fa19b5f-71d4-471c-a1c8-f7f9178887c1"
      },
      "companyNumber": "+18062368759",
      "contactNumber": "+14694979893",
      "direction": "outbound",
      "forms": [],
      "highlights": [],
      "id": "fbdb72c4-489c-45b5-afcb-e859ff2e7b48",
      "initiator": "8c9cd73d-2368-4483-aeee-60bbaea58cba",
      "isConference": false,
      "isInternal": false,
      "lastModifiedAt": "2026-09-09T04:18:20.123Z",
      "lastModifiedTimestamp": 1788927500123,
      "parties": [
        {
          "id": "d7ce912d-b2f5-4951-9da1-436923b0791b",
          "type": "user",
          "isInternal": true,
          "connections": [
            {
              "joinedAt": "2026-09-09T04:18:20.123Z",
              "joinedTimestamp": 1788927500123,
              "vendorCallId": "CA71D84A47ECF947FF9F06B3ABA66C3225"
            }
          ],
          "extension": 8375704,
          "email": "Monroe.Kiehn@yahoo.com",
          "displayValue": "Miss Joy Adams",
          "timezone": "America/La_Paz"
        },
        {
          "id": "+18078486235",
          "type": "phone",
          "isInternal": false,
          "connections": [
            {
              "joinedAt": "2026-09-09T04:18:20.123Z",
              "joinedTimestamp": 1788927500123,
              "vendorCallId": "CA3420E138EBD34615B1851D06ADBA38E2"
            }
          ],
          "dials": [
            {
              "dialTimestamp": 1788927500123,
              "dialAt": "2026-09-09T04:18:20.123Z",
              "reason": "directDial"
            }
          ],
          "displayValue": "Jamie Prosacco"
        }
      ],
      "recipient": "+18659731074",
      "recordings": [],
      "startedAt": "2026-09-09T04:18:20.123Z",
      "startedTimestamp": 1788927500123,
      "status": "started",
      "summary": {
        "companyNumberDescription": "Called out from +19353852070",
        "contactNumberDescription": "Called out to +18350710451",
        "header": "Outbound call to Wendy Towne from Myra Dicki"
      },
      "user": {
        "email": "Zelda27@yahoo.com",
        "firstName": "Tammy",
        "jobTitle": "Regional Metrics Orchestrator",
        "lastName": "Hintz",
        "mobile": null,
        "userId": "6fe8a4b9-aacd-4742-8681-54c24c8446e5"
      },
      "vendor": "twilio",
      "vendorCallId": "CA939EEE78FA5B4B5ABE2BB94D375918D3",
      "waitTime": 5359,
      "waitTimeText": "a few seconds"
    }
  },
  "id": "73cd1b6b-97dd-4b6e-a69f-588d76af8acf",
  "timestamp": 1788927500122,
  "type": "call.contact_assigned",
  "version": "2020-07-15"
}'

Example Request Body

{
  "created": "2026-09-09T04:18:20.122Z",
  "data": {
    "call": {
      "answeredAt": "2026-09-09T04:18:20.123Z",
      "assignedContact": {
        "companyName": "Schroeder - Hickle",
        "emails": [
          {
            "email": null,
            "label": "work"
          }
        ],
        "firstName": "James",
        "id": "b775f8f9-5191-455b-ae26-cfc05499201e",
        "jobTitle": null,
        "lastName": "Auer",
        "phoneNumbers": [
          {
            "label": "work",
            "numberRaw": "18076686217",
            "numberE164": "+16685920804",
            "numberDisplay": "+1 315-253-2383"
          },
          {
            "label": "mobile",
            "numberRaw": "10561737400",
            "numberE164": "+18806914397",
            "numberDisplay": "+1 599-545-9952"
          }
        ],
        "phonebookId": "c7e58fbc-485d-43f5-a648-2a60bcea2489",
        "phonebookName": "vulariter aeger"
      },
      "assignedUser": {
        "email": "Ron82@yahoo.com",
        "firstName": "Collin",
        "jobTitle": "Principal Paradigm Designer",
        "lastName": "Crooks",
        "mobile": null,
        "userId": "9fa19b5f-71d4-471c-a1c8-f7f9178887c1"
      },
      "companyNumber": "+18062368759",
      "contactNumber": "+14694979893",
      "direction": "outbound",
      "forms": [],
      "highlights": [],
      "id": "fbdb72c4-489c-45b5-afcb-e859ff2e7b48",
      "initiator": "8c9cd73d-2368-4483-aeee-60bbaea58cba",
      "isConference": false,
      "isInternal": false,
      "lastModifiedAt": "2026-09-09T04:18:20.123Z",
      "lastModifiedTimestamp": 1788927500123,
      "parties": [
        {
          "id": "d7ce912d-b2f5-4951-9da1-436923b0791b",
          "type": "user",
          "isInternal": true,
          "connections": [
            {
              "joinedAt": "2026-09-09T04:18:20.123Z",
              "joinedTimestamp": 1788927500123,
              "vendorCallId": "CA71D84A47ECF947FF9F06B3ABA66C3225"
            }
          ],
          "extension": 8375704,
          "email": "Monroe.Kiehn@yahoo.com",
          "displayValue": "Miss Joy Adams",
          "timezone": "America/La_Paz"
        },
        {
          "id": "+18078486235",
          "type": "phone",
          "isInternal": false,
          "connections": [
            {
              "joinedAt": "2026-09-09T04:18:20.123Z",
              "joinedTimestamp": 1788927500123,
              "vendorCallId": "CA3420E138EBD34615B1851D06ADBA38E2"
            }
          ],
          "dials": [
            {
              "dialTimestamp": 1788927500123,
              "dialAt": "2026-09-09T04:18:20.123Z",
              "reason": "directDial"
            }
          ],
          "displayValue": "Jamie Prosacco"
        }
      ],
      "recipient": "+18659731074",
      "recordings": [],
      "startedAt": "2026-09-09T04:18:20.123Z",
      "startedTimestamp": 1788927500123,
      "status": "started",
      "summary": {
        "companyNumberDescription": "Called out from +19353852070",
        "contactNumberDescription": "Called out to +18350710451",
        "header": "Outbound call to Wendy Towne from Myra Dicki"
      },
      "user": {
        "email": "Zelda27@yahoo.com",
        "firstName": "Tammy",
        "jobTitle": "Regional Metrics Orchestrator",
        "lastName": "Hintz",
        "mobile": null,
        "userId": "6fe8a4b9-aacd-4742-8681-54c24c8446e5"
      },
      "vendor": "twilio",
      "vendorCallId": "CA939EEE78FA5B4B5ABE2BB94D375918D3",
      "waitTime": 5359,
      "waitTimeText": "a few seconds"
    }
  },
  "id": "73cd1b6b-97dd-4b6e-a69f-588d76af8acf",
  "timestamp": 1788927500122,
  "type": "call.contact_assigned",
  "version": "2020-07-15"
}

json

application/json

Example Responses

No example specified for this content type

call.contact_assigned_with_add

POST

https://your-webhook-endpoint.example.com

/call.contact_assigned_with_add

call.contact_assigned_with_add › Request Body

CallContactAssignedWithAddEvent

created

string · required

UTC timestamp of when the event was emitted

CallEventData · required

id

string · required

The ID of the event

organisationId

string · required

The ID of the organisation that the event belongs to

timestamp

number · required

Unix timestamp of when the event was originally emitted

type

string · const · required

Const value: call.contact_assigned_with_add

version

string · required

Event version number, the version is a YYYY-mm-dd formatted string

Example: 2020-07-15

call.contact_assigned_with_add › Responses

200

Return a 200 status to indicate that the data was received successfully

No data returned

POST/call.contact_assigned_with_add

curl https://your-webhook-endpoint.example.com/call.contact_assigned_with_add \
  --request POST \
  --header 'Content-Type: application/json' \
  --data '{
  "created": "2026-09-09T04:18:20.123Z",
  "data": {
    "call": {
      "assignedCallGroup": {
        "displayName": "Mireille Nolan",
        "extension": 9830468,
        "id": "e1dbdf12-7555-401c-b6c0-7be520f8b305",
        "type": "team"
      },
      "assignedContact": {
        "emails": [
          {
            "email": "Darla_Kessler@gmail.com"
          }
        ],
        "firstName": "Ferne",
        "lastName": "Collier",
        "phoneNumbers": [
          {
            "numberRaw": "15799689236",
            "numberE164": "+19985219855",
            "numberDisplay": "+1 611-111-5507"
          }
        ]
      },
      "assignedUser": {},
      "companyNumber": "+18746063114",
      "contactNumber": "+14688837581",
      "direction": "inbound",
      "directoryTarget": {
        "displayName": "Tracy Pouros DVM",
        "extension": 7045710,
        "id": "b72d4798-66a2-44d1-9803-e6104aa72eaa",
        "type": "team"
      },
      "duration": 59093,
      "durationText": "a minute",
      "endedAt": "2026-09-09T04:18:20.124Z",
      "forms": [],
      "highlights": [],
      "id": "7c25a108-62c1-4f8e-b4c0-b1410ea16dad",
      "initiator": "+18530664120",
      "isConference": false,
      "isInternal": false,
      "lastModifiedAt": "2026-09-09T04:18:20.124Z",
      "lastModifiedTimestamp": 1788927500124,
      "outcome": {
        "reason": "noOneAvailable",
        "status": "missed"
      },
      "parties": [
        {
          "id": "+13969998621",
          "type": "phone",
          "isInternal": false,
          "connections": [
            {
              "joinedAt": "2026-09-09T04:18:20.124Z",
              "joinedTimestamp": 1788927500124,
              "leftAt": "2026-09-09T04:18:20.124Z",
              "leftTimestamp": 1788927500124,
              "durationSec": 59,
              "vendorCallId": "CA66C8AFDF5475418EB31D9E8D61F9CCE7"
            }
          ],
          "displayValue": "+1 003-991-4626"
        },
        {
          "id": "b0ede07a-6432-46b0-b542-b0fa6e3b4c44",
          "type": "user",
          "isInternal": true,
          "dials": [
            {
              "dialTimestamp": 1788927500125,
              "dialAt": "2026-09-09T04:18:20.125Z",
              "reason": "callGroup"
            }
          ],
          "extension": 2491771,
          "email": "Edd_Gorczany@hotmail.com",
          "displayValue": "Miracle Dooley IV",
          "timezone": "Asia/Hong_Kong"
        },
        {
          "id": "c6d7157b-a5bc-4534-82d4-640d1f1020c3",
          "type": "user",
          "isInternal": true,
          "dials": [
            {
              "dialTimestamp": 1788927500125,
              "dialAt": "2026-09-09T04:18:20.125Z",
              "reason": "callGroup"
            }
          ],
          "extension": 7444265,
          "email": "Thurman42@gmail.com",
          "displayValue": "Miss Icie Hyatt",
          "timezone": "America/Belize"
        },
        {
          "id": "da17725d-8fd2-4b42-a4a9-7b2031f41a25",
          "type": "user",
          "isInternal": true,
          "dials": [
            {
              "dialTimestamp": 1788927500125,
              "dialAt": "2026-09-09T04:18:20.125Z",
              "reason": "callGroup"
            }
          ],
          "extension": 3928993,
          "email": "Rocky_Goodwin@hotmail.com",
          "displayValue": "Hollie Reichert",
          "timezone": "Antarctica/McMurdo"
        }
      ],
      "recipient": "+15113949056",
      "recordings": [],
      "startedAt": "2026-09-09T04:18:20.124Z",
      "startedTimestamp": 1788927500124,
      "status": "missed",
      "summary": {
        "companyNumberDescription": "Called in to +14466051117",
        "contactNumberDescription": "Called in from +16422555112",
        "header": "Inbound call from Nellie Roberts DDS to +13818811387",
        "outcome": "Missed call"
      },
      "user": {},
      "vendor": "twilio",
      "vendorCallId": "CAA7A199C27B104EA88001671FCCDF5B0B",
      "waitTime": 59093,
      "waitTimeText": "a minute"
    }
  },
  "id": "fedd9939-5f71-4a59-92b5-28aea3d0eecf",
  "timestamp": 1788927500123,
  "type": "call.contact_assigned_with_add",
  "version": "2020-07-15"
}'

Example Request Body

{
  "created": "2026-09-09T04:18:20.123Z",
  "data": {
    "call": {
      "assignedCallGroup": {
        "displayName": "Mireille Nolan",
        "extension": 9830468,
        "id": "e1dbdf12-7555-401c-b6c0-7be520f8b305",
        "type": "team"
      },
      "assignedContact": {
        "emails": [
          {
            "email": "Darla_Kessler@gmail.com"
          }
        ],
        "firstName": "Ferne",
        "lastName": "Collier",
        "phoneNumbers": [
          {
            "numberRaw": "15799689236",
            "numberE164": "+19985219855",
            "numberDisplay": "+1 611-111-5507"
          }
        ]
      },
      "assignedUser": {},
      "companyNumber": "+18746063114",
      "contactNumber": "+14688837581",
      "direction": "inbound",
      "directoryTarget": {
        "displayName": "Tracy Pouros DVM",
        "extension": 7045710,
        "id": "b72d4798-66a2-44d1-9803-e6104aa72eaa",
        "type": "team"
      },
      "duration": 59093,
      "durationText": "a minute",
      "endedAt": "2026-09-09T04:18:20.124Z",
      "forms": [],
      "highlights": [],
      "id": "7c25a108-62c1-4f8e-b4c0-b1410ea16dad",
      "initiator": "+18530664120",
      "isConference": false,
      "isInternal": false,
      "lastModifiedAt": "2026-09-09T04:18:20.124Z",
      "lastModifiedTimestamp": 1788927500124,
      "outcome": {
        "reason": "noOneAvailable",
        "status": "missed"
      },
      "parties": [
        {
          "id": "+13969998621",
          "type": "phone",
          "isInternal": false,
          "connections": [
            {
              "joinedAt": "2026-09-09T04:18:20.124Z",
              "joinedTimestamp": 1788927500124,
              "leftAt": "2026-09-09T04:18:20.124Z",
              "leftTimestamp": 1788927500124,
              "durationSec": 59,
              "vendorCallId": "CA66C8AFDF5475418EB31D9E8D61F9CCE7"
            }
          ],
          "displayValue": "+1 003-991-4626"
        },
        {
          "id": "b0ede07a-6432-46b0-b542-b0fa6e3b4c44",
          "type": "user",
          "isInternal": true,
          "dials": [
            {
              "dialTimestamp": 1788927500125,
              "dialAt": "2026-09-09T04:18:20.125Z",
              "reason": "callGroup"
            }
          ],
          "extension": 2491771,
          "email": "Edd_Gorczany@hotmail.com",
          "displayValue": "Miracle Dooley IV",
          "timezone": "Asia/Hong_Kong"
        },
        {
          "id": "c6d7157b-a5bc-4534-82d4-640d1f1020c3",
          "type": "user",
          "isInternal": true,
          "dials": [
            {
              "dialTimestamp": 1788927500125,
              "dialAt": "2026-09-09T04:18:20.125Z",
              "reason": "callGroup"
            }
          ],
          "extension": 7444265,
          "email": "Thurman42@gmail.com",
          "displayValue": "Miss Icie Hyatt",
          "timezone": "America/Belize"
        },
        {
          "id": "da17725d-8fd2-4b42-a4a9-7b2031f41a25",
          "type": "user",
          "isInternal": true,
          "dials": [
            {
              "dialTimestamp": 1788927500125,
              "dialAt": "2026-09-09T04:18:20.125Z",
              "reason": "callGroup"
            }
          ],
          "extension": 3928993,
          "email": "Rocky_Goodwin@hotmail.com",
          "displayValue": "Hollie Reichert",
          "timezone": "Antarctica/McMurdo"
        }
      ],
      "recipient": "+15113949056",
      "recordings": [],
      "startedAt": "2026-09-09T04:18:20.124Z",
      "startedTimestamp": 1788927500124,
      "status": "missed",
      "summary": {
        "companyNumberDescription": "Called in to +14466051117",
        "contactNumberDescription": "Called in from +16422555112",
        "header": "Inbound call from Nellie Roberts DDS to +13818811387",
        "outcome": "Missed call"
      },
      "user": {},
      "vendor": "twilio",
      "vendorCallId": "CAA7A199C27B104EA88001671FCCDF5B0B",
      "waitTime": 59093,
      "waitTimeText": "a minute"
    }
  },
  "id": "fedd9939-5f71-4a59-92b5-28aea3d0eecf",
  "timestamp": 1788927500123,
  "type": "call.contact_assigned_with_add",
  "version": "2020-07-15"
}

json

application/json

Example Responses

No example specified for this content type

call.contact_assigned_with_update

POST

https://your-webhook-endpoint.example.com

/call.contact_assigned_with_update

call.contact_assigned_with_update › Request Body

CallContactAssignedWithUpdateEvent

created

string · required

UTC timestamp of when the event was emitted

CallEventData · required

id

string · required

The ID of the event

organisationId

string · required

The ID of the organisation that the event belongs to

timestamp

number · required

Unix timestamp of when the event was originally emitted

type

string · const · required

Const value: call.contact_assigned_with_update

version

string · required

Event version number, the version is a YYYY-mm-dd formatted string

Example: 2020-07-15

call.contact_assigned_with_update › Responses

200

Return a 200 status to indicate that the data was received successfully

No data returned

POST/call.contact_assigned_with_update

curl https://your-webhook-endpoint.example.com/call.contact_assigned_with_update \
  --request POST \
  --header 'Content-Type: application/json' \
  --data '{
  "created": "2026-09-09T04:18:20.125Z",
  "data": {
    "call": {
      "answeredAt": "2026-09-09T04:18:20.126Z",
      "assignedContact": {
        "companyName": "Smitham, Hilpert and Corkery",
        "emails": [
          {
            "email": "Damon.Schultz@gmail.com",
            "label": "work"
          }
        ],
        "firstName": "Arnold",
        "id": "906fd297-a428-4ce8-8614-1c2d79a09e0e",
        "jobTitle": "National Infrastructure Planner",
        "lastName": "O'\''Hara",
        "phoneNumbers": [
          {
            "label": "work",
            "numberRaw": "13882339978",
            "numberE164": "+10271100588",
            "numberDisplay": "+1 470-314-9183"
          },
          {
            "numberRaw": "16518915610",
            "numberE164": "+18375680073",
            "numberDisplay": "+1 645-423-4116"
          }
        ],
        "phonebookId": "20785149-d2d0-4729-9cae-db42b75f80c9",
        "phonebookName": "utor commodo"
      },
      "assignedUser": {
        "email": "Deborah57@gmail.com",
        "firstName": "Susan",
        "jobTitle": "Product Marketing Officer",
        "lastName": "Mayert",
        "mobile": null,
        "userId": "9f7a2107-c6ed-4926-8d11-3e6f2dc1a468"
      },
      "companyNumber": "+15993985089",
      "contactNumber": "+16815441596",
      "direction": "inbound",
      "directoryTarget": {
        "displayName": "Mr. Jackie Heller",
        "email": "Vernon.Huels@yahoo.com",
        "extension": 6595648,
        "id": "0fd02378-e47e-42a7-86ee-47e7eda1962f",
        "type": "user"
      },
      "duration": 62778,
      "durationText": "a minute",
      "endedAt": "2026-09-09T04:18:20.126Z",
      "forms": [],
      "highlights": [],
      "id": "77bc6659-fad3-46bc-9305-8dedb1195bed",
      "initiator": "+19133119773",
      "isConference": false,
      "isInternal": false,
      "lastModifiedAt": "2026-09-09T04:18:20.126Z",
      "lastModifiedTimestamp": 1788927500126,
      "outcome": {
        "status": "answered"
      },
      "parties": [
        {
          "id": "+19292240087",
          "type": "phone",
          "isInternal": false,
          "connections": [
            {
              "joinedAt": "2026-09-09T04:18:20.126Z",
              "joinedTimestamp": 1788927500126,
              "leftAt": "2026-09-09T04:18:20.126Z",
              "leftTimestamp": 1788927500126,
              "durationSec": 63,
              "vendorCallId": "CAAFC9405B2DA0432DB42F71D1BAB738BC"
            }
          ],
          "displayValue": "+1 648-438-5549"
        },
        {
          "id": "a1f15d39-aeab-4ac5-8354-54dd8b9add2c",
          "type": "user",
          "isInternal": true,
          "connections": [
            {
              "joinedAt": "2026-09-09T04:18:20.126Z",
              "joinedTimestamp": 1788927500126,
              "leftAt": "2026-09-09T04:18:20.126Z",
              "leftTimestamp": 1788927500126,
              "durationSec": 20,
              "vendorCallId": "CAB7EA421D84694EB282D00947BCF21CFF"
            }
          ],
          "dials": [
            {
              "dialTimestamp": 1788927500126,
              "dialAt": "2026-09-09T04:18:20.126Z",
              "reason": "directDial"
            }
          ],
          "extension": 2569612,
          "email": "Helmer74@gmail.com",
          "displayValue": "Dr. Birdie Doyle",
          "timezone": "America/Jamaica"
        },
        {
          "id": "870eb2bb-efb3-4308-90c1-186f263a3759",
          "type": "user",
          "isInternal": true,
          "connections": [
            {
              "joinedAt": "2026-09-09T04:18:20.126Z",
              "joinedTimestamp": 1788927500126,
              "leftAt": "2026-09-09T04:18:20.126Z",
              "leftTimestamp": 1788927500126,
              "durationSec": 8,
              "vendorCallId": "CA86E6E6489598481F947F1ABFC0D584F1"
            }
          ],
          "dials": [
            {
              "dialTimestamp": 1788927500126,
              "dialAt": "2026-09-09T04:18:20.126Z",
              "reason": "transfer"
            }
          ],
          "extension": 4845473,
          "email": "Tiffany_Reilly@gmail.com",
          "displayValue": "Terrence Rippin",
          "timezone": "Pacific/Funafuti"
        }
      ],
      "recipient": "6b843b86-36ac-4311-928f-b44d315dcd74",
      "recordings": [],
      "startedAt": "2026-09-09T04:18:20.126Z",
      "startedTimestamp": 1788927500126,
      "status": "accepted",
      "summary": {
        "companyNumberDescription": "Called in to +19788601637",
        "contactNumberDescription": "Called in from +14524359111",
        "header": "Inbound call from +12337856120 to Mathias Bartell",
        "outcome": "Answered by Bradford Medhurst. Transferred to Lisandro Crist. Spoke for a minute"
      },
      "user": {
        "email": "Carole.Dickens@hotmail.com",
        "firstName": "Deanna",
        "jobTitle": "Chief Integration Agent",
        "lastName": "Bartoletti",
        "mobile": "+16889612275",
        "userId": "426c7ee8-727e-44fe-afda-c0055feee451"
      },
      "vendor": "twilio",
      "vendorCallId": "CA815E83B9FD244149A6B2C28487F5CF44",
      "waitTime": 12180,
      "waitTimeText": "a few seconds"
    }
  },
  "id": "0190eb47-94ef-4709-9dbc-5054087cc5b5",
  "timestamp": 1788927500125,
  "type": "call.contact_assigned_with_update",
  "version": "2020-07-15"
}'

Example Request Body

{
  "created": "2026-09-09T04:18:20.125Z",
  "data": {
    "call": {
      "answeredAt": "2026-09-09T04:18:20.126Z",
      "assignedContact": {
        "companyName": "Smitham, Hilpert and Corkery",
        "emails": [
          {
            "email": "Damon.Schultz@gmail.com",
            "label": "work"
          }
        ],
        "firstName": "Arnold",
        "id": "906fd297-a428-4ce8-8614-1c2d79a09e0e",
        "jobTitle": "National Infrastructure Planner",
        "lastName": "O'Hara",
        "phoneNumbers": [
          {
            "label": "work",
            "numberRaw": "13882339978",
            "numberE164": "+10271100588",
            "numberDisplay": "+1 470-314-9183"
          },
          {
            "numberRaw": "16518915610",
            "numberE164": "+18375680073",
            "numberDisplay": "+1 645-423-4116"
          }
        ],
        "phonebookId": "20785149-d2d0-4729-9cae-db42b75f80c9",
        "phonebookName": "utor commodo"
      },
      "assignedUser": {
        "email": "Deborah57@gmail.com",
        "firstName": "Susan",
        "jobTitle": "Product Marketing Officer",
        "lastName": "Mayert",
        "mobile": null,
        "userId": "9f7a2107-c6ed-4926-8d11-3e6f2dc1a468"
      },
      "companyNumber": "+15993985089",
      "contactNumber": "+16815441596",
      "direction": "inbound",
      "directoryTarget": {
        "displayName": "Mr. Jackie Heller",
        "email": "Vernon.Huels@yahoo.com",
        "extension": 6595648,
        "id": "0fd02378-e47e-42a7-86ee-47e7eda1962f",
        "type": "user"
      },
      "duration": 62778,
      "durationText": "a minute",
      "endedAt": "2026-09-09T04:18:20.126Z",
      "forms": [],
      "highlights": [],
      "id": "77bc6659-fad3-46bc-9305-8dedb1195bed",
      "initiator": "+19133119773",
      "isConference": false,
      "isInternal": false,
      "lastModifiedAt": "2026-09-09T04:18:20.126Z",
      "lastModifiedTimestamp": 1788927500126,
      "outcome": {
        "status": "answered"
      },
      "parties": [
        {
          "id": "+19292240087",
          "type": "phone",
          "isInternal": false,
          "connections": [
            {
              "joinedAt": "2026-09-09T04:18:20.126Z",
              "joinedTimestamp": 1788927500126,
              "leftAt": "2026-09-09T04:18:20.126Z",
              "leftTimestamp": 1788927500126,
              "durationSec": 63,
              "vendorCallId": "CAAFC9405B2DA0432DB42F71D1BAB738BC"
            }
          ],
          "displayValue": "+1 648-438-5549"
        },
        {
          "id": "a1f15d39-aeab-4ac5-8354-54dd8b9add2c",
          "type": "user",
          "isInternal": true,
          "connections": [
            {
              "joinedAt": "2026-09-09T04:18:20.126Z",
              "joinedTimestamp": 1788927500126,
              "leftAt": "2026-09-09T04:18:20.126Z",
              "leftTimestamp": 1788927500126,
              "durationSec": 20,
              "vendorCallId": "CAB7EA421D84694EB282D00947BCF21CFF"
            }
          ],
          "dials": [
            {
              "dialTimestamp": 1788927500126,
              "dialAt": "2026-09-09T04:18:20.126Z",
              "reason": "directDial"
            }
          ],
          "extension": 2569612,
          "email": "Helmer74@gmail.com",
          "displayValue": "Dr. Birdie Doyle",
          "timezone": "America/Jamaica"
        },
        {
          "id": "870eb2bb-efb3-4308-90c1-186f263a3759",
          "type": "user",
          "isInternal": true,
          "connections": [
            {
              "joinedAt": "2026-09-09T04:18:20.126Z",
              "joinedTimestamp": 1788927500126,
              "leftAt": "2026-09-09T04:18:20.126Z",
              "leftTimestamp": 1788927500126,
              "durationSec": 8,
              "vendorCallId": "CA86E6E6489598481F947F1ABFC0D584F1"
            }
          ],
          "dials": [
            {
              "dialTimestamp": 1788927500126,
              "dialAt": "2026-09-09T04:18:20.126Z",
              "reason": "transfer"
            }
          ],
          "extension": 4845473,
          "email": "Tiffany_Reilly@gmail.com",
          "displayValue": "Terrence Rippin",
          "timezone": "Pacific/Funafuti"
        }
      ],
      "recipient": "6b843b86-36ac-4311-928f-b44d315dcd74",
      "recordings": [],
      "startedAt": "2026-09-09T04:18:20.126Z",
      "startedTimestamp": 1788927500126,
      "status": "accepted",
      "summary": {
        "companyNumberDescription": "Called in to +19788601637",
        "contactNumberDescription": "Called in from +14524359111",
        "header": "Inbound call from +12337856120 to Mathias Bartell",
        "outcome": "Answered by Bradford Medhurst. Transferred to Lisandro Crist. Spoke for a minute"
      },
      "user": {
        "email": "Carole.Dickens@hotmail.com",
        "firstName": "Deanna",
        "jobTitle": "Chief Integration Agent",
        "lastName": "Bartoletti",
        "mobile": "+16889612275",
        "userId": "426c7ee8-727e-44fe-afda-c0055feee451"
      },
      "vendor": "twilio",
      "vendorCallId": "CA815E83B9FD244149A6B2C28487F5CF44",
      "waitTime": 12180,
      "waitTimeText": "a few seconds"
    }
  },
  "id": "0190eb47-94ef-4709-9dbc-5054087cc5b5",
  "timestamp": 1788927500125,
  "type": "call.contact_assigned_with_update",
  "version": "2020-07-15"
}

json

application/json

Example Responses

No example specified for this content type

Call Media Events Call Annotation Events

call.contact_assigned

POST

https://your-webhook-endpoint.example.com

/call.contact_assigned

call.contact_assigned › Request Body

CallContactAssignedEvent

created

string · required

UTC timestamp of when the event was emitted

CallEventData · required

id

string · required

The ID of the event

organisationId

string · required

The ID of the organisation that the event belongs to

timestamp

number · required

Unix timestamp of when the event was originally emitted

type

string · const · required

Const value: call.contact_assigned

version

string · required

Event version number, the version is a YYYY-mm-dd formatted string

Example: 2020-07-15

call.contact_assigned › Responses

200

Return a 200 status to indicate that the data was received successfully

No data returned

call.contact_assigned_with_add

POST

https://your-webhook-endpoint.example.com

/call.contact_assigned_with_add

call.contact_assigned_with_add › Request Body

CallContactAssignedWithAddEvent

created

string · required

UTC timestamp of when the event was emitted

CallEventData · required

id

string · required

The ID of the event

organisationId

string · required

The ID of the organisation that the event belongs to

timestamp

number · required

Unix timestamp of when the event was originally emitted

type

string · const · required

Const value: call.contact_assigned_with_add

version

string · required

Event version number, the version is a YYYY-mm-dd formatted string

Example: 2020-07-15

call.contact_assigned_with_add › Responses

200

Return a 200 status to indicate that the data was received successfully

No data returned

call.contact_assigned_with_update

POST

https://your-webhook-endpoint.example.com

/call.contact_assigned_with_update

call.contact_assigned_with_update › Request Body

CallContactAssignedWithUpdateEvent

created

string · required

UTC timestamp of when the event was emitted

CallEventData · required

id

string · required

The ID of the event

organisationId

string · required

The ID of the organisation that the event belongs to

timestamp

number · required

Unix timestamp of when the event was originally emitted

type

string · const · required

Const value: call.contact_assigned_with_update

version

string · required

Event version number, the version is a YYYY-mm-dd formatted string

Example: 2020-07-15

call.contact_assigned_with_update › Responses

200

Return a 200 status to indicate that the data was received successfully

No data returned