Call Contact Events

Events emitted when a contact is assigned to a call.

call.contact_assigned

POST

https://your-webhook-endpoint.example.com

/call.contact_assigned

call.contact_assigned › Request Body

CallContactAssignedEvent

created

string · required

UTC timestamp of when the event was emitted

CallEventData · required

id

string · required

The ID of the event

organisationId

string · required

The ID of the organisation that the event belongs to

timestamp

number · required

Unix timestamp of when the event was originally emitted

type

string · const · required

Const value: call.contact_assigned

version

string · required

Event version number, the version is a YYYY-mm-dd formatted string

Example: 2020-07-15

call.contact_assigned › Responses

200

Return a 200 status to indicate that the data was received successfully

No data returned

POST/call.contact_assigned

curl https://your-webhook-endpoint.example.com/call.contact_assigned \
  --request POST \
  --header 'Content-Type: application/json' \
  --data '{
  "created": "2026-08-20T01:18:04.183Z",
  "data": {
    "call": {
      "answeredAt": "2026-08-20T01:18:04.185Z",
      "assignedContact": {
        "companyName": "Reynolds, Wisoky and Beatty",
        "emails": [
          {
            "email": null,
            "label": "work"
          }
        ],
        "firstName": "Damon",
        "id": "5d7ec6f2-8180-4229-aba0-6f07b585a49f",
        "jobTitle": null,
        "lastName": "Lynch",
        "phoneNumbers": [
          {
            "label": "work",
            "numberRaw": "13219356584",
            "numberE164": "+18390874110",
            "numberDisplay": "+1 808-272-2086"
          },
          {
            "label": "mobile",
            "numberRaw": "15434236048",
            "numberE164": "+12584693445",
            "numberDisplay": "+1 227-078-3244"
          }
        ],
        "phonebookId": "5df0672c-8c7e-47a6-bca3-cd457e8ac501",
        "phonebookName": "armarium libero"
      },
      "assignedUser": {
        "email": "Tina_Crist@gmail.com",
        "firstName": "Ron",
        "jobTitle": "Future Infrastructure Orchestrator",
        "lastName": "Pollich",
        "mobile": null,
        "userId": "15ff8ea4-2371-417e-aaf4-f0c607e22bf8"
      },
      "companyNumber": "+11352878400",
      "contactNumber": "+15804613035",
      "direction": "outbound",
      "forms": [],
      "highlights": [],
      "id": "a284e465-f500-43a4-8c19-831e3ced4f55",
      "initiator": "45031e6e-21b7-439c-8196-076a5f15e141",
      "isConference": false,
      "isInternal": false,
      "lastModifiedAt": "2026-08-20T01:18:04.184Z",
      "lastModifiedTimestamp": 1787188684184,
      "parties": [
        {
          "id": "973db48b-a13f-4b96-9e33-c74b482436b3",
          "type": "user",
          "isInternal": true,
          "connections": [
            {
              "joinedAt": "2026-08-20T01:18:04.184Z",
              "joinedTimestamp": 1787188684184,
              "vendorCallId": "CA8361D0607E8042D8A056746233781167"
            }
          ],
          "extension": 3249957,
          "email": "Estelle_Prosacco12@hotmail.com",
          "displayValue": "Dahlia Wiza",
          "timezone": "America/Toronto"
        },
        {
          "id": "+10298172802",
          "type": "phone",
          "isInternal": false,
          "connections": [
            {
              "joinedAt": "2026-08-20T01:18:04.185Z",
              "joinedTimestamp": 1787188684185,
              "vendorCallId": "CA16BC627173A84F8D9C7FBD5626DA5359"
            }
          ],
          "dials": [
            {
              "dialTimestamp": 1787188684185,
              "dialAt": "2026-08-20T01:18:04.185Z",
              "reason": "directDial"
            }
          ],
          "displayValue": "Jazmyn Mueller"
        }
      ],
      "recipient": "+17037801330",
      "recordings": [],
      "startedAt": "2026-08-20T01:18:04.184Z",
      "startedTimestamp": 1787188684184,
      "status": "started",
      "summary": {
        "companyNumberDescription": "Called out from +15424259371",
        "contactNumberDescription": "Called out to +15019058573",
        "header": "Outbound call to Lucia Fahey from Sam Nicolas"
      },
      "user": {
        "email": "Walton_Nader@yahoo.com",
        "firstName": "Lori",
        "jobTitle": "Forward Response Supervisor",
        "lastName": "Rolfson",
        "mobile": null,
        "userId": "f394d689-c010-44e3-871a-d85b1aae2d02"
      },
      "vendor": "twilio",
      "vendorCallId": "CAC1F4F647B55A44AF9D6BB085B9806B3A",
      "waitTime": 5359,
      "waitTimeText": "a few seconds"
    }
  },
  "id": "07988995-255e-4b91-842a-6c1480072511",
  "timestamp": 1787188684183,
  "type": "call.contact_assigned",
  "version": "2020-07-15"
}'

Example Request Body

{
  "created": "2026-08-20T01:18:04.183Z",
  "data": {
    "call": {
      "answeredAt": "2026-08-20T01:18:04.185Z",
      "assignedContact": {
        "companyName": "Reynolds, Wisoky and Beatty",
        "emails": [
          {
            "email": null,
            "label": "work"
          }
        ],
        "firstName": "Damon",
        "id": "5d7ec6f2-8180-4229-aba0-6f07b585a49f",
        "jobTitle": null,
        "lastName": "Lynch",
        "phoneNumbers": [
          {
            "label": "work",
            "numberRaw": "13219356584",
            "numberE164": "+18390874110",
            "numberDisplay": "+1 808-272-2086"
          },
          {
            "label": "mobile",
            "numberRaw": "15434236048",
            "numberE164": "+12584693445",
            "numberDisplay": "+1 227-078-3244"
          }
        ],
        "phonebookId": "5df0672c-8c7e-47a6-bca3-cd457e8ac501",
        "phonebookName": "armarium libero"
      },
      "assignedUser": {
        "email": "Tina_Crist@gmail.com",
        "firstName": "Ron",
        "jobTitle": "Future Infrastructure Orchestrator",
        "lastName": "Pollich",
        "mobile": null,
        "userId": "15ff8ea4-2371-417e-aaf4-f0c607e22bf8"
      },
      "companyNumber": "+11352878400",
      "contactNumber": "+15804613035",
      "direction": "outbound",
      "forms": [],
      "highlights": [],
      "id": "a284e465-f500-43a4-8c19-831e3ced4f55",
      "initiator": "45031e6e-21b7-439c-8196-076a5f15e141",
      "isConference": false,
      "isInternal": false,
      "lastModifiedAt": "2026-08-20T01:18:04.184Z",
      "lastModifiedTimestamp": 1787188684184,
      "parties": [
        {
          "id": "973db48b-a13f-4b96-9e33-c74b482436b3",
          "type": "user",
          "isInternal": true,
          "connections": [
            {
              "joinedAt": "2026-08-20T01:18:04.184Z",
              "joinedTimestamp": 1787188684184,
              "vendorCallId": "CA8361D0607E8042D8A056746233781167"
            }
          ],
          "extension": 3249957,
          "email": "Estelle_Prosacco12@hotmail.com",
          "displayValue": "Dahlia Wiza",
          "timezone": "America/Toronto"
        },
        {
          "id": "+10298172802",
          "type": "phone",
          "isInternal": false,
          "connections": [
            {
              "joinedAt": "2026-08-20T01:18:04.185Z",
              "joinedTimestamp": 1787188684185,
              "vendorCallId": "CA16BC627173A84F8D9C7FBD5626DA5359"
            }
          ],
          "dials": [
            {
              "dialTimestamp": 1787188684185,
              "dialAt": "2026-08-20T01:18:04.185Z",
              "reason": "directDial"
            }
          ],
          "displayValue": "Jazmyn Mueller"
        }
      ],
      "recipient": "+17037801330",
      "recordings": [],
      "startedAt": "2026-08-20T01:18:04.184Z",
      "startedTimestamp": 1787188684184,
      "status": "started",
      "summary": {
        "companyNumberDescription": "Called out from +15424259371",
        "contactNumberDescription": "Called out to +15019058573",
        "header": "Outbound call to Lucia Fahey from Sam Nicolas"
      },
      "user": {
        "email": "Walton_Nader@yahoo.com",
        "firstName": "Lori",
        "jobTitle": "Forward Response Supervisor",
        "lastName": "Rolfson",
        "mobile": null,
        "userId": "f394d689-c010-44e3-871a-d85b1aae2d02"
      },
      "vendor": "twilio",
      "vendorCallId": "CAC1F4F647B55A44AF9D6BB085B9806B3A",
      "waitTime": 5359,
      "waitTimeText": "a few seconds"
    }
  },
  "id": "07988995-255e-4b91-842a-6c1480072511",
  "timestamp": 1787188684183,
  "type": "call.contact_assigned",
  "version": "2020-07-15"
}

json

application/json

Example Responses

No example specified for this content type

call.contact_assigned_with_add

POST

https://your-webhook-endpoint.example.com

/call.contact_assigned_with_add

call.contact_assigned_with_add › Request Body

CallContactAssignedWithAddEvent

created

string · required

UTC timestamp of when the event was emitted

CallEventData · required

id

string · required

The ID of the event

organisationId

string · required

The ID of the organisation that the event belongs to

timestamp

number · required

Unix timestamp of when the event was originally emitted

type

string · const · required

Const value: call.contact_assigned_with_add

version

string · required

Event version number, the version is a YYYY-mm-dd formatted string

Example: 2020-07-15

call.contact_assigned_with_add › Responses

200

Return a 200 status to indicate that the data was received successfully

No data returned

POST/call.contact_assigned_with_add

curl https://your-webhook-endpoint.example.com/call.contact_assigned_with_add \
  --request POST \
  --header 'Content-Type: application/json' \
  --data '{
  "created": "2026-08-20T01:18:04.185Z",
  "data": {
    "call": {
      "assignedCallGroup": {
        "displayName": "Ms. Josephine Spencer",
        "extension": 9977230,
        "id": "08c2e34c-8c0e-47c7-a118-9e36fff84c67",
        "type": "team"
      },
      "assignedContact": {
        "emails": [
          {
            "email": "Stanley47@gmail.com"
          }
        ],
        "firstName": "Isaac",
        "lastName": "Gulgowski-Ritchie",
        "phoneNumbers": [
          {
            "numberRaw": "17484257383",
            "numberE164": "+15877355936",
            "numberDisplay": "+1 491-861-1089"
          }
        ]
      },
      "assignedUser": {},
      "companyNumber": "+10256820852",
      "contactNumber": "+19912340165",
      "direction": "inbound",
      "directoryTarget": {
        "displayName": "Curt Brakus",
        "extension": 9045584,
        "id": "2cb02795-ae8b-4c94-853e-e5bb12546b5a",
        "type": "team"
      },
      "duration": 59093,
      "durationText": "a minute",
      "endedAt": "2026-08-20T01:18:04.186Z",
      "forms": [],
      "highlights": [],
      "id": "4ced670a-1578-4e35-90e5-51e22bb9c48f",
      "initiator": "+14851243800",
      "isConference": false,
      "isInternal": false,
      "lastModifiedAt": "2026-08-20T01:18:04.186Z",
      "lastModifiedTimestamp": 1787188684186,
      "outcome": {
        "reason": "noOneAvailable",
        "status": "missed"
      },
      "parties": [
        {
          "id": "+16972419304",
          "type": "phone",
          "isInternal": false,
          "connections": [
            {
              "joinedAt": "2026-08-20T01:18:04.186Z",
              "joinedTimestamp": 1787188684186,
              "leftAt": "2026-08-20T01:18:04.186Z",
              "leftTimestamp": 1787188684186,
              "durationSec": 59,
              "vendorCallId": "CA5E82CAAC21714138BA981ADA19333020"
            }
          ],
          "displayValue": "+1 040-641-6936"
        },
        {
          "id": "e55012b8-7ac1-483d-9bd7-cd6179e52e14",
          "type": "user",
          "isInternal": true,
          "dials": [
            {
              "dialTimestamp": 1787188684186,
              "dialAt": "2026-08-20T01:18:04.186Z",
              "reason": "callGroup"
            }
          ],
          "extension": 5766582,
          "email": "Griffin.Ebert@gmail.com",
          "displayValue": "Miss Benjamin Goodwin",
          "timezone": "America/Chicago"
        },
        {
          "id": "ea494ac7-5759-4d06-8265-263a02a1585c",
          "type": "user",
          "isInternal": true,
          "dials": [
            {
              "dialTimestamp": 1787188684186,
              "dialAt": "2026-08-20T01:18:04.186Z",
              "reason": "callGroup"
            }
          ],
          "extension": 386490,
          "email": "Shanel21@yahoo.com",
          "displayValue": "Jarrett Lueilwitz",
          "timezone": "Asia/Kolkata"
        },
        {
          "id": "0c193474-63c4-4b4c-8b40-a13464730e22",
          "type": "user",
          "isInternal": true,
          "dials": [
            {
              "dialTimestamp": 1787188684186,
              "dialAt": "2026-08-20T01:18:04.186Z",
              "reason": "callGroup"
            }
          ],
          "extension": 8380380,
          "email": "Dora_Brakus@gmail.com",
          "displayValue": "Emma Bahringer-Konopelski",
          "timezone": "Africa/Brazzaville"
        }
      ],
      "recipient": "+10501802154",
      "recordings": [],
      "startedAt": "2026-08-20T01:18:04.186Z",
      "startedTimestamp": 1787188684186,
      "status": "missed",
      "summary": {
        "companyNumberDescription": "Called in to +11782787294",
        "contactNumberDescription": "Called in from +16172710109",
        "header": "Inbound call from Oswaldo Stoltenberg to +11549628105",
        "outcome": "Missed call"
      },
      "user": {},
      "vendor": "twilio",
      "vendorCallId": "CA226197070D344FFF830D72AAAC348DBD",
      "waitTime": 59093,
      "waitTimeText": "a minute"
    }
  },
  "id": "9ccf5874-83e9-420d-9d21-7edf9c7c89f8",
  "timestamp": 1787188684185,
  "type": "call.contact_assigned_with_add",
  "version": "2020-07-15"
}'

Example Request Body

{
  "created": "2026-08-20T01:18:04.185Z",
  "data": {
    "call": {
      "assignedCallGroup": {
        "displayName": "Ms. Josephine Spencer",
        "extension": 9977230,
        "id": "08c2e34c-8c0e-47c7-a118-9e36fff84c67",
        "type": "team"
      },
      "assignedContact": {
        "emails": [
          {
            "email": "Stanley47@gmail.com"
          }
        ],
        "firstName": "Isaac",
        "lastName": "Gulgowski-Ritchie",
        "phoneNumbers": [
          {
            "numberRaw": "17484257383",
            "numberE164": "+15877355936",
            "numberDisplay": "+1 491-861-1089"
          }
        ]
      },
      "assignedUser": {},
      "companyNumber": "+10256820852",
      "contactNumber": "+19912340165",
      "direction": "inbound",
      "directoryTarget": {
        "displayName": "Curt Brakus",
        "extension": 9045584,
        "id": "2cb02795-ae8b-4c94-853e-e5bb12546b5a",
        "type": "team"
      },
      "duration": 59093,
      "durationText": "a minute",
      "endedAt": "2026-08-20T01:18:04.186Z",
      "forms": [],
      "highlights": [],
      "id": "4ced670a-1578-4e35-90e5-51e22bb9c48f",
      "initiator": "+14851243800",
      "isConference": false,
      "isInternal": false,
      "lastModifiedAt": "2026-08-20T01:18:04.186Z",
      "lastModifiedTimestamp": 1787188684186,
      "outcome": {
        "reason": "noOneAvailable",
        "status": "missed"
      },
      "parties": [
        {
          "id": "+16972419304",
          "type": "phone",
          "isInternal": false,
          "connections": [
            {
              "joinedAt": "2026-08-20T01:18:04.186Z",
              "joinedTimestamp": 1787188684186,
              "leftAt": "2026-08-20T01:18:04.186Z",
              "leftTimestamp": 1787188684186,
              "durationSec": 59,
              "vendorCallId": "CA5E82CAAC21714138BA981ADA19333020"
            }
          ],
          "displayValue": "+1 040-641-6936"
        },
        {
          "id": "e55012b8-7ac1-483d-9bd7-cd6179e52e14",
          "type": "user",
          "isInternal": true,
          "dials": [
            {
              "dialTimestamp": 1787188684186,
              "dialAt": "2026-08-20T01:18:04.186Z",
              "reason": "callGroup"
            }
          ],
          "extension": 5766582,
          "email": "Griffin.Ebert@gmail.com",
          "displayValue": "Miss Benjamin Goodwin",
          "timezone": "America/Chicago"
        },
        {
          "id": "ea494ac7-5759-4d06-8265-263a02a1585c",
          "type": "user",
          "isInternal": true,
          "dials": [
            {
              "dialTimestamp": 1787188684186,
              "dialAt": "2026-08-20T01:18:04.186Z",
              "reason": "callGroup"
            }
          ],
          "extension": 386490,
          "email": "Shanel21@yahoo.com",
          "displayValue": "Jarrett Lueilwitz",
          "timezone": "Asia/Kolkata"
        },
        {
          "id": "0c193474-63c4-4b4c-8b40-a13464730e22",
          "type": "user",
          "isInternal": true,
          "dials": [
            {
              "dialTimestamp": 1787188684186,
              "dialAt": "2026-08-20T01:18:04.186Z",
              "reason": "callGroup"
            }
          ],
          "extension": 8380380,
          "email": "Dora_Brakus@gmail.com",
          "displayValue": "Emma Bahringer-Konopelski",
          "timezone": "Africa/Brazzaville"
        }
      ],
      "recipient": "+10501802154",
      "recordings": [],
      "startedAt": "2026-08-20T01:18:04.186Z",
      "startedTimestamp": 1787188684186,
      "status": "missed",
      "summary": {
        "companyNumberDescription": "Called in to +11782787294",
        "contactNumberDescription": "Called in from +16172710109",
        "header": "Inbound call from Oswaldo Stoltenberg to +11549628105",
        "outcome": "Missed call"
      },
      "user": {},
      "vendor": "twilio",
      "vendorCallId": "CA226197070D344FFF830D72AAAC348DBD",
      "waitTime": 59093,
      "waitTimeText": "a minute"
    }
  },
  "id": "9ccf5874-83e9-420d-9d21-7edf9c7c89f8",
  "timestamp": 1787188684185,
  "type": "call.contact_assigned_with_add",
  "version": "2020-07-15"
}

json

application/json

Example Responses

No example specified for this content type

call.contact_assigned_with_update

POST

https://your-webhook-endpoint.example.com

/call.contact_assigned_with_update

call.contact_assigned_with_update › Request Body

CallContactAssignedWithUpdateEvent

created

string · required

UTC timestamp of when the event was emitted

CallEventData · required

id

string · required

The ID of the event

organisationId

string · required

The ID of the organisation that the event belongs to

timestamp

number · required

Unix timestamp of when the event was originally emitted

type

string · const · required

Const value: call.contact_assigned_with_update

version

string · required

Event version number, the version is a YYYY-mm-dd formatted string

Example: 2020-07-15

call.contact_assigned_with_update › Responses

200

Return a 200 status to indicate that the data was received successfully

No data returned

POST/call.contact_assigned_with_update

curl https://your-webhook-endpoint.example.com/call.contact_assigned_with_update \
  --request POST \
  --header 'Content-Type: application/json' \
  --data '{
  "created": "2026-08-20T01:18:04.187Z",
  "data": {
    "call": {
      "answeredAt": "2026-08-20T01:18:04.187Z",
      "assignedContact": {
        "companyName": "Aufderhar, Sawayn and Quitzon",
        "emails": [
          {
            "email": "Jordan51@gmail.com",
            "label": "work"
          }
        ],
        "firstName": "Mathew",
        "id": "e3364fab-f488-46ec-9c81-38e288727534",
        "jobTitle": "National Division Liaison",
        "lastName": "Ritchie",
        "phoneNumbers": [
          {
            "label": "work",
            "numberRaw": "12712644798",
            "numberE164": "+11327692504",
            "numberDisplay": "+1 353-385-4197"
          },
          {
            "numberRaw": "16637360377",
            "numberE164": "+15410220210",
            "numberDisplay": "+1 965-254-2378"
          }
        ],
        "phonebookId": "03e1b8b7-67ab-4af3-8e54-93a7dc858892",
        "phonebookName": "accedo totidem"
      },
      "assignedUser": {
        "email": "Cristopher_Veum31@gmail.com",
        "firstName": "Gail",
        "jobTitle": "Global Usability Consultant",
        "lastName": "Stracke",
        "mobile": null,
        "userId": "f19e7cd4-9c70-435b-a94c-97cf1351bea3"
      },
      "companyNumber": "+19626775490",
      "contactNumber": "+13972234515",
      "direction": "inbound",
      "directoryTarget": {
        "displayName": "Jesse Quigley",
        "email": "Isobel_Cruickshank82@gmail.com",
        "extension": 3570141,
        "id": "8d082ab2-cd68-47c2-8626-cede78fb7252",
        "type": "user"
      },
      "duration": 62778,
      "durationText": "a minute",
      "endedAt": "2026-08-20T01:18:04.188Z",
      "forms": [],
      "highlights": [],
      "id": "048eb462-aedb-406d-b0cb-ab2437a245bc",
      "initiator": "+11028406693",
      "isConference": false,
      "isInternal": false,
      "lastModifiedAt": "2026-08-20T01:18:04.188Z",
      "lastModifiedTimestamp": 1787188684188,
      "outcome": {
        "status": "answered"
      },
      "parties": [
        {
          "id": "+12555452306",
          "type": "phone",
          "isInternal": false,
          "connections": [
            {
              "joinedAt": "2026-08-20T01:18:04.188Z",
              "joinedTimestamp": 1787188684188,
              "leftAt": "2026-08-20T01:18:04.188Z",
              "leftTimestamp": 1787188684188,
              "durationSec": 63,
              "vendorCallId": "CA29D48710781E495B848E41BB6C0EE029"
            }
          ],
          "displayValue": "+1 226-501-4914"
        },
        {
          "id": "6bd1c747-5276-4018-83b7-1f93e30f8dc0",
          "type": "user",
          "isInternal": true,
          "connections": [
            {
              "joinedAt": "2026-08-20T01:18:04.188Z",
              "joinedTimestamp": 1787188684188,
              "leftAt": "2026-08-20T01:18:04.188Z",
              "leftTimestamp": 1787188684188,
              "durationSec": 20,
              "vendorCallId": "CA78E1B54E4AB7451793657E4BF7F03A36"
            }
          ],
          "dials": [
            {
              "dialTimestamp": 1787188684188,
              "dialAt": "2026-08-20T01:18:04.188Z",
              "reason": "directDial"
            }
          ],
          "extension": 406762,
          "email": "Beulah16@yahoo.com",
          "displayValue": "Della Langosh",
          "timezone": "Europe/Kyiv"
        },
        {
          "id": "e133943d-1ada-4d60-99f2-6e6552253c0f",
          "type": "user",
          "isInternal": true,
          "connections": [
            {
              "joinedAt": "2026-08-20T01:18:04.188Z",
              "joinedTimestamp": 1787188684188,
              "leftAt": "2026-08-20T01:18:04.188Z",
              "leftTimestamp": 1787188684188,
              "durationSec": 8,
              "vendorCallId": "CA119347D5A37749C2A796B0A1A2362DE9"
            }
          ],
          "dials": [
            {
              "dialTimestamp": 1787188684188,
              "dialAt": "2026-08-20T01:18:04.188Z",
              "reason": "transfer"
            }
          ],
          "extension": 1601270,
          "email": "Donnie.Wuckert@hotmail.com",
          "displayValue": "Lisandro Donnelly",
          "timezone": "Europe/Malta"
        }
      ],
      "recipient": "a6943ebe-1de1-4f41-baf4-76984adbc4cb",
      "recordings": [],
      "startedAt": "2026-08-20T01:18:04.188Z",
      "startedTimestamp": 1787188684188,
      "status": "accepted",
      "summary": {
        "companyNumberDescription": "Called in to +12211559209",
        "contactNumberDescription": "Called in from +14277612639",
        "header": "Inbound call from +16667894159 to Hellen Schultz",
        "outcome": "Answered by Kirsten Hudson. Transferred to Josue Willms. Spoke for a minute"
      },
      "user": {
        "email": "Terence_Kihn19@hotmail.com",
        "firstName": "Layla",
        "jobTitle": "District Assurance Orchestrator",
        "lastName": "Cronin",
        "mobile": "+14055845138",
        "userId": "8e291050-d0e4-4c39-85c6-ebe5dcb3c687"
      },
      "vendor": "twilio",
      "vendorCallId": "CA2F80D9811AF64F76B0DE155475520EF3",
      "waitTime": 12180,
      "waitTimeText": "a few seconds"
    }
  },
  "id": "b5602de3-1852-4fcd-a998-48b7cb2caabd",
  "timestamp": 1787188684187,
  "type": "call.contact_assigned_with_update",
  "version": "2020-07-15"
}'

Example Request Body

{
  "created": "2026-08-20T01:18:04.187Z",
  "data": {
    "call": {
      "answeredAt": "2026-08-20T01:18:04.187Z",
      "assignedContact": {
        "companyName": "Aufderhar, Sawayn and Quitzon",
        "emails": [
          {
            "email": "Jordan51@gmail.com",
            "label": "work"
          }
        ],
        "firstName": "Mathew",
        "id": "e3364fab-f488-46ec-9c81-38e288727534",
        "jobTitle": "National Division Liaison",
        "lastName": "Ritchie",
        "phoneNumbers": [
          {
            "label": "work",
            "numberRaw": "12712644798",
            "numberE164": "+11327692504",
            "numberDisplay": "+1 353-385-4197"
          },
          {
            "numberRaw": "16637360377",
            "numberE164": "+15410220210",
            "numberDisplay": "+1 965-254-2378"
          }
        ],
        "phonebookId": "03e1b8b7-67ab-4af3-8e54-93a7dc858892",
        "phonebookName": "accedo totidem"
      },
      "assignedUser": {
        "email": "Cristopher_Veum31@gmail.com",
        "firstName": "Gail",
        "jobTitle": "Global Usability Consultant",
        "lastName": "Stracke",
        "mobile": null,
        "userId": "f19e7cd4-9c70-435b-a94c-97cf1351bea3"
      },
      "companyNumber": "+19626775490",
      "contactNumber": "+13972234515",
      "direction": "inbound",
      "directoryTarget": {
        "displayName": "Jesse Quigley",
        "email": "Isobel_Cruickshank82@gmail.com",
        "extension": 3570141,
        "id": "8d082ab2-cd68-47c2-8626-cede78fb7252",
        "type": "user"
      },
      "duration": 62778,
      "durationText": "a minute",
      "endedAt": "2026-08-20T01:18:04.188Z",
      "forms": [],
      "highlights": [],
      "id": "048eb462-aedb-406d-b0cb-ab2437a245bc",
      "initiator": "+11028406693",
      "isConference": false,
      "isInternal": false,
      "lastModifiedAt": "2026-08-20T01:18:04.188Z",
      "lastModifiedTimestamp": 1787188684188,
      "outcome": {
        "status": "answered"
      },
      "parties": [
        {
          "id": "+12555452306",
          "type": "phone",
          "isInternal": false,
          "connections": [
            {
              "joinedAt": "2026-08-20T01:18:04.188Z",
              "joinedTimestamp": 1787188684188,
              "leftAt": "2026-08-20T01:18:04.188Z",
              "leftTimestamp": 1787188684188,
              "durationSec": 63,
              "vendorCallId": "CA29D48710781E495B848E41BB6C0EE029"
            }
          ],
          "displayValue": "+1 226-501-4914"
        },
        {
          "id": "6bd1c747-5276-4018-83b7-1f93e30f8dc0",
          "type": "user",
          "isInternal": true,
          "connections": [
            {
              "joinedAt": "2026-08-20T01:18:04.188Z",
              "joinedTimestamp": 1787188684188,
              "leftAt": "2026-08-20T01:18:04.188Z",
              "leftTimestamp": 1787188684188,
              "durationSec": 20,
              "vendorCallId": "CA78E1B54E4AB7451793657E4BF7F03A36"
            }
          ],
          "dials": [
            {
              "dialTimestamp": 1787188684188,
              "dialAt": "2026-08-20T01:18:04.188Z",
              "reason": "directDial"
            }
          ],
          "extension": 406762,
          "email": "Beulah16@yahoo.com",
          "displayValue": "Della Langosh",
          "timezone": "Europe/Kyiv"
        },
        {
          "id": "e133943d-1ada-4d60-99f2-6e6552253c0f",
          "type": "user",
          "isInternal": true,
          "connections": [
            {
              "joinedAt": "2026-08-20T01:18:04.188Z",
              "joinedTimestamp": 1787188684188,
              "leftAt": "2026-08-20T01:18:04.188Z",
              "leftTimestamp": 1787188684188,
              "durationSec": 8,
              "vendorCallId": "CA119347D5A37749C2A796B0A1A2362DE9"
            }
          ],
          "dials": [
            {
              "dialTimestamp": 1787188684188,
              "dialAt": "2026-08-20T01:18:04.188Z",
              "reason": "transfer"
            }
          ],
          "extension": 1601270,
          "email": "Donnie.Wuckert@hotmail.com",
          "displayValue": "Lisandro Donnelly",
          "timezone": "Europe/Malta"
        }
      ],
      "recipient": "a6943ebe-1de1-4f41-baf4-76984adbc4cb",
      "recordings": [],
      "startedAt": "2026-08-20T01:18:04.188Z",
      "startedTimestamp": 1787188684188,
      "status": "accepted",
      "summary": {
        "companyNumberDescription": "Called in to +12211559209",
        "contactNumberDescription": "Called in from +14277612639",
        "header": "Inbound call from +16667894159 to Hellen Schultz",
        "outcome": "Answered by Kirsten Hudson. Transferred to Josue Willms. Spoke for a minute"
      },
      "user": {
        "email": "Terence_Kihn19@hotmail.com",
        "firstName": "Layla",
        "jobTitle": "District Assurance Orchestrator",
        "lastName": "Cronin",
        "mobile": "+14055845138",
        "userId": "8e291050-d0e4-4c39-85c6-ebe5dcb3c687"
      },
      "vendor": "twilio",
      "vendorCallId": "CA2F80D9811AF64F76B0DE155475520EF3",
      "waitTime": 12180,
      "waitTimeText": "a few seconds"
    }
  },
  "id": "b5602de3-1852-4fcd-a998-48b7cb2caabd",
  "timestamp": 1787188684187,
  "type": "call.contact_assigned_with_update",
  "version": "2020-07-15"
}

json

application/json

Example Responses

No example specified for this content type

Call Media Events Call Annotation Events

call.contact_assigned

POST

https://your-webhook-endpoint.example.com

/call.contact_assigned

call.contact_assigned › Request Body

CallContactAssignedEvent

created

string · required

UTC timestamp of when the event was emitted

CallEventData · required

id

string · required

The ID of the event

organisationId

string · required

The ID of the organisation that the event belongs to

timestamp

number · required

Unix timestamp of when the event was originally emitted

type

string · const · required

Const value: call.contact_assigned

version

string · required

Event version number, the version is a YYYY-mm-dd formatted string

Example: 2020-07-15

call.contact_assigned › Responses

200

Return a 200 status to indicate that the data was received successfully

No data returned

call.contact_assigned_with_add

POST

https://your-webhook-endpoint.example.com

/call.contact_assigned_with_add

call.contact_assigned_with_add › Request Body

CallContactAssignedWithAddEvent

created

string · required

UTC timestamp of when the event was emitted

CallEventData · required

id

string · required

The ID of the event

organisationId

string · required

The ID of the organisation that the event belongs to

timestamp

number · required

Unix timestamp of when the event was originally emitted

type

string · const · required

Const value: call.contact_assigned_with_add

version

string · required

Event version number, the version is a YYYY-mm-dd formatted string

Example: 2020-07-15

call.contact_assigned_with_add › Responses

200

Return a 200 status to indicate that the data was received successfully

No data returned

call.contact_assigned_with_update

POST

https://your-webhook-endpoint.example.com

/call.contact_assigned_with_update

call.contact_assigned_with_update › Request Body

CallContactAssignedWithUpdateEvent

created

string · required

UTC timestamp of when the event was emitted

CallEventData · required

id

string · required

The ID of the event

organisationId

string · required

The ID of the organisation that the event belongs to

timestamp

number · required

Unix timestamp of when the event was originally emitted

type

string · const · required

Const value: call.contact_assigned_with_update

version

string · required

Event version number, the version is a YYYY-mm-dd formatted string

Example: 2020-07-15

call.contact_assigned_with_update › Responses

200

Return a 200 status to indicate that the data was received successfully

No data returned